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Posted 05 September 2014 - 10:26 AM
Posted 05 September 2014 - 11:29 AM
Use AOL online only....no AOL software on the computer. Check Add/ Remove program list and uninstall ALL AOL programs.
Cleanup the computer. CCleaner - PC Optimization and Cleaning - Free Download
Use CCleaner to remove temporary files, logs and program and browser caches. Use often.
Use the default settings. No need to use the Registry Cleaning tool and its use may cause a problem.
Remove adware and possibly malware.
download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
While Linux distros are user friendly and much less apt to get infected with malware, you would need to know more
about Linux before assisting your mom. Suggest you download and create a LIVE disc or Live Flash drive and see how
simple it is to use. LIVE medium does not require installing....only runs from memory....once you exit the LIVE medium then
nothing is left on the computer. If you decide to install a Linux distro then you can easily install as a dual boot to Windows OSes
on the same hdd. If you need more assistance with Linux there is a Linux forum here at BC.
Posted 05 September 2014 - 12:48 PM
Great! Thank you for your help!
I will look at running those programs as well as trying a non-installed version of Linux.
It would be nice to avoid spending money to replace a good computer/fix it if it is not necessarily broken.
Posted 05 September 2014 - 01:41 PM
If you do decide to try a Linux distro....I suggest you install a LIVE one on a flash drive....boots and runs much better than from a DVD.
This website Universal USB Installer – Easy as 1 2 3 | USB Pen Drive Linux is where you can download a small program for installing
a distro on a flash drive. No need to allow it to do a Persistence install. Suggest getting Ubuntu 14.04.1 which is a Long Term Support...LTS...
supported until April, 2019.
After cleaning up your mom's computer I suggest you run this: Windows Repair (All In One) Download
Windows Repair can perform the following tasks:
Posted 05 September 2014 - 03:10 PM
If the bulk of her problems are with AOL, maybe she could switch to a new email provider, like GMail if she likes the web interface. I can say form experience that it is always hard to get accustomed to a new OS, like Linux, especially for elderly and even just someone that has always used Windows. The Mac option seems like a really overpriced solution to such simple problems, at least to me. Maybe you could just delete the programs that provide popups, as installing them on another OS might not eliminate that problem.
He said the same thing he had been saying for hours... "burn them all".
Feel free to add me on Skype for help or to chat; lolballinn
Posted 09 September 2014 - 02:33 PM
Posted 09 September 2014 - 03:29 PM
Opinions on which security program or programs are best are many. None will give 100% protection...not even close.
It will be best to disable McAfee's real time scanning while scanning with the adware and malware removal programs.
If you need instruction on how to do that, see info in link below.
Posted 10 September 2014 - 12:19 AM
Either get a mac, or use linux mint 17, but make sure the pc its going on is fully compatible with linux mint.
As long as there is no hardware that linux doesn't 100% work with (like an odd network card or something), then Mint will Just work, and there will be no virus or popup junk bugging the user. I use mint in the same scenario you are dealing with and the number of tech support calls has gone way down
Geek squad will pretty much just wipe her computer out and then you will find out she lost some files or passwords or something.
Also, I don't know the... capacities.. involved here, but, what I do when I help family users with day to day issues, I don't just do the stuff for them, I show them how to do it - and yes, with some things I will have to show them the next 10 times too but eventually they remember. Over time the frequency of being bugged about little things that they should do on their own goes way down. (i don't show them how to do truly complex things though of course)
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