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Black screen after login


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#1 Allyria

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Posted 05 September 2014 - 11:36 PM

My friend has an HP 2000-2b19WM, originally running Windows 7 64 bit, but he then upgraded to 8.  It's currently running 8.1.  4 GB Ram, AMD E-300 APU with Raedon HD processor.  The problem is that about a week ago, he tried to install a game (Age of Empires) and during the installation, the computer froze.  So, he did a hard shut down, and then restarted it.  After it restarted and he logged in, all he got was a black screen with the arrow.  Windows never loaded.  So, two nights ago, I got to the screen where you troubleshoot problems, and tried the automatic repair option.  It failed.  Then I tried a system restore.  It also failed.  I did manage to get it to boot into safe mode using the command prompt.  Then I tried to use the steps here:http://www.registryrecycler.com/blog/2013/11/fix-windows-8-1-black-screen-issue/ on fixing the boot loader, but I did not use any recovery discs or flash drive because the computer has a recovery partition on the hard drive.  This also failed.  So, now I am not sure what to do from here.  I have not tried the refresh or reset methods.  Thank you in advance for all your help. 



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#2 rockysosua

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Posted 06 September 2014 - 07:49 AM

Be aware that the AMD E-300 is just about the weakest processor in modern existence, so even the slightest of issues will make it choke.

In short, you are on the right track in assuming that something that your friend installed, was what broke the camel's back.

As you are able to get into Safe Mode, now is the time to uninstall any useless stuff and also to stop unnecessary programs from running in the background.

That alone might make enough of a difference that you'll be able to boot up in "normal" mode.

Naturally there's a ton of other things to consider, like malware, virus, damaged operating system, corrupt files, ad vitam eternam, so let's just start with the easy and obvious and see how successful we are with that.

If you don't know how to stop processes and services from starting up, just say so and I/we'll post instructions.


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#3 dc3

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Posted 06 September 2014 - 10:14 AM

Swipe from the right to open the charms bar.
 
Tap or click on Settings.
 
Tap or click on Change PC settings at the bottom of the charms bar.
 
Choose Update and recovery from the list of options on the left of the PC settings window.
 
Note: Prior to Windows 8.1, choose General instead and then skip to Step 6.
 
Choose Recovery.
 
Locate Advanced startup, at the bottom of the list of options on your right.
 
Tap or click on Restart now.
 
Wait through the Please wait message until Advanced Startup Options opens.

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#4 Allyria

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Posted 06 September 2014 - 10:54 PM

 

Swipe from the right to open the charms bar.
 
Tap or click on Settings.
 
Tap or click on Change PC settings at the bottom of the charms bar.
 
Choose Update and recovery from the list of options on the left of the PC settings window.
 
Note: Prior to Windows 8.1, choose General instead and then skip to Step 6.
 
Choose Recovery.
 
Locate Advanced startup, at the bottom of the list of options on your right.
 
Tap or click on Restart now.
 
Wait through the Please wait message until Advanced Startup Options opens.

 

This did it.  Thank you so much! :bounce:






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