So I bought a Shaw GT-Gaming-Three PC second hand from a seller. It came preloaded with Windows 7. Yesterday when I booted it up it asked me to click on user 'Jimmy'. From here the desktop opened and I was ableto connect to the internet and install 'Origin' to play the The Sims 4, and I sucessfully downloaded and played the game all last night.
Today when I turned the computer on, I hear the windows charms, but it only opens to the desktop wallpaper, and a white cursor and i can't do anything else. (I cant see a windows tool bar, start key, or desktop icons)
When I restart in safemode, I am able to see the desktop with all the normal icons, but when I restart, the same thing happens and I am not able to do anything.
Can anybody help? The previous owner of the computer says he hasnt seen this before and isn't being very helpful in solving the problem.
Does anyone know how I can fix the problem? I only bought the computer to play games, and i've only ever has Mac's so I'm really stumped here.
The below picture is all that happens when I restart (desktop wallpaper image and a white cursor)