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dell laptop woes


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11 replies to this topic

#1 madpc

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Posted 06 September 2014 - 06:39 AM

Hi guys

I have a friends dell laptop which I set up for him a few weeks ago. he is now complaining that when he boots up his computer he gets the following message.

WARNING The battery cannot be identified. This system will be unable to charge this battery

Press any key to continue.

 

when you continue to boot up it then goes to the windows boot manager for about 5 seconds then continues to boot. once it is fully booted it works normally & I have checked and it does charge the battery.

 

Does anyone know how to stop the warning message??

 

thanks

madpc


Edited by hamluis, 06 September 2014 - 10:35 AM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 dc3

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Posted 06 September 2014 - 08:31 AM

Is this a replacement battery?

 

How old is the battery?

 

Is the power adapter putting out the proper voltage?


Edited by dc3, 06 September 2014 - 08:33 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 madpc

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Posted 07 September 2014 - 12:26 PM

as far as i am aware it is the original battery & it is charging properly despite the warning message. the power adapter is as far as i can tell working properly.at the minute it is running the laptop without the battery.

i just need to turn this warning off :(



#4 madpc

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Posted 08 September 2014 - 01:18 AM

ok guys I believe I have figured out that the battery is shot. even though it is charging to 100% on the desktop a diagnostic shows that to be about 65% of the battery capacity.

 

is there any way to turn this warning off without buying a new battery?



#5 dc3

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Posted 08 September 2014 - 08:25 AM

It would help if you were to post the make and model of this computer.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 madpc

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Posted 08 September 2014 - 08:52 AM

sorry I thought I have given this info. must have had a senior moment lol

Its a dell latitude 131L.



#7 Netghost56

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Posted 08 September 2014 - 11:04 AM

Have you tried reinstalling the battery? You can uninstall it from the Device Manager and either scan for new devices or reboot the laptop (I prefer the latter).

 

Batteries sometimes need to be calibrated, so that the computer will reflect the 'accurate' power percentage.



#8 madpc

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Posted 09 September 2014 - 01:35 AM

Netghost. thanks for the idea but to no avail. does this calibrate the battery? if not how do I do it?



#9 Netghost56

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Posted 09 September 2014 - 02:47 PM

To calibrate a battery, you run it to near zero (around 3-5%, may have to disable power settings) then remove the battery and charger, hold down the power button for 30 seconds (to discharge all extra voltage) then replace battery, charger, and power on. This allows the computer to 'reassess' what the level of power in the battery is.



#10 madpc

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Posted 10 September 2014 - 09:22 AM

Netghost, I tried that but it didn't work. He has since come in & reclaimed his laptop so I have told him if he wants to use it as it is he could keep it plugged in & remove the battery. He seemed quite happy with that solution.

 

Thanks for all your advice

 

madpc



#11 Netghost56

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Posted 10 September 2014 - 08:11 PM

sorry I couldn't get to you sooner

#12 madpc

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Posted 11 September 2014 - 04:04 AM

no problem. thanks for the help you were able to give :D






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