My friend has an HP 2000-2b19WM, originally running Windows 7 64 bit, but he then upgraded to 8. It's currently running 8.1. 4 GB Ram, AMD E-300 APU with Raedon HD processor. The problem is that about a week ago, he tried to install a game (Age of Empires) and during the installation, the computer froze. So, he did a hard shut down, and then restarted it. After it restarted and he logged in, all he got was a black screen with the arrow. Windows never loaded. So, two nights ago, I got to the screen where you troubleshoot problems, and tried the automatic repair option. It failed. Then I tried a system restore. It also failed. I did manage to get it to boot into safe mode using the command prompt. Then I tried to use the steps here:http://www.registryrecycler.com/blog/2013/11/fix-windows-8-1-black-screen-issue/ on fixing the boot loader, but I did not use any recovery discs or flash drive because the computer has a recovery partition on the hard drive. This also failed. So, now I am not sure what to do from here. I have not tried the refresh or reset methods. Thank you in advance for all your help.