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Need to understand next steps


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3 replies to this topic

#1 dannihayes

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Posted 09 September 2014 - 10:11 AM

I am/was unable to launch any browser. I found a site,  before I found Bleeping, that gave me 7 steps and programs to run. Step #6 was to run Combo fix. As I was trying to understand the log results I found the forum and realized I wasn't supposed to use this without supervision.  Well I did and now I don't know if I made it worse or not. The log is below and if you could tell me if I made it worse and/or what to do to repair the damage I have just caused, I would really appreciate any assistance.

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#2 seedy21

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Posted 10 September 2014 - 02:57 PM

Hi dannihayes and Welcome to BleepingComputer!

I am currently looking though your logs and will advice you on what to do in my next reply.
 
Please can you also post your Combofix log  and let me know if you are still having browser issues.

The Combofix log should be found at C:\ComboFix.txt

 

Lastly, can you also tell me which website you went to that gave the 7 steps?


Edited by seedy21, 10 September 2014 - 03:25 PM.

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#3 seedy21

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Posted 12 September 2014 - 01:40 PM

This is a 48 hour status check. We need to continue our troubleshooting to make sure there are no more threats on your machine. If you don't have any free time please reply back to this thread and we will keep it open.

If you don't reply back within 24 hours, this thread may be closed for inactivity.


“It's only after we've lost everything that we're free to do anything.”
― Chuck Palahniuk, Fight Club

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#4 quietman7

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Posted 13 September 2014 - 04:51 PM

Due to the lack of feedback/inactivity, this Topic is closed. Should you need it reopened, please contact a Forum Moderator or member of the Malware Response Team. Include the address of this thread in your request. If you have a new issue, please start a New Topic. This applies only to the original poster. Everyone else please begin a New Topic.
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