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System Administrator Problem


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#1 Texann

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Posted 25 November 2004 - 07:57 AM

Hello. I have heard that this forum is awesome. I need some advice. I have windows XP Home. I have installed Zone Alarm Plus and Jasc Paint Shop Pro 9. I did a system restore about a week ago and since then cannot get Zone Alarm to load. I thought I would just uninstall Zone Alarm and reinstall. No. I get an error message when I try to uninstall that says I am not authorized to perform this action, please retry from a system administrators account. Well I am the only user on this pc and I AM the system admin. Also Jasc PSP has an automatic update function. When I am prompted to download updates I get them but when I try to install them I get the same error message as with Zone Alarm. This has happened before with other software I try to download from the net but it was never a real issue until now.

Thanks for your help

Sheila

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#2 tg1911

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Posted 25 November 2004 - 04:44 PM

Go into safe mode, log on as Admin, then try to uninstall ZA.
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#3 Texann

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Posted 25 November 2004 - 08:11 PM

Thank you I will try that and see what happens.

Sheila




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