Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Computer shutting off abruptly, no BSOD


  • Please log in to reply
8 replies to this topic

#1 Hadise

Hadise

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 05 September 2014 - 07:31 PM

Hi all, for the past few days my laptop has been shutting off abruptly and restarting itself. I'm never getting any BSODs even when I turned off the "Automatically restart on system failure" option. The restarts mostly happen if I'm playing a game like WoW or LoL but I've also had it not restart on me while playing these games for hours on end. Often when it's restarting itself, it shuts down again on me, which is very frustrating. I've restarted in safe mode and it seems to not restart under that, but I'm not sure how to diagnose my problem. I know my temps aren't the problem as I've downloaded Speedfan and the highest temp I get, even while playing the games, is 75C (GPU is highest usually).

 

What happened just a few minutes ago is new:  the computer shut off abruptly like normal but when it tried to restart, the screen stayed black and the fan progressively got louder with each attempted restart.  I had to shut it down with the power button to stop the super loud fan and when Windows finally loaded, when I play audio it buzzes some and skips.

This is an MSI laptop I purchased a little over 2 years ago. I have ran CCleaner and cleaned out about 15gb of mainly temporary files and I also defragged the hard drive using Auslogics Disk Defrag.

 

 

Here are some computer specs:

 

· OS - Windows 7
· x86 64 Bit
· What was original installed OS on system? Windows 7 64 Bit
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre-installed (chosen from multiple options from online retailer)
· Age of system (hardware) 2 years (purchased around August 1, 2012)
· Age of OS installation - have you re-installed the OS? Never reinstalled, don't have a disc to reinstall it

· CPU Intel i7-2760QM @2.4GHz
· Video Card NVIDIA GeForce GTX580M
· MotherBoard (not sure, got this info from CPU-Z) MSI Manufacturer Model MS-1761 Chipset Intel Sandy Bridge Rev. 09 Southbridge Intel HM67 Rev. B3
· System Manufacturer MSI (Micro-star International)
· Exact model number (if laptop, check label on bottom) MSI 1761

Laptop or Desktop? Laptop

 


Edited by hamluis, 06 September 2014 - 04:27 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 rockysosua

rockysosua

  • Members
  • 772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Caribbean
  • Local time:08:46 PM

Posted 05 September 2014 - 08:40 PM

Might it be running hot?

If you don't already have an app for temps, you can download CPUID's Hardware Monitor.


All is well in Paradise.

#3 paul88ks

paul88ks

  • Members
  • 1,301 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Dallas,Texas
  • Local time:07:46 PM

Posted 05 September 2014 - 10:39 PM

Have you done a full virus and malware scan? If so,which program are you using? It could be several things- a driver,corrupted boot.ini,virus, or malware- if it is not running hot I don't think it is a hardware issue- 



#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,734 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:46 PM

Posted 06 September 2014 - 06:11 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 Hadise

Hadise
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 06 September 2014 - 11:42 AM

The only thing I normally run is AVG-Free.  I downloaded malwarebytes and ran a full scan of my computer with both programs but about halfway through the scan, my computer blue screened, which is new from my computer just going black and shutting off.   After this blue screen, I was also unable to open Malwarebytes again.  Every time I clicked it, even in safe mode, nothing happened.  I reinstalled the program, getting lots of runtime errors during the install, but about 10 Ok clicks got through that, but malwarebytes still wouldn't open even after reinstallation.  Malwarebytes caught about 16 threats before my computer blue screened, it was on the next-to-last error checking (memory check I want to say) while I finished running through AVG.

 

Here is the info from Speccy and MiniToolBox

 

 

http://speccy.piriform.com/results/PHRALRZDweqNABzgkexCK47

 

 

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by User (administrator) on 06-09-2014 at 12:37:33
Running from "C:\Users\User\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/06/2014 00:32:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x6f0
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (09/06/2014 05:19:16 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1770
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (09/06/2014 05:18:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x1e74
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (09/06/2014 05:18:13 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x141c
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (09/06/2014 05:14:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: S-Bar.exe, version: 20.11.5137.0, time stamp: 0x4dccc9d4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x000007fe944d000c
Faulting process id: 0xfac
Faulting application start time: 0xS-Bar.exe0
Faulting application path: S-Bar.exe1
Faulting module path: S-Bar.exe2
Report Id: S-Bar.exe3
 
Error: (09/06/2014 05:13:56 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Faulting module name: mbamservice.exe, version: 3.0.2.0, time stamp: 0x5318d363
Exception code: 0x40000015
Fault offset: 0x0007da8a
Faulting process id: 0x116c
Faulting application start time: 0xmbamservice.exe0
Faulting application path: mbamservice.exe1
Faulting module path: mbamservice.exe2
Report Id: mbamservice.exe3
 
Error: (09/06/2014 05:13:45 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/06/2014 05:13:36 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbamscheduler.exe, version: 3.0.2.0, time stamp: 0x5339cec3
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x8b4
Faulting application start time: 0xmbamscheduler.exe0
Faulting application path: mbamscheduler.exe1
Faulting module path: mbamscheduler.exe2
Report Id: mbamscheduler.exe3
 
Error: (09/06/2014 05:12:02 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 1.0.0.532, time stamp: 0x53518532
Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
Exception code: 0x40000015
Fault offset: 0x0008d6fd
Faulting process id: 0x6dc
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
 
Error: (09/06/2014 05:11:34 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (09/06/2014 00:32:25 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (09/06/2014 00:32:24 PM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (09/06/2014 05:13:59 AM) (Source: Service Control Manager) (User: )
Description: The MBAMService service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/06/2014 05:13:40 AM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error: 
%%1053
 
Error: (09/06/2014 05:13:40 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the MBAMScheduler service to connect.
 
Error: (09/06/2014 05:13:06 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the NVIDIA Display Driver Service service to connect.
 
Error: (09/06/2014 05:10:27 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/06/2014 05:10:27 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/06/2014 05:10:27 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (09/06/2014 05:10:27 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (09/06/2014 00:32:47 PM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd6f001cfc9f0301a2b41C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll6eead37c-35e3-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:19:16 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd177001cfc9b3a14d71e1C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlldf91b88f-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:18:36 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd1e7401cfc9b3891afa66C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllc7348790-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:18:13 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd141c01cfc9b37b2c141bC:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dllb991ec8c-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:14:02 AM) (Source: Application Error)(User: )
Description: S-Bar.exe20.11.5137.04dccc9d4unknown0.0.0.000000000c0000005000007fe944d000cfac01cfc9b2d47f9036C:\Program Files (x86)\S-Bar\S-Bar.exeunknown24058476-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:13:56 AM) (Source: Application Error)(User: )
Description: mbamservice.exe3.0.2.05318d363mbamservice.exe3.0.2.05318d363400000150007da8a116c01cfc9b2d969365eC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe20d967f8-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:13:45 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (09/06/2014 05:13:36 AM) (Source: Application Error)(User: )
Description: mbamscheduler.exe3.0.2.05339cec3MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd8b401cfc9b2cd91350aC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll14bd0f03-35a6-11e4-8e2b-6c626d3663c1
 
Error: (09/06/2014 05:12:02 AM) (Source: Application Error)(User: )
Description: mbam.exe1.0.0.53253518532MSVCR100.dll10.0.40219.3254df2be1e400000150008d6fd6dc01cfc9b295e430b8C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dlldc8e8e41-35a5-11e4-8d2e-cb8074053970
 
Error: (09/06/2014 05:11:34 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-09-06 05:14:23.001
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-06 05:14:22.512
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-06 05:08:22.835
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-06 05:08:18.814
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:36:27.013
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:36:22.797
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:24:35.095
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:24:28.949
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:11:00.639
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-09-05 20:10:58.012
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\dsound.dll because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 14.0.0.178 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 14.0.0.178 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.176 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.6 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.6.7.637 - Adobe Systems, Inc.)
Advanced System Protector (HKLM-x32\...\00212D92-C5D8-4ff4-AE50-B20F0F85C40A_Systweak_Ad~B9F029BF_is1) (Version: 2.1.1000.12150 - Systweak Software)
Apple Application Support (HKLM-x32\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.5.4.0 - Auslogics Labs Pty Ltd)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4765 - AVG Technologies)
AVG 2014 (Version: 14.0.4015 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4765 - AVG Technologies) Hidden
AVG Security Toolbar (HKLM-x32\...\AVG Secure Search) (Version: 18.1.9.799 - AVG Technologies)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Browser Extensions (HKCU\...\{3A787631-66A2-4634-B928-A37E73B58FB6}) (Version: 2.2 - Spigot, Inc.)
Camera Recorder (HKLM-x32\...\{3BDDA587-7CDE-430C-90A4-E2C4E48D3AE9}) (Version: 1.0.909.0801 - Camera Recorder)
CCleaner (HKLM\...\CCleaner) (Version: 4.17 - Piriform)
Cheat Engine 6.3 (HKLM-x32\...\Cheat Engine 6.3_is1) (Version:  - Cheat Engine)
CPUID CPU-Z 1.70 (HKLM\...\CPUID CPU-Z_is1) (Version:  - )
Curse Client (HKCU\...\101a9f93b8f0bb6f) (Version: 5.1.1.810 - Curse)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{132D27B8-C656-44BD-8C16-73C54EA8A85F}) (Version:  - Microsoft)
File Type Assistant (HKLM-x32\...\Trusted Software Assistant_is1) (Version: 2014.3.4.0 - )
Google Chrome (HKCU\...\Google Chrome) (Version: 37.0.2062.103 - Google Inc.)
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{1927E640-A2C6-4BA7-8F43-FFD2AE3DFCF3}) (Version: 14.0.2000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.2.1004 - Intel Corporation)
iTunes (HKLM\...\{77DE5105-D05E-448C-96CB-7FA381903753}) (Version: 11.3.1.2 - Apple Inc.)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
League of Legends (HKLM-x32\...\{92606477-9366-4D3B-8AE3-6BE4B29727AB}) (Version: 1.3 - Riot Games)
Lightshot-5.1.2.5 (HKLM-x32\...\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1) (Version: 5.1.2.5 - Skillbrains)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mumble 1.2.5 (HKLM-x32\...\{C7BC557D-8C8B-4F5F-83AB-D20C58CF4575}) (Version: 1.2.5 - Thorvald Natvig)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.157.1165 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 15.3.33 (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Update 15.3.33 (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 15.3.33 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.34.1130.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6353 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7600.10008 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.0.34.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.0.34.0 - Renesas Electronics Corporation) Hidden
Safari (HKLM-x32\...\{C779648B-410E-4BBA-B75B-5815BCEFE71D}) (Version: 5.34.57.2 - Apple Inc.)
SafeConnect (HKLM-x32\...\SafeConnect) (Version:  - )
S-Bar (HKLM-x32\...\{80FDA382-F902-43E1-A2A8-6B8F34324F3A}) (Version: 20.011.05137 - MSI)
Search Protection (HKCU\...\Search Protection) (Version: 9.7.0.6 - Spigot, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
SHIELD Streaming (Version: 3.1.100 - NVIDIA Corporation) Hidden
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
SpeedFan (remove only) (HKLM-x32\...\SpeedFan) (Version:  - )
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.1.14.0 - Synaptics Incorporated)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2837600) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4ACD847E-547D-493F-9A86-F73EAE1B5174}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Ventrilo Client for Windows x64 (HKLM\...\{EEB3F6BB-318D-4CE5-989F-8191FCBFB578}) (Version: 3.0.8.0 - Flagship Industries, Inc.)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Warcraft Logs Uploader (HKLM-x32\...\com.warcraft.logs) (Version: 1.9.1 - UNKNOWN)
Warcraft Logs Uploader (x32 Version: 1.9.1 - UNKNOWN) Hidden
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
World of Warcraft Beta (HKLM-x32\...\World of Warcraft Beta) (Version:  - Blizzard Entertainment)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 35%
Total physical RAM: 8169.5 MB
Available physical RAM: 5241.58 MB
Total Pagefile: 16339.01 MB
Available Pagefile: 12693.73 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.16 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:111.69 GB) (Free:15.6 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\USER-PC
 
Administrator            Guest                    User                     
 
 
**** End of log ****

Edited by Hadise, 06 September 2014 - 11:47 AM.


#6 Hadise

Hadise
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:08:46 PM

Posted 06 September 2014 - 02:08 PM

New update: when spectating a friend's game, about 5 minutes in screen froze and loud buzzing sound was heard, then computer shut off and restarted itself with no blue screen.  A few of the temps from Speedfan (not GPU though) were around 80C.  This is the first high temp I've seen.



#7 rockysosua

rockysosua

  • Members
  • 772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Caribbean
  • Local time:08:46 PM

Posted 06 September 2014 - 03:46 PM

Bingo.

Do you have any compressed air around or any device to blow out the air intake and exhaust?

Be careful to not overspin your fan.

If you have contact cleaner, you could spray a bunch in there and then blow it out with air.

Naturally, it goes without saying that the air intakes must not be blocked, like by sitting a laptop on a bed or a towel.

If cleaning out the cooling system doesn't do it for you, then the next job won't be quite as easy, as it would involve opening the laptop.


All is well in Paradise.

#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,734 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:07:46 PM

Posted 06 September 2014 - 04:25 PM

Max temp for your processor is 100 Celsius, average temp per Speccy is 57 Celsius.  No indication of overheating of drives or board.

 

I suggest that you uninstall:

     Advanced System Protector, with no reinstall

     AVG 2014, with reinstall

     AVG Security Toolbar, your option

 

Search Protection (HKCU\...\Search Protection) (Version: 9.7.0.6 - Spigot, Inc.):  This is considered malware, i believe..
 
1 Drive c: () (Fixed) (Total:111.69 GB) (Free:15.6 GB) NTFS:  Insufficient free space for Windows partition.
 
The priority should be to check the system for malware, moving topic to Am I Infected.
 
Louis


#9 rockysosua

rockysosua

  • Members
  • 772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Caribbean
  • Local time:08:46 PM

Posted 06 September 2014 - 04:42 PM

If you go into your bios, you may find a temp shut down setting.

If it is set at 85C and you're seeing various temps around 80 before shutting down, then it's almost certain that is the issue.

The computer can withstand more, but 85C is a nice safe temp for shut down, so as to not affect the laptop's lifespan.

Even if you can turn off or raise the shut down temp, I suggest that you don't do that and just get the air intakes and exhaust cleaned out.

If that doesn't lower the temps substantially, and you're 100% sure that it's overheating, then it might involve changing the thermal paste between the cooling pad and the CPU.


All is well in Paradise.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users