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Windows Vista Cant Recover to Factory Default

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#1 sippenhaft


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Posted 06 September 2014 - 10:16 AM

I have a DELL desktop with windows vista on it.


The computer is overrun with mal/spyware and viruses (and I believe it is a bot too)


I am trying to just recover to factory default.


The issue:


I press F8 and get to the advanced boot options. I press Repair your computer. It starts to load then a box opens up for "OTHER USER" and asks for a username and password?!


There is only one user/administrator on this machine.


If I type anything into the username or password I get an error that says something about the "...domain cant be connected to..." or something.

If I try to ignore it and just press enter, I get a security warning from microsoft asking for the username and password.


I have tried the command prompt to DISABLE the hidden admin account and that did nothing...

I have tried to go throught the control panel and just click on the recover.exe file (as administrator and not) and I get a "dp.sc access denied" error


I dont have the vista discs

I just want to recover to factory image


Could the mal/spy/virus/bot etc have a admin account that wont let me recover??


Any suggestions?




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#2 JohnC_21


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Posted 06 September 2014 - 05:35 PM

From doing some searches it seems the only solution was to do a clean install. But, try the following


Login to the account on the computer. Type CMD in the search box and Right Click > Run as Administrator



net user administrator /active:yes

This will enable the hidden administrator account. Login to the Administrator account. Make sure your computer is part of workgroup and not a domain. Click the Change settings button






At a command prompt in the administrator account type


net user


Is OTHER USER listed?

Edited by JohnC_21, 06 September 2014 - 05:41 PM.

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