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Laptop acts strange at home, fine while on vacation, now strange again once home

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#1 poohfool67


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Posted 08 September 2014 - 08:20 PM

About a month or two ago, I got a virus on my desktop.  My husbands IT friend dialed in and cleaned it out for me.  He recommended that I stop using Norton (because of the space it takes up and other reasons.....) and loaded AVG and told me to not use Internet Explorer and to use Firefox (which I have always hated)   He did a scan using Malwarebytes and found 160+ on my computer.  After he was done (5+ hours) I still seemed to have issues. (all programs would end up at "not responding" eventually, sometimes right after restarting the computer)


 A friend of mine's husband is an IT guy, so I took my computer to him, he found some add on's that should be deleted in my Inbox, but that was all.  He messed around on firefox, played around for a couple hours with different programs, etc.  Nothing went to not responding.  I brought the computer home and after about 5 minutes on firefox... Not responding.  My inbox went to not responding... etc.  And this is still happening. 


While my comuter was being fixed the 2nd time, I started using my lap top.  (which I hardly use at home at all)  I started having the same issues.  (Computer is Windows 7, laptop is Vista)  All programs started going to Not responding, taking long time to load, etc. 


Last week we went on vacation to Washington DC, and I took my laptop.  Issues seemed to disappear.  Got home... guess what.  Issues are back?


So now that you have the history, Is it possible that it could have something to do with my modem (wireless)  (computer is hooked up directly to modem, laptop is wireless)  When I ran this thought passed my husband, he said he has not had any of these problems with his lap top.  So could something be affecting just my connection somehow?  (I feel like a moron just asking that question because it seems so impossible) but how can it be explained that when my desktop was somewhere else, it worked perfectly fine, and the same with my laptop.  But at home, there are problems?  Or is it just a sneaky little virus?


Thanks in advance to anyone who may be able to shed some light on this!

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#2 Kirbyofdeath


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Posted 09 September 2014 - 03:23 PM

I feel like a moron just asking that question because it seems so impossible


Modem viruses are rare, but possible!. 


Please download Malwarebytes Anti-Malware.

1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
Click on Update Now, after Malwarebytes is updated FIRST DISCONNECT THE CONNECTION TO THE MODEM then click on Scan.
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
You will be prompted to update Malwarebytes, to do so click on Update Now.
3)  The scan will automatically run now.
4)  When the scan is complete the results will be displayed.  Click on Quarantine All, then click on Apply Actions
5)  To complete any actions taken you will be asked if you want to restart your computer, click on Yes
6)  Please post the Malwarebytes log.
To find your Malwarebytes log, download mbam-check.exe from here and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop.  When the log opens, scroll down toward the bottom of the log to Quarantined Items.  Copy and paste this in your next post.
Do not connect until you reset your modem, You usually have to press the reset button for about 10 seconds or unplug the modem.

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