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Junkware Removal Tool quits after registry backup.


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#1 rvchrissy

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Posted 05 September 2014 - 02:03 PM

I downloaded Junkware removal tool to try to get rid of Trovi browser hijacker.  However, it quits running after creating a registry backup.  Has anyone else experienced this situation, and if so, were you able to resolve it?


Edited by hamluis, 05 September 2014 - 04:45 PM.
Moved from Win 7 to AV/AM Software - Hamluis.


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#2 quietman7

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Posted 05 September 2014 - 05:55 PM

There have been a few reported instances to the developer where JRT would not run properly or users only saw a brief flash. Sometimes there isn't a clear explanation as to why without the developer having access to more specific information. Try running it in Safe Mode. If you still encounter a problem running JRT, you can ask the developer (thisisu) a question, report an issue or suggestion in this topic which he monitors for issues with JRT.
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#3 quietman7

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Posted 05 September 2014 - 05:56 PM

If you need individual assistance with malware infection, you can start a new topic in the Am I infected? What do I do? forum.
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