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Possibly a hardware problem, laptop doesn't boot


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#1 xXToffeeXx

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Posted 08 September 2014 - 02:35 PM

Hi, a friend brought around a laptop, it's an Acer Aspire 5783Z and runs Windows 7 I think.

 

It attempts to boot from the ethernet (looks like this) unless I press F2 (which is meant to be the bios key) which then causes it to boot from the hard drive. The computer does not boot properly however, as it goes into windows resume loader (looks like this). On both screen, any keyboard presses do not seem to do anything. When I attempted to boot from a CD causes a black screen with a cursor and then it beeps which is high pitched and continuous.

I then removed the hard drive and then pressed F2, this causes another ethernet boot screen which then fails and does the same beeping thing.

 

I'm willing to provide any information you need. I'm not entirely sure what the problem is, though I think it may be hardware.

 

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#2 zingo156

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Posted 08 September 2014 - 02:42 PM

Because of the high pitched continuous beep I might suspect a stuck key on the keyboard or faulty keyboard causing a problem, the fact that F2 doesn't go into bios if it should also might point toward a faulty keyboard. You could look for a youtube video on how to remove the built in keyboard and try to boot with a usb keyboard attached.


Edited by zingo156, 08 September 2014 - 02:59 PM.

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#3 zingo156

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Posted 08 September 2014 - 03:04 PM

You can try to unstick stuck keys by running your finger over all of the keys a few times, in otherwords, press every key a few times and then reboot and see if the keyboard responds correctly. I would start by trying to get into the bios.


Edited by zingo156, 08 September 2014 - 03:05 PM.

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#4 xXToffeeXx

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Posted 10 September 2014 - 09:55 AM

Hi zingo156,

 

Thank you for your reply. I'll get working on this now :)

 

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#5 xXToffeeXx

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Posted 10 September 2014 - 10:55 AM

Hi zingo156,
 
You were correct, the usb keyboard works fine and I could go into the bios and change the network boot to be further down. Amazing how these things work.
 
I'll probably see if I can get the keyboard working, otherwise ask the user if they want to pay £8 for a new one :)
 
xXToffeeXx~


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#6 zingo156

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Posted 10 September 2014 - 11:14 AM

Yeah those internal keyboards are dirt cheap these days and anything can happen to them, I have seen just 1 drop of water cause problems. Glad to hear you are getting further with the computer.


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