I have a DELL desktop with windows vista on it.
The computer is overrun with mal/spyware and viruses (and I believe it is a bot too)
I am trying to just recover to factory default.
I press F8 and get to the advanced boot options. I press Repair your computer. It starts to load then a box opens up for "OTHER USER" and asks for a username and password?!
There is only one user/administrator on this machine.
If I type anything into the username or password I get an error that says something about the "...domain cant be connected to..." or something.
If I try to ignore it and just press enter, I get a security warning from microsoft asking for the username and password.
I have tried the command prompt to DISABLE the hidden admin account and that did nothing...
I have tried to go throught the control panel and just click on the recover.exe file (as administrator and not) and I get a "dp.sc access denied" error
I dont have the vista discs
I just want to recover to factory image
Could the mal/spy/virus/bot etc have a admin account that wont let me recover??