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HP TouchSmart 600 screen not responding to touch


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#1 bolwell

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Posted 05 September 2014 - 04:03 AM

HP TouchSmart 600-1170a all in one desktop PC responds to touch in TouchSmart mode but stopped responding in ordinary mode about last February.

Windows 7 Home Premium Service Pack 1 with all updates, 64bit

File of System Information attached.

Pegatron Motherboard E66 Chipset

Have checked Pen and Touch in Control Panel & OK. Removed all ticks, rebooted and readded ticks, no change.

Have performed all the suggestions on HP site ie clean screen, especially top left and right corners, power down and unplug everything etc. 

After second clean of corners ordinary mode worked for about a minute but can't get it to do it again.

Any suggestions, please. I imagine a clean start with a complete reinstall may solve the problem but I shudder at the thought.

Thanks for consideration.

 

 

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#2 dicke

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Posted 05 September 2014 - 08:58 PM

Hi,

What is the security software installed? Is it current? Have you run any scans?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 bolwell

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Posted 05 September 2014 - 11:17 PM

I run AVG Internet Security & Antimalwarebytes daily. Both program's are up to date.

#4 dicke

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Posted 06 September 2014 - 04:26 PM

You might try to schedule a checkdisk/repair, and check both options when doing so, so that it goes through all 5 "phases".

The other one to run a command as admin, sfc /scannow

If automated tools can fix the problem these should be able to go a long way to fixing things

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 bolwell

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Posted 12 September 2014 - 11:29 PM

Don't seem to have checkdisc repair and sfc /scannow doesn't seem to do anything when I try to run it only a flash on the screen.



#6 bolwell

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Posted 12 September 2014 - 11:31 PM

I was in administrator mode when I tried to run the above two utilities.



#7 bolwell

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Posted 13 September 2014 - 05:27 AM

Found checkdisc repair in HP utility and ran sfc /scannow in high level command. No problems found. 

 

Thanks for suggestions, Paraclete.



#8 dicke

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Posted 13 September 2014 - 08:34 PM

We may be to the point now of having to bite the bullet and do a reformat and full reinstall.

Whatever is keeping the touchscreen from being touch friendly isn't cooperating

When running as administrator at the CMD prompt and trying both chkdsk /r and scandisk /now don't resolve the problem I don't think there are any automated tools available to do the repair

If you have the insstallation disk you might try booting from it and running a startup repair on the off chance that it wil do the trick

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#9 bolwell

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Posted 13 September 2014 - 10:40 PM

Ouch! You just confirmed what I thought I might have to do. Thanks, Dick.

#10 dicke

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Posted 14 September 2014 - 02:06 PM

Sorry

 

Dick


Stay well and surf safe [stay protected]

Dick E


#11 bolwell

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Posted 21 September 2014 - 11:33 PM

Started in SAFE mode and touch screen worked. Shut down 3rd party processes and ran Tweaking.com. activated programs wanted and Touch screen now works fine.. Happy days.



#12 dicke

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Posted 22 September 2014 - 08:34 AM

:cool:

Glad to hear that all is well again

We'll be here when you need us. Til then

Stay well and surf safe


Stay well and surf safe [stay protected]

Dick E





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