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Internet froze my whole computer


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#1 Ftron

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Posted 05 September 2014 - 04:15 PM

I have a

Toshiba Satellite A205-S7464 System Unit

Model PSAF3U-07300V

Serial number 97098275Q

Running on Vista Home Premium

32 Bit Operating System

2038 MB Memory

Processor: Intel ® Core ™ Duo CPU T5250 @1.50GHz (1.50GHz)

 

Last time I opened internet explorer, a white blank window popped up, saying navigation to website has been canceled. That is all it says on this window. It gives me no options  on how to get out of it.  I tried pressing on escape, that did not work. I tried Alt-Ctrl-Delete, that did not work either. So I pressed the power button to turn off the computer. But when I turned it back on, it went right back to that window. This time I turned it off using the power button, then removed the battery and power plug, and waited 5 minutes. When I turned it back on, it went right back to the same window. My computer is now frozen on this window with this message, and no matter what I do, I can’t get out of it.

 

I tried opening safe mode with networking, to install Virus and other scanners. But

When I tried to install Microsoft essentials in safe mode, so I could run a scan, it said Can’t install Microsoft security essentials on a computer running in safe mode.  I tried to install Adaware Virus Scanner, Avira, Bitdefender, Malwarebytes, Microsoft Safety Scanner, Spybot, Trend Micro House Calls, and Ponda. None of them would install in safe mode with networking.

 

System restore will not work. I thought about doing a factory recovery, but this computer does not have a factory backup.

 

Also, I tried using a USB on it, but the USB ports are not working.

 

I don’t know what else to try. Can someone please give me some suggestions



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#2 ElfBane

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Posted 06 September 2014 - 06:25 AM

Create a bootable Linux distro CD (on another PC of course) and use it to boot the lappy into Linux. If Linux boots up then you should be able to see the other OS. If the USB ports work in Linux, then you can import portable malware scanning programs to a folder in Windows that you can use when in Safe Mode. You will need to be able to bring up your BIOS so that you can make the optical drive a bootable drive.

 

This is all dependent on the USB ports being useable in Linux, of course, but give it a try.

 

Create a Live disk ... http://www.bleepingcomputer.com/tutorials/write-a-cd-dvd-image-or-iso/ .

Linux distro with a small footprint ... http://puppylinux.org/main/Download%20Latest%20Release.htm .

 



#3 Ftron

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Posted 06 September 2014 - 02:08 PM

Thank you ElfBane for your Reply.

I tried what you suggested, but I 

could not get the USB ports to work.

This is my sisters computer, and she

brought me the original software that

came with the computer. So I did a

fresh install with it, and everything

is working great.

 

Again, thank you.






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