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Frequent BSOD errors DPC_WATCHDOG_VIOLATION


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30 replies to this topic

#1 LilliePP

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Posted 09 September 2014 - 05:15 PM

Hi, this is my first post.  You do a great job here from what I can see :thumbup2:   I hope this is the correct forum for BSOD help and support.

 

My Toshiba Satellite is only two months old and I have been getting BSOD errors for ages.  My system spec is:

 

Windows 8.1

Toshiba Satellite C55D-A-15H (Laptop)

Processor AMD A6-5200 APU APU with Radeon HD Graphics 2.00 GHz

Installed RAM 8.00GB  (7.44  GB available)

64-bit operating system, x64-based processor

 

I have updated drivers on numerous occasions, restored my laptop in recovery twice, have run Malwarebytes and have no virus.  I have also run your Tweaking Computers Repair (All in One) many times but am still getting BSOD's daily. 

 

I am unable to open or read the dump files as it will not let me open them - it says I do not have permission, but this my own personal laptop and I am the Administrator - nor can I zip them???  I have Bluescreen View downloaded and this shows the dump errors but does not give a full dump file.  I am going to try and attach a doc from Bluescreen for your information.

 

Attached File  Crash List.html   82.96KB   4 downloads

 

Please can you help me - many thanks.

 

Regards Lillie


Edited by LilliePP, 09 September 2014 - 05:16 PM.


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#2 LilliePP

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Posted 09 September 2014 - 05:59 PM

I am not sure if this works but I think I have managed to upload my dump files using your tutorial and SF Diagnostic tool.

 

https://app.box.com/files/0/f/0

 

Thanks again.



#3 LilliePP

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Posted 10 September 2014 - 03:41 PM

Hi - I was wondering if anyone could help me please.



#4 dc3

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Posted 11 September 2014 - 11:18 AM

Hi LilliePP, and welcome to Bleeping Computer.

 

There are those of us who are either reluctant or adamant about not downloading anything to our computers without knowing exactly what the content is.  Obviously we have no way of determining this when members post links to download.  For this reason would you please post the information the links take us to in this topic.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 LilliePP

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Posted 11 September 2014 - 12:35 PM

Thanks for your reply - here is the information. 

 

http://speccy.piriform.com/results/Na1X7auD4jjDNq3InZNs4RB

 

Description: Cannot start service TMachInfo on computer '.'.

Error: (09/10/2014 06:33:07 PM) (Source: TOSHIBA Service Station) (User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/10/2014 06:33:07 PM) (Source: TOSHIBA Service Station) (User: )
Description: Cannot start service TMachInfo on computer '.'.

System errors:
=============
Error: (09/11/2014 07:33:26 AM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008

Error: (09/11/2014 07:33:19 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2

Error: (09/11/2014 07:33:19 AM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%2

Error: (09/11/2014 07:33:11 AM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%2

Error: (09/11/2014 07:32:41 AM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%1062

Error: (09/10/2014 10:59:38 PM) (Source: Service Control Manager) (User: )
Description: The Windows Media Player Network Sharing Service service terminated with the following error:
%%1008

Error: (09/10/2014 10:59:28 PM) (Source: Service Control Manager) (User: )
Description: The MBAMService service depends on the MBAMProtector service which failed to start because of the following error:
%%2

Error: (09/10/2014 10:59:28 PM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%2

Error: (09/10/2014 10:59:18 PM) (Source: Service Control Manager) (User: )
Description: The MBAMProtector service failed to start due to the following error:
%%2

Error: (09/10/2014 10:59:23 PM) (Source: BugCheck) (User: )
Description: 0x00000133 (0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0x0000000000000000)C:\WINDOWS\MEMORY.DMP091014-20031-01

Microsoft Office Sessions:
=========================
Error: (09/11/2014 06:13:25 PM) (Source: TOSHIBA Service Station)(User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/11/2014 06:13:25 PM) (Source: TOSHIBA Service Station)(User: )
Description: Cannot start service TMachInfo on computer '.'.

Error: (09/11/2014 07:36:52 AM) (Source: TOSHIBA Service Station)(User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/11/2014 07:36:52 AM) (Source: TOSHIBA Service Station)(User: )
Description: Cannot start service TMachInfo on computer '.'.

Error: (09/11/2014 07:13:48 AM) (Source: TOSHIBA Service Station)(User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/11/2014 07:13:48 AM) (Source: TOSHIBA Service Station)(User: )
Description: Cannot start service TMachInfo on computer '.'.

Error: (09/10/2014 06:48:37 PM) (Source: TOSHIBA Service Station)(User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/10/2014 06:48:37 PM) (Source: TOSHIBA Service Station)(User: )
Description: Cannot start service TMachInfo on computer '.'.

Error: (09/10/2014 06:33:07 PM) (Source: TOSHIBA Service Station)(User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (09/10/2014 06:33:07 PM) (Source: TOSHIBA Service Station)(User: )
Description: Cannot start service TMachInfo on computer '.'.

CodeIntegrity Errors:
===================================
  Date: 2014-09-07 10:40:20.251
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:40:19.922
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:40:19.563
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:40:19.266
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:40:18.891
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:40:18.360
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:39:35.357
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:39:35.061
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:39:34.686
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2014-09-07 10:39:34.373
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume4\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

=========================== Installed Programs ============================
Alcor Micro USB Card Reader (HKLM-x32\...\AmUStor) (Version: 4.8.1245.73583 - Alcor Micro Corp.)
Alcor Micro USB Card Reader (x32 Version: 4.8.1245.73583 - Alcor Micro Corp.) Hidden
ALPS Touch Pad Driver (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 8.100.303.509 - Alps Electric)
AMD Accelerated Video Transcoding (Version: 13.30.100.40422 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{6119B3A6-3603-9695-0398-CDF2AF0A13F8}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.10.0.0 - AppEx Networks)
AMD Start Now (Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 10.0 - Atheros)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.2226.38446 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0422.2243.38978 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0422.2244.38978 - Advanced Micro Devices, Inc.) Hidden
Death and Betrayal in Romania - A Dana Knightstone Novel CE (HKLM-x32\...\Death and Betrayal in Romania - A Dana Knightstone Novel CE) (Version: 1.0.0 - LeeGT-Games)
Dream Catchers - The Beginning (HKLM-x32\...\Dream Catchers - The Beginning) (Version: 1.0.0.1 - LeeGT-Games)
DTS Sound (HKLM-x32\...\{2DFA9084-CEB3-4A48-B9F7-9038FEF1B8F4}) (Version: 1.01.2700 - DTS, Inc.)
EPSON XP-402 403 405 406 Series Printer Uninstall (HKLM\...\EPSON XP-402 403 405 406 Series) (Version:  - SEIKO EPSON Corporation)
Evernote (HKLM-x32\...\Evernote) (Version: 1.0.0 - Evernote Launcher by Toshiba Europe GmbH)
Fierce Tales - Feline Sight Collectors Edition (HKLM-x32\...\{68D02704-DA20-4251-BAE1-38779BFA2F30}) (Version: 1.0.0 - LeeGT-Games)
HydraVision (x32 Version: 4.2.252.0 - Advanced Micro Devices, Inc.) Hidden
IDT Audio Driver (HKLM\...\{588A747E-CFF6-46B3-9207-CD754F9473AF}) (Version: 6.10.6491.0 - IDT)
Java 8 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218020F0}) (Version: 8.0.200 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.20.26 - Oracle Corporation) Hidden
Labyrinths of the World - Shattered Soul Collectors Edition (HKLM-x32\...\{03438007-30DB-45FF-8020-6B6D91577E58}) (Version: 1.0.3098 - LeeGT-Games)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Media Go (HKLM-x32\...\{F66C4A41-C3A8-4523-AB6C-BAA1DB38305C}) (Version: 2.7.357 - Sony)
Media Go Network Downloader (HKLM-x32\...\{5562F05F-908C-4F15-9B3C-98D5FD32DCAB}) (Version: 1.5.19.0 - Sony)
Media Go Video Playback Engine 2.4.128.12060 (HKLM-x32\...\{7C5AEEE1-6D7C-8922-4548-7BF9096077EC}) (Version: 2.4.128.12060 - Sony)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{d07b0db5-8dad-40e1-be90-88026298a46b}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{2749c485-3a8b-4533-92ff-7cf6e8221cff}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
PKR (HKLM-x32\...\PKR) (Version:  - PKR Ltd)
Qualcomm Atheros Bluetooth Suite (64) (HKLM\...\{A84A4FB1-D703-48DB-89E0-68B6499D2801}) (Version: 8.0.1.306 - Qualcomm Atheros)
Qualcomm Atheros Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.1.0.21 - Qualcomm Atheros Inc.)
Sony PC Companion 2.10.211 (HKLM-x32\...\{F09EF8F2-0976-42C1-8D9D-8DF78337C6E3}) (Version: 2.10.211 - Sony)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKLM-x32\...\Spotify) (Version: 0.8.5.1333.g822e0de8 - Spotify AB)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1130 - SUPERAntiSpyware.com)
TOSHIBA Addendum (HKLM-x32\...\{C1569944-FAD6-4B3B-85E5-C213C2FF8EFC}) (Version: 1.00 - TOSHIBA)
TOSHIBA Audio Enhancement (HKLM\...\{1515F5E3-29EA-4CD1-A981-032D88880F09}) (Version: 2.0.15.4 - Toshiba Corporation)
TOSHIBA Desktop Assist (HKLM\...\{95CCACF0-010D-45F0-82BF-858643D8BC02}) (Version: 1.02.01.6407 - Toshiba Corporation)
TOSHIBA Display Utility (HKLM\...\{5F6AC07E-50EF-422E-B56E-6521E5B35139}) (Version: 1.1.12.0 - Toshiba Corporation)
TOSHIBA eco Utility (HKLM\...\{5944B9D4-3C2A-48DE-931E-26B31714A2F7}) (Version: 2.2.0.6404 - Toshiba Corporation)
TOSHIBA Function Key (HKLM\...\{16562A90-71BC-41A0-B890-D91B0C267120}) (Version: 1.1.0001.6403 - Toshiba Corporation)
TOSHIBA Manuals (HKLM-x32\...\{90FF4432-21B7-4AF6-BA6E-FB8C1FED9173}) (Version: 10.10 - TOSHIBA)
TOSHIBA Password Utility (HKLM-x32\...\InstallShield_{78931270-BC9E-441A-A52B-73ECD4ACFAB5}) (Version: 3.00.346 - Toshiba Corporation)
TOSHIBA Password Utility (x32 Version: 3.00.346 - Toshiba Corporation) Hidden
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.9.09.6400 - Toshiba Corporation)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 3.1.02.55065006 - Toshiba Corporation)
TOSHIBA Service Station (HKLM\...\{FBFCEEA5-96EA-4C8E-9262-43CBBEBAE413}) (Version: 2.6.8 - Toshiba Corporation)
TOSHIBA Start Screen Option (HKLM\...\{06B71035-F19F-4F76-9875-FFCCD4FC3F83}) (Version: 1.00.00.6403 - Toshiba Corporation)
TOSHIBA System Driver (HKLM-x32\...\{1E6A96A1-2BAB-43EF-8087-30437593C66C}) (Version: 1.00.0030 - Toshiba Corporation)
TOSHIBA System Settings (HKLM-x32\...\{05A55927-DB9B-4E26-BA44-828EBFF829F0}) (Version: 1.1.2.32001 - Toshiba Corporation)
Toshiba TEMPRO (HKLM-x32\...\{F76F5214-83A8-4030-80C9-1EF57391D72A}) (Version: 4.5.0 - Toshiba Europe GmbH)
TOSHIBA VIDEO PLAYER (HKLM\...\{FF07604E-C860-40E9-A230-E37FA41F103A}) (Version: 5.3.27.102 - Toshiba Corporation)
Tweaking.com - Windows Repair (All in One) (HKLM-x32\...\Tweaking.com - Windows Repair (All in One)) (Version: 2.8.8 - Tweaking.com)
WinRAR 5.01 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.01.0 - win.rar GmbH)

========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 7619.07 MB
Available physical RAM: 6271.22 MB
Total Pagefile: 15299.07 MB
Available Pagefile: 13893.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.5 MB

========================= Partitions: =====================================

1 Drive c: (TI31254100A) (Fixed) (Total:920.5 GB) (Free:867.29 GB) NTFS

========================= Users: ========================================

User accounts for \\CARYLSDOMAIN

Administrator            Caryl                    Guest                   

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#6 dc3

dc3

    Bleeping Treehugger


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Posted 11 September 2014 - 01:02 PM

Please run sfc /scannow.

 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key at the same time.  A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look similar to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Jared44

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Posted 11 September 2014 - 01:42 PM

I can't seem to access your dump files, can you upload them to a different site like Onedrive.

 

For 0x133s a Kernel memory dump would be more helpful.

 

Go the Start
Right click My Computer
Select Properties
Click Advanced system settings
Click on the Advanced tab
Select Settings under Startup and Recovery
Then under Write debugging information select Kernel memory dump.

Once a dump is created go to:

C:\Windows\memory.dmp

Copy the file to the desktop, zip it up and upload it to a file sharing site like Onedrive. After the upload is done post the download link in your next reply.

#8 LilliePP

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Posted 11 September 2014 - 02:14 PM

Hello - the first scan said there were no integrity problems. 

 

On your picture above of the cmd box yours says C:\users\Daniel 

 

When I followed your instructions to the cmd box, my scan prompt was in C:\windows\system32>  Is that OK?



#9 LilliePP

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Posted 11 September 2014 - 02:32 PM

I am sorry but I can't use Onedrive as my son used my email on it and can't remember the password.  I can only use Box.  I uploaded my dump files in my first post through Box.  Is that unsafe?

 

I have created the kernel memory file but it won't let me zip it or upload it as it says "I do not have permission to open the file"



#10 Jared44

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Posted 11 September 2014 - 02:34 PM

You need to copy the file to the desktop first.

You can use sites like dropbox or google drive.



#11 LilliePP

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Posted 11 September 2014 - 02:40 PM

I did have it on my desktop - I may have done it no as my son remembered his password - hope this works:

 

https://onedrive.live.com/?cid=db59dbb7c29ca7eb



#12 Jared44

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Posted 11 September 2014 - 02:50 PM

No, it's not there at all.

 

Can you upload it to dropbox or google drive?



#13 LilliePP

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Posted 11 September 2014 - 02:54 PM

Do I have to click share on the onedrive file?  Sorry I am new to this uploading thing :mellow:



#14 Jared44

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Posted 11 September 2014 - 02:55 PM

Yes, you need to click share then post the download link.

 

It's alright, it can be a bit confusing at first. They don't make Onedrive that easy...



#15 LilliePP

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Posted 11 September 2014 - 03:20 PM

Hope this works

 

http://1drv.ms/1xPC7ib

 

Here is the link for all my dump files

 

https://onedrive.live.com/redir?resid=DB59DBB7C29CA7EB%21148






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