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Windows Live Mail not working


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#1 mrhisted2001

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Posted 05 September 2014 - 07:01 AM

Hello,

 

I have a problem with my Windows Live Mail not working. When I click on it I get a message to say that it is not working properly and then nothing happens.

 

I ran some Windows updates prior to this so I am pretty sure it has come from that.

 

What can I do?

 

Thanks,

Matt


Edited by hamluis, 05 September 2014 - 11:13 AM.
Moved from Win 7 to Web Browsing/Email - Hamluis.


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#2 old rocker

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Posted 05 September 2014 - 07:44 AM

Hello

 

Close any/all Windows Live Programs you may have open.

Open Control Panel > Programs and Features

Find Windows Essentials 2012*

 

*if not Windows Essentials 2012 You should consider upgrading your version.

Follow this link to download/install...
http://windows.microsoft.com/en-us/windows-live/essentials

If you are upgrading you can ignore the next step and go to the final step

 

Rt. Click the Windows Essentials 2012 entry in the program list and choose uninstall/change.

A window Uninstall or repair Windows Essentials programs opens.

Choose Repair all Windows Essentials Programs.

 

The repair process commences and will notify you when complete.

Upon completion click the Close button.

 

Finally Reboot the system. (Not required but highly recommended.



#3 mrhisted2001

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Posted 05 September 2014 - 08:16 AM

Hello,

 

Thank you for your quick response.

 

I have tried that now and it still does not work.

 

Another thing I have noticed lately is my computer takes a long time to boot up, it hangs on a black screen for a good 3-4 minutes and opening things like internet explorer and firefox, there will be a delay of about 15 seconds before it opens and another 5-10 seconds before I can use it.

 

Not sure if connected but it all seems to have happened in the last day or two



#4 old rocker

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Posted 05 September 2014 - 08:54 AM

If you are game for a second attempt...

1. You can try a system restore prior to the error or...

2. A better way although requiring a little more work.

 

A. Open Control Panel > Windows Updates > View Update History. (Ctrl. Panel 1)

 

B. Open a second instance of Control Panel > Programs and Features > View Installed Updates. (Ctrl. Panel 2)

 

C. (Size them so you can read the 2 instances without switching back and forth)

 

In Ctrl. Panel 1 & 2 sort the entries by Date Installed.

 

Working between Ctrl. Panel 1 & 2 locate the entries in Ctrl. Panel 1 by date corresponding entry in the View installed updates window and uninstall it in Ctrl. Panel 2

.

Repeat for all the entries that you feel may be the offenders.
(It may require rebooting between uninstalls.

 

After all updates recently installed have been removed, follow the steps in the previous post to repair your Windows Essentials.

 

Check if it resolves the issue. If resolved, Install the updates one by one testing your windows Essentials 2012 after each install.

 

Post back please!



#5 mrhisted2001

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Posted 05 September 2014 - 11:49 AM

Right this could take a while as I hadn't downloaded any Windows updates for a long time so as you can imagine there are loads!

 

Are there any updates that are known to have caused problems like this?



#6 mrhisted2001

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Posted 05 September 2014 - 12:16 PM

I have just been very lucky and removed KB2670838 and it's brought it back to life again!

 

Thank you for your help.

 

My computer is still running very slow though. I will click internet explorer and it takes an age for it to open. I've had the computer for about 5-6 years now, would it just be an age thing with it? Does the ram ever need replacing?

 

Any help is much appreciated.

 

Thanks,

Matt

 

P.S Do I need to open a new topic or is this ok?



#7 old rocker

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Posted 05 September 2014 - 12:16 PM

I'm a little confused. In your 1st post you stated "I ran some Windows updates prior to this so I am pretty sure it has come from that".

 

The last post states, "I hadn't downloaded any Windows updates for a long time".

 

What updates did you do before noticing the issue?

 

Those are the updates to be concerned with.



#8 old rocker

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Posted 05 September 2014 - 12:31 PM

Ok making progress...

That update is a prerequisite for IE10 See here...

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/kb-2670838-the-evil-update/08bfdb2b-6896-4c34-89c2-16896a25dc3d

Most helpful Reply Section.

 

Please note that the next steps will change your default homepage and if you store

passwords for any websites or auto login info It Will Be Lost.

 

Control Panel > Internet Options.

 

Go to the General Tab Click the Delete button.

 

When the Delete Browsing History Window opens choose the categories to delete, and click the Delete button.

 

After the delete process ends, go to the Advanced tab.

 

Click the Restore Advanced Settings button, then click the Reset button.

 

Click Apply and Click Ok to close the window.


Edited by old rocker, 05 September 2014 - 12:37 PM.


#9 mrhisted2001

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Posted 05 September 2014 - 12:42 PM

Sorry for the confusion. I meant I hadn't done any updates for a long time prior to the ones I did yesterday.



#10 mrhisted2001

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Posted 05 September 2014 - 12:44 PM

Followed your instructions, thank you.



#11 old rocker

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Posted 05 September 2014 - 01:10 PM

I have 2 other recommendations due to the age of your system before considering hardware changes.

 

Disk Cleanup and Disk Defrag.

 

Click Start orb, in the search box type cleanmgr.

At the top of the list Rt. click cleanmgr.exe and click Run as administrator.

The program will initialize and in the disk cleanup window you choose by

ticking the items to clean.

Then click the more options tab, and click the Clean up button under the

System Restore and Shadow Copies section. Click Delete on the confirmation window.

When that portion has completed (may take a few minutes) click the Ok button,

again confirm your intentions by clicking the Delete Files button  and wait for completion.

 

Click Start orb, in the search box type defrag.

At the top of the list Rt. click Disk Defragmenter and click Run as administrator.

When the window opens First Analyze the OS Drive (usually C) by clicking Analyze Disk then Defragment Disk

Normally there are 10 stages to defragmentation so take a well deserved break.

 

Post back your thoughts/comments please!



#12 mrhisted2001

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Posted 06 September 2014 - 04:41 AM

I have done all this now and have also uninstalled some games/applications that were no longer used.

 

Things do seem to have quickened up which is good.

 

Is there anything else that I need to do?

 

Thank you for your help so far.



#13 old rocker

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Posted 07 September 2014 - 10:30 AM

Please download and run Speccy.

http://www.bleepingcomputer.com/download/speccy/

 

During installation/setup de-select any offers for 3d party software/toolbars (Google Chrome and Google Toolbar for IE usually)
Run the program. When the summary screen opens, On the toolbar, Click File > Publish Snapshot, answer Yes.
When the next screen opens, choose  the Open in Browser button. Copy / paste the URL (ex.http://speccy.piriform.com/results/xxxxxxxxxxxxxxxxxxxxxxx)
into your next post.

I would like to see the details of your existing machine before addressing your next question about hardware upgrades
or other recommendations.

 

Thanx






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