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Computer starts up, but doesnt reach login screen.


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5 replies to this topic

#1 Thphlstr

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Posted 08 September 2014 - 10:04 AM

Hello, i am trying to fix a computer for my company but im not sure what the issue is.

 

1. The computer is on, but has blank screen. I held the power button to turn it off, waiting 1 minute and started it back up. I got the "windows has been shut down improperly" screen. I told it startup like normal and i see the Windows XP icon and the loading bar underneath. But then the screen goes black and the moniter just sits there on, with just black.

 

I thinking it may be either the RAM card has an error of the motherboard itself is failing, but im not sure how to test these. Any and all help would be greatly appriciated.

 

Thank you

 

Windows XP Professional SP3

IBM  ThinkCentre

Pentium 4

Machine Type: 8187

Model : WLL

Product ID: 8187WLL


Edited by hamluis, 08 September 2014 - 12:48 PM.
Moved from XP to Internal Hardware - Hamluis.


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#2 ElfBane

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Posted 08 September 2014 - 03:56 PM

Will it boot into Safe mode?



#3 Thphlstr

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Posted 09 September 2014 - 10:03 AM

Sadly it does not startup in safe mode either. When i choose to start in safe mode it starts loading all of the .sys files, but then hangs up at Drivers\Mup.sys

 

EDIT: It hangs up regardless of which safe mode option i choose, regular, network, or command prompt.

 

I had removed and reinserted the RAM sticks prior to testing safe mode. Now with this not starting in safe mode either, could it mean there is a problem with the hardrive?

 

This is what is diplayed when it hangs up in safe mode.

 

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\ACPI.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\WMILIB.SYS

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\Pci.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\isapnp.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\pciide.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\PCIIDEX.SYS

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\MountMgr.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\ftdisk.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\drivers\dmload.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\drivers\dmio.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\PartMgr.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\VolSnap.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\atapi.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\disk.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\CLASSPNP.SYS

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\drivers\fltmgr.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\DRIVERS\sr.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\drivers\mfehidk.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\drivers\drvmcdb.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\PxHelp20.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\KSecDD.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\Ntfs.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\NDIS.sys

Multi(0)disk(0)rdisk(0)Partition(1)\WINDOWS\System32\Drivers\Mup.sys


Edited by Thphlstr, 09 September 2014 - 10:06 AM.


#4 ElfBane

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Posted 09 September 2014 - 10:21 AM

Have you tried to run a CHKDSK command on this PC?



#5 Thphlstr

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Posted 09 September 2014 - 10:47 AM

Have you tried to run a CHKDSK command on this PC?

I would, but i cannot get to the desktop to run it. If i tell it to start normally, it shows the windows XP logo like it is loading, and when it finishes it just goes to a black screen. The moniter is on and recieveing a signal, but its just black.

 

When i turn it on and tell it to start in safe mode, it quickly starts loading the sys files i listed above but then get stuck. I dont even get to the "windows XP loading" screen.

 

I cannot reach the screen for a login or anything past just turning it on.

 

Will i have to use another laptop and hook the broken comps HDD into the laptop and have it run a check, or would that not do anything?



#6 ElfBane

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Posted 09 September 2014 - 01:39 PM

I recommend you try a Repair re-install of WinXP. This re-installs XP in a non-destructive manner, personal data is retained. You'll need your WinXP install disk, and you'll have to set up the BIOS to boot from the optical drive. It is also recommended that you back up the data on the HDD in question before attempting this.

Here is a guide ... http://michaelstevenstech.com/XPrepairinstall.htm .






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