Hey all, New here. Thanks in advance for help on this topic.
Background - My wife and I have the exact same PC. A HP Envy DV7 running Windows 8. After about 3 months it was determined that my HD failed. So I ordered one, replaced it, and no problems since.
Fast forward to today, about 2 years later, and my wife's PC will start to boot but then when the password is given it starts to load windows but the start menu comes up for a second and then flickers and restarts and trys again to load the start menu, over and over to no avail. It also looks like all the apps are not there-likely b/c it does not have enough time to populate them before flickering/resetting and trying again to boot, I started it in Safe Mode and it brings up the same general apps, not all the apps it normally brings up. Then it just continues to flicker trying to pull the apps but can't. I ran all the tests in the bios, tried to update the bios but said there wasn't a 'something' to update them with. I have booted into safe mode. It will not let me reset or refresh or troubleshoot and when I try it gave me an error code 80070490.
One other note...She has had windows freeze for the last year or so. Meaning she will open a folder, drill down into that older to open a file, then go to close the folder and it freezes. Te rest of her desktop and files and programs will still work so she just drags the frozen folder to her other screen and keeps on working. Once several have frozen, she will restart the PC and keep on working.
Any help is MUCH APPRECIATED...