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ComboFix Questions


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#1 arfeb5

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Posted 09 September 2014 - 04:09 PM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/544157/error-cant-initialize-plug-ins-directory-please-try-again-later/ - Hamluis.

 

Thank you Pocket Pocket it also help me solve a problem downloading ComboFix I was getting same error this steps allow me to correct the problem and download and run ComboFix, a question I had run ComboFix in the past many times and I never had this problem, when my settings where change, any ideas?.

Thank you for your response.


Edited by hamluis, 09 September 2014 - 04:40 PM.
Moved to AV/AM Software - Hamluis.


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#2 quietman7

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Posted 10 September 2014 - 05:36 AM

This is one of the reasons why we recommend not to use ComboFix on your own. There are risks involved and we would prefer it if someone (a trained expert) who knows how to resovle any issues that may arise when running the tool, is supervising it's use.

As a general policy, Bleeping Computer does not offer advice on how to run ComboFix unless we asked someone to run it or if there is a problem with the computer caused by running the tool. We recommend that people should not be using ComboFix without being advised to do so by a trained expert (see here) who is assisting them deal with a malware problem. When issues arise due to complex malware infections, problems running ComboFix (i.e. stalling, hanging, crashing) or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. When false detections are identified, experts have access to the developer and can report them so he can investigate, confirm and make corrections. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment.

Also be aware that using ComboFix is only one part of the disinfection process. Preliminary scans from other tools like DDS, OTL, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning a strategy for effective disinfection and a determination if using ComboFix is necessary.

While our policy is not to offer advice on running ComboFix unless we asked someone to run it, we are willing to assist with resolving problems caused after using it and we are certainly willing to help with malware disinfection. If that assistance requires running ComboFix, you will be advised what to do in order to get the tool to run properly or investigate any error messages.

If you need individual assistance with a malware infection, please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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