About a month ago I bought an Acer Aspire (Aspire model E1-572) with windows 7. It has a built in webcam.
Since I recieved windows updates, I can no longer find the webcam. I contacted Acer online help center
and I tried all of their suggestions but nothing worked. They suggested I do a factory restore. Before I do this, I decided to ask here if there is anything else I can try first. I know that I will get some reliable answers here. I do not use the webcam but would like to be able to if the occasion arises. I do not know much about computers so please bear with me.
Here is the information I found out so far:
The Acer Crystal Eye webcam is named as HD WebCam on my computer. (I dont know why)
HD WebCam properties say device is working properly
HD WebCam Driver version = 6.1.7601.18208
(USB Video Device) location = 0000.001d.0000.001.008.000.000.000.000
Device type = Imaging devices Manufacturer = Microsoft
There is no icon on my desktop and it is not listed in my start menu.
As per instructions from Acer
I found it by going to...control panel...hardware and sound...under devices and printers enter device manager...when device manager loads select the "imaging devices" and enter...there is a tab that will tell you whether it is working correctly or not...there are options to update the driver in the driver tab.
(This is the only way I can find it and there is no option to turn it on or do anything with it.)
I tried to update it and message says it is already up to date.
It is there and it is working properly and it is up to date.
Why cant I find it? When I searched for it. It is Not there.
My question is how can I find this webcam and put an icon on my desktop so I can access it when ever I want to? Should I do a factory restore?
Any suggestions will be appreciated.