Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Rogers Anti-Virus/Windows Service Pack


  • Please log in to reply
5 replies to this topic

#1 grilledcheese

grilledcheese

  • Members
  • 55 posts
  • OFFLINE
  •  
  • Location:Toronto, ON
  • Local time:08:17 PM

Posted 05 September 2014 - 09:23 PM

Hello,
 
I'm having some problems with my providers anti-virus service and windows pack.  After uninstalling and re-installing the antivirus program (which I was told to do by my provider's tech)  I got a message that I needed to update my windows service pack.  I tried twice and both times, after downloading for a few minutes, I got the message that the download couldn't be completed and was reverting changes.  I spoke to my provider again and they said I need to contact my manufacturer or microsoft about it.  I'd greatly appreciate help.
 
Thanks kindly.


Mod Edit...Windows Vista
Removed Topic in Vista forum as this location is better.
~~boopme

Edited by boopme, 05 September 2014 - 09:32 PM.


BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,099 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:17 PM

Posted 06 September 2014 - 07:09 AM

It is not uncommon for providers to offer (push) their own anti-virus solution to customers. In most cases the anti-virus is based on scanning engines from other vendors such as Symantec, McAfee.

I did some research and it appears many folks are not satisfied with it's performance.
* Rogers Community forum discussion: What is Rogers Online Protection?
* Stay away from the new Rogers anti-virus
* WARNING: Do not load the new Rogers Online Protection (ROP)

You do not have to use what your provider recommends, especially if their support is not very helpful.

BTW, was your Vista system up to date with all Service Packs prior to installing Rogers?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 frankp316

frankp316

  • Members
  • 2,677 posts
  • OFFLINE
  •  
  • Local time:07:17 PM

Posted 06 September 2014 - 12:06 PM

All three of those links are old and outdated. Last year Rogers switched to Bit Defender and before that they were with Radial Point and before that Norton. I use it and have had no problems with it except when Radial Point messed up a program update. That's why Rogers switched to Bit Defender. But the one thing about Rogers is their product usually has minimum requirements in order for it to install. So I think the OP really needs to install SP1. Is there a reason it won't install? Seems vague to me.



#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,099 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:17 PM

Posted 06 September 2014 - 02:23 PM

I was unable to find a newer links with positive comments so I posted what I found.

So I think the OP really needs to install SP1. Is there a reason it won't install? Seems vague to me.

Me too...that's why I asked.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 frankp316

frankp316

  • Members
  • 2,677 posts
  • OFFLINE
  •  
  • Local time:07:17 PM

Posted 06 September 2014 - 05:33 PM

Maybe it's an illegal install.



#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 52,099 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:07:17 PM

Posted 06 September 2014 - 06:33 PM

There's no evidence of that and we should not speculate...just need to wait for more information.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users