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Google Chrome and Firefox are slow!!!


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19 replies to this topic

#1 mamamuse

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Posted 08 September 2014 - 09:45 PM

I recently removed malware that I found on my computer, earlier this week. It was working fine yesterday. However, when I tried to access the internet through Google Chrome, the page was completely blank. It took a long time to load up the infamous Google logo. Right after that, I tried to access a website and it would say "connecting" in the bottom left corner. The wifi at my dorm had a strong connection, too. I checked the internet through Firefox and the results were the same. I don't know if it's malware related or not. I would greatly appreciate the help.



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#2 mamamuse

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Posted 09 September 2014 - 08:39 PM

I have to add that I can access the internet pretty well through safe mode with networking. But when it comes to working in normal mode, the connection is slow. It doesn't even load the page.



#3 jhayz

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Posted 09 September 2014 - 09:46 PM

Hi mamamuse and :welcome: to the Bleeping Computer Community :)

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
   Please copy and paste the contents here on your next reply.

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.

 

 


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#4 mamamuse

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Posted 09 September 2014 - 09:57 PM

Ok. When I tried to download SecurityCheck.exe, it said this:

 

Virus Download Blocked

Download of the virus has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.

File name: SecurityCheck.exe

 

 

Do you have another link where I can download it or should I proceed to do the MiniToolBox step?


Edited by mamamuse, 09 September 2014 - 09:59 PM.


#5 cafejose

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Posted 09 September 2014 - 11:20 PM

Ok. When I tried to download SecurityCheck.exe, it said this:

 

Virus Download Blocked

Download of the virus has been blocked in accordance with company policy. Please contact your system administrator if you believe this is in error.

File name: SecurityCheck.exe

 

 

Do you have another link where I can download it or should I proceed to do the MiniToolBox step?

 

False warning;  I've seen a warning or a blocking action from Norton (either I.S. or 360); also Norton Power Eraser will detect SecurityCheck as a risk.  Most likely,  your security product is just giving a false warning.



#6 jhayz

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Posted 09 September 2014 - 11:49 PM

As already stated, disable your real time protection software then proceed with the download of programs.


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#7 mamamuse

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Posted 10 September 2014 - 12:11 AM

How do I disable my antivirus, if I'm in safe mode? I have Windows 8.

#8 jhayz

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Posted 10 September 2014 - 12:45 AM

Is it a work or home computer system? What antivirus is currently installed?


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#9 mamamuse

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Posted 10 September 2014 - 11:01 AM

It's a home computer system and I have Norton Internet Security.



#10 mamamuse

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Posted 10 September 2014 - 08:04 PM

The only reason I'm not in normal mode is because safe mode is the only way I'm able to access the internet. My laptop is an HP 2000.

#11 jhayz

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Posted 10 September 2014 - 08:10 PM

Ok, open Norton Antivirus Center then look for disabling first the Firewall then check the slow loading problem. If same output, go back to Norton settings and disable real time and or browsing protection feature. Let us know how it went.

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#12 mamamuse

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Posted 11 September 2014 - 09:12 AM

Since some I can't access all the features in Norton Internet Security, I should disable it in Normal mode, right? Sorry for so many questions. I just want to make sure that I do it the correct way. I don't want to mess up my computer, even more haha.

#13 mamamuse

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Posted 11 September 2014 - 05:49 PM

Ok. So I got into normal mode and I didn't disable anything because I looked at the internet first and then it was working fast again. But then, it started being slow again.

Next, I disabled the firewall and the internet was faster again. After that, I disabled Antivirus Auto-Protect. I still can't download SecurityCheck.exe because it's getting blocked.

Edited by mamamuse, 11 September 2014 - 07:48 PM.


#14 mamamuse

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Posted 11 September 2014 - 07:49 PM

I went ahead and did the MiniToolBox step and here's what I got:

 

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by FAMILY (administrator) on 11-09-2014 at 20:15:56
Running from "C:\Users\FAMILY\Downloads"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Ralink RT5390R 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)
 
 
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
 
reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 9" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 11" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
 
 
popd
# End of IPv4 configuration
 
 
 
Windows IP Configuration
 
   Host Name . . . . . . . . . . . . : MOJICAFAMILY
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : stedwards.edu
 
Wireless LAN adapter Local Area Connection* 11:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : A4-17-31-25-E3-01
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Wireless LAN adapter Wi-Fi:
 
   Connection-specific DNS Suffix  . : stedwards.edu
   Description . . . . . . . . . . . : Ralink RT5390R 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : A4-17-31-25-E3-07
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::84f9:bd71:fd62:30%13(Preferred) 
   IPv4 Address. . . . . . . . . . . : 10.5.54.32(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.224.0
   Lease Obtained. . . . . . . . . . : Thursday, September 11, 2014 5:45:35 PM
   Lease Expires . . . . . . . . . . : Friday, September 12, 2014 8:09:40 PM
   Default Gateway . . . . . . . . . : 10.5.32.1
   DHCP Server . . . . . . . . . . . : 10.20.8.100
   DHCPv6 IAID . . . . . . . . . . . : 329520945
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-47-91-84-34-97-8F-13-58
   DNS Servers . . . . . . . . . . . : 10.20.1.100
                                       10.20.8.100
   Primary WINS Server . . . . . . . : 208.66.179.37
   NetBIOS over Tcpip. . . . . . . . : Enabled
 
Ethernet adapter Ethernet:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 84-34-97-8F-13-58
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 
Tunnel adapter Local Area Connection* 13:
 
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:b:340f:f5fa:c9df(Preferred) 
   Link-local IPv6 Address . . . . . : fe80::b:340f:f5fa:c9df%16(Preferred) 
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled
 
Tunnel adapter isatap.stedwards.edu:
 
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : stedwards.edu
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  ns1-int.stedwards.edu
Address:  10.20.1.100
 
Name:    google.com
Addresses:  2607:f8b0:4000:808::1007
 173.194.115.40
 173.194.115.33
 173.194.115.39
 173.194.115.37
 173.194.115.34
 173.194.115.36
 173.194.115.35
 173.194.115.38
 173.194.115.41
 173.194.115.46
 173.194.115.32
 
 
Pinging google.com [173.194.115.33] with 32 bytes of data:
Reply from 173.194.115.33: bytes=32 time=19ms TTL=54
Reply from 173.194.115.33: bytes=32 time=15ms TTL=54
 
Ping statistics for 173.194.115.33:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 15ms, Maximum = 19ms, Average = 17ms
Server:  ns1-int.stedwards.edu
Address:  10.20.1.100
 
Name:    yahoo.com
Addresses:  98.138.253.109
 98.139.183.24
 206.190.36.45
 
 
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=65ms TTL=44
Reply from 98.139.183.24: bytes=32 time=63ms TTL=44
 
Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 63ms, Maximum = 65ms, Average = 64ms
 
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
 
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 14...a4 17 31 25 e3 01 ......Microsoft Wi-Fi Direct Virtual Adapter
 13...a4 17 31 25 e3 07 ......Ralink RT5390R 802.11bgn Wi-Fi Adapter
 12...84 34 97 8f 13 58 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================
 
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0        10.5.32.1       10.5.54.32     25
        10.5.32.0    255.255.224.0         On-link        10.5.54.32    281
       10.5.54.32  255.255.255.255         On-link        10.5.54.32    281
      10.5.63.255  255.255.255.255         On-link        10.5.54.32    281
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link        10.5.54.32    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link        10.5.54.32    281
===========================================================================
Persistent Routes:
  None
 
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
 16    306 ::/0                     On-link
  1    306 ::1/128                  On-link
 16    306 2001::/32                On-link
 16    306 2001:0:9d38:6abd:b:340f:f5fa:c9df/128
                                    On-link
 13    281 fe80::/64                On-link
 16    306 fe80::/64                On-link
 16    306 fe80::b:340f:f5fa:c9df/128
                                    On-link
 13    281 fe80::84f9:bd71:fd62:30/128
                                    On-link
  1    306 ff00::/8                 On-link
 16    306 ff00::/8                 On-link
 13    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
 
Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [67584] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [55296] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [289280] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [66560] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [85504] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [72192] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [53760] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [355328] (Microsoft Corporation)
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1203
 
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1203
 
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
System errors:
=============
Error: (09/11/2014 05:44:52 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:35:21 AM on ‎9/‎11/‎2014 was unexpected.
 
Error: (09/11/2014 11:49:00 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/11/2014 11:49:00 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (09/11/2014 11:47:39 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/11/2014 11:47:39 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (09/11/2014 11:47:38 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/11/2014 11:47:34 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (09/11/2014 11:47:34 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (09/11/2014 11:37:42 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084ShellHWDetectionUnavailable{DD522ACC-F821-461A-A407-50B198B896DC}
 
Error: (09/11/2014 11:36:17 AM) (Source: DCOM) (User: MOJICAFAMILY)
Description: 1084WSearchUnavailable{9E175B6D-F52A-11D8-B9A5-505054503030}
 
 
Microsoft Office Sessions:
=========================
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1203
 
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1203
 
Error: (09/11/2014 08:07:57 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
 
 
=========================== Installed Programs ============================
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.5.635 - Adobe Systems, Inc.)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Build-a-lot 4 - Power Source (x32 Version: 2.2.0.98 - WildTangent) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1.5407 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.1.5407 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.1.1916 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.1.1916 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.1.1926 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.1.1926 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.6.4319 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.6.4319 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.4.5527 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.4.5527 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Energy Star (HKLM\...\{0FA995CC-C849-4755-B14B-5404CC75DC24}) (Version: 1.0.8 - Hewlett-Packard)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
FATE: The Cursed King (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
FlatOut 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.103 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.0.0 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{AE986BF5-B6E3-4F8D-B412-A3DD90DF5146}) (Version: 1.1.1.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Postscript Converter (Version: 3.1.3554 - Hewlett-Packard) Hidden
HP Quick Launch (HKLM-x32\...\{4ED7050C-9332-4FB2-AB07-E94F25A53D39}) (Version: 3.0.3 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 7.00 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{E4D6CCF2-0AAF-4B9C-9DE5-893EDC9B4BAA}) (Version: 1.0.5976.4186 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{835B275B-F29B-464B-BD4B-097FD55FAB0A}) (Version: 4.6.8.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{B8019B54-F9BE-490A-9619-6D06F18F129F}) (Version: 7.0.32.44 - Hewlett-Packard Company)
HP Utility Center (HKLM-x32\...\{0C57987A-A03A-4B95-A309-D23F78F406CA}) (Version: 1.0.7 - Hewlett-Packard)
HP Wireless Button Driver (HKLM-x32\...\{941DE69D-6CEE-4171-8F1F-3D7E352AA498}) (Version: 1.0.5.1 - Hewlett-Packard Company)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.1.0.1252 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.2828 - Intel Corporation)
Intel® SDK for OpenCL - CPU Only Runtime Package (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version: 2.0.0.37149 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.24.388.1 - Intel Corporation) Hidden
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217065FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (x32 Version: 2.1.65.20 - Oracle, Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Luxor Evolved (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mahjongg Dimensions Deluxe: Tiles in Time (x32 Version: 2.2.0.98 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mortimer Beckett and the Crimson Thief Premium Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT Redists (Version: 1.0 - Sony Creative Software Inc.) Hidden
Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.5.0.19 - Symantec Corporation)
OpenOffice 4.1.1 (HKLM-x32\...\{9395F41D-0F80-432E-9A59-B8E477E7E163}) (Version: 4.11.9775 - Apache Software Foundation)
Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Ralink RT5390R 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.2.0 - Ralink)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6662 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.8400.29025 - Realtek Semiconductor Corp.)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 16.6.1.3 - Synaptics Incorporated)
Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (x32 Version: 2.2.0.98 - WildTangent) Hidden
Vegas Pro 12.0 (64-bit) (HKLM\...\{BD422D00-5232-11E3-A6F3-F04DA23A5C58}) (Version: 12.0.770 - Sony)
Vegas Pro 13.0 (64-bit) (HKLM\...\{3814DB30-091D-11E4-BDE0-F04DA23A5C58}) (Version: 13.0.373 - Sony)
Vuze (HKLM-x32\...\8461-7759-5462-8226) (Version: 5.3.0.0 - Azureus Software, Inc.)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games App (x32 Version: 4.0.9.6 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 5.10 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.0 - win.rar GmbH)
WSOP.com (HKLM-x32\...\WSOP.com) (Version:  - )
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Devices: ================================
 
 
========================= Memory info: ===================================
 
Percentage of memory in use: 42%
Total physical RAM: 3983.27 MB
Available physical RAM: 2272.5 MB
Total Pagefile: 6287.27 MB
Available Pagefile: 4512.41 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.18 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:441.52 GB) (Free:328.79 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:23.47 GB) (Free:2.83 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\MOJICAFAMILY
 
Administrator            FAMILY                   Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
========================= Restore Points ==================================
 
22-08-2014 04:32:15 Installed OpenOffice 4.1.1
26-08-2014 22:15:11 Windows Update
08-09-2014 21:34:59 Scheduled Checkpoint
 
**** End of log ****

Edited by mamamuse, 11 September 2014 - 08:17 PM.


#15 jhayz

jhayz

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Posted 12 September 2014 - 12:36 AM

Can you post the Malware scan logs next time?

Try clearing your cache files : Free Ccleaner
Ignore the Registry feature of Ccleaner as it is not recommended or needed.

 

Download Adwcleaner by Xplode from here.
Click on Adwcleaner and hit the Scan button and will begin to search for PUP and malicious files. Once finished click the Clean button.

Copy and paste the log on your next reply.

 

Download JRT by thisisu from this link.
Make sure to disable your antivirus or any running protection softwares before running JRT to avoid interferences.
For Vista and Windows 7, right-click and Run as Administrator. In XP, double click JRT icon.
Please be patient and let the program finish scanning.
Once finish, a text document will open then copy-paste it on your next reply.

 

How is the computer running?


Tekken
 





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