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Running Slow/popups


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5 replies to this topic

#1 Marty401

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Posted 06 June 2006 - 02:32 PM

I've tried numerous virus/spyware scans, but this computer continues to give me trouble. Can anyone help? Here's my hijackthis.log. Thanks in advance.

Logfile of HijackThis v1.99.1
Scan saved at 3:28:04 PM, on 06/06/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\dlbxcoms.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.e4me.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: (no name) - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - (no file)
O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [Lpzvnfyj] C:\Program Files\Cejcrvw\Cxqpbwe.exe
O4 - HKLM\..\Run: [bO/G%)fNbC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ivcqorc.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.e4me.com
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/downl...lscbase5059.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1135662825117
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: dlbx_device - Dell - C:\WINDOWS\System32\dlbxcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe

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#2 Jag11

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Posted 07 June 2006 - 06:07 AM

Hi and welcome to BleepingComputer Posted Image

I'm Jet Ian Posted Image, and I will be handling your log to help you get it cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.

We also recommend that you Subscribe to this thread so that when I or the other experts replied, you will get an email notification. To do this: Click on Posted Image then Posted Image and make sure you set it to Immediate Email Notification.
Posted Image
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#3 Jag11

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Posted 07 June 2006 - 06:11 AM

You may want to print out these instructions or save it as a text document, and use them as a reference. If you have any questions regarding the fix, please ask us before proceeding. It is also important for you to don't miss a step and perform everything in the right order.

=====================================

I notice that you have Windows Defender running. While this is normally a wonderful tool to protect against hijackers, it can also interfere with HijackThis fixes. You can re-enable this when your computer is already clean.

Disable Windows Defender
  • Go to Tools General Settings
  • Scroll down to Real-time protection options
  • Uncheck Turn on real-time protection (recommended)
Then, in the toolbar across the top there is a little downpointing arrow next to the question mark icon.
Click on that, get a drop down list. One of the options is to exit Windows Defender.
Click on that, and there will be a pop up asking if you are sure you want to exit. Click Yes/OK.

=====================================

Show Hidden Files and Folders

Click Start My Computer Tools Folder Options. Select the View tab.
  • Check - Show hidden files and folders
  • Uncheck - Hide file extensions for known types
  • Uncheck - Hide protected operating system files
Click Yes to confirm, then OK to exit.

=====================================

Reboot into Safe Mode
  • Restart your computer.
  • Before the Windows logo appear, tap F8 repeatedly.
  • A menu should appear, select Safe Mode from the menu using your arrow keys and then hit Enter on your keyboard.
  • This will take a while than usual, so just wait.
=====================================

Uninstall Programs
  • Click Start Control Panel Add/Remove Programs
  • Find and remove the following program(s) (if present):

    ISTsvc

  • Close Add/Remove Programs window after uninstalling.
=====================================

Please open HijackThis, click Do a system scan only, and then place a checkmark beside each of these entries:

O3 - Toolbar: (no name) - {86227D9C-0EFE-4f8a-AA55-30386A3F5686} - (no file)
O4 - HKLM\..\Run: [Lpzvnfyj] C:\Program Files\Cejcrvw\Cxqpbwe.exe
O4 - HKLM\..\Run: [bO/G%)fNbC:\Program Files\ISTsvc\istsvc.exe] C:\WINDOWS\ivcqorc.exe

After placing all the checkmarks, close all windows (except HJT), and then hit Fix Checked. When it finishes, exit HJT.

=====================================

Locate and delete the following file(s), if present : C:\WINDOWS\ivcqorc.exe
Locate and delete the following folder(s), if present : C:\Program Files\Cejcrvw\
C:\Program Files\ISTsvc\

=====================================

Clear IE's Cookies and Cache
  • Close all instances of Outlook Express and Internet Explorer.
  • Go to Control Panel Internet Options General tab.
  • Click the Delete Cookies.
  • Next to it, Click the Delete Files button.
  • When prompted, place a check in: Delete all offline content, click OK.
Clear Firefox' Cookies ( in case you also have the Firefox browser )
  • Open Firefox.
  • Click Tools Options.
  • Click the Privacy tab, then the Cookies tab.
  • Click the Clear Cookies Now button.
  • Then click OK to exit.
Clean Temporary Files
  • Go to Start Run type: cleanmgr OK.
  • Choose (C:) and then click OK.
  • Make sure these are the only ones that are checked :
    • Temporary Internet Files
    • Temporary Files
    • Recycle Bin
  • Click OK to remove them.
  • Click Yes to confirm the deletion.
=====================================

Restart your computer

=====================================

Run an online scan at Panda's ActiveScan
  • Please go here and perform a full system scan. (use Internet Explorer)
  • Once you are on the Panda site click the Scan your PC button.
  • A new window will open...click the big Check Now button.
  • Enter your Country.
  • Enter your State/Province.
  • Enter your Valid Email and click send.
  • Select either Home User or Company.
  • Click the big Scan Now button.
  • If it wants to install an ActiveX component allow it.
  • It will start downloading the files it requires for the scan.
  • Click on Local Disks to start the scan.
  • Once finished, click see report, then click Save report.
NOTE: Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.

=====================================

In your next reply, please include these log(s):
  • HijackThis log (new)
  • Panda

Posted Image
Proud member of ASAP and UNITE since 2006.
Everyone wants to go to heaven, but no one wants to die.

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#4 Marty401

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Posted 07 June 2006 - 03:17 PM

Here goes, thanks!

Hijackthis.log:

Logfile of HijackThis v1.99.1
Scan saved at 4:11:59 PM, on 06/07/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINDOWS\System32\dlbxcoms.exe
C:\Program Files\Microsoft Money\System\urlmap.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.e4me.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [dlbxmon.exe] "C:\Program Files\Dell Photo AIO Printer 962\dlbxmon.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.e4me.com
O16 - DPF: Yahoo! Poker - http://download.games.yahoo.com/games/clients/y/pt3_x.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource/downl...lscbase5059.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1135662825117
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: dlbx_device - Dell - C:\WINDOWS\System32\dlbxcoms.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing)

Activescan.txt


Incident Status Location

Spyware:Cookie/Reliablestats Not disinfected C:\Documents and Settings\Valued Customer\Cookies\valued customer@stats1.reliablestats[2].txt
Spyware:Cookie/WinFixer Not disinfected C:\Documents and Settings\Valued Customer\Cookies\valued customer@winfixer[3].txt

#5 Jag11

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Posted 07 June 2006 - 09:48 PM

Good, your log looks clean now :thumbsup: Just empty your cookies again by following this :

Clear IE's Cookies and Cache

  • Close all instances of Outlook Express and Internet Explorer.
  • Go to Control Panel Internet Options General tab.
  • Click the Delete Cookies.
  • Next to it, Click the Delete Files button.
  • When prompted, place a check in: Delete all offline content, click OK.


Other than that, Your log is now clean! Posted Image If you still have any other problems/questions, just post them here.

Now that you're clean, please follow these simple steps in order to keep your computer clean and secure:

1.) Re-Hide System Files and Folders:
  • Click Start
  • Open My Computer
  • Select the Tools menu and click Folder Options
  • Select the View tab
  • Deselect the Show hidden files and folders option
  • Select the Hide protected operating system files option
  • Click Yes to confirm
  • Click OK
2.) Reset and Re-enable your System Restore

We need to do this to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs from changing those files. This is the only way to clean these files: (You will lose all previous restore points which are likely to be infected)
  • Click Start Run ( type: SYSDM.CPL ) OK
  • Click the System Restore tab.
  • Check - Turn off System Restore.
  • Click Apply.
  • Uncheck - Turn off System Restore.
  • Click OK.
You have now flushed your previous System Restore points, so we will make a new one again since your computer is already clean.
  • Go to Start All Programs Accessories System Tools, and select System Restore
  • In the System Restore prompt, select: Create a restore point
  • Click Next
  • Give a description to the new Restore Point. (Something like: Clean PC)
  • Click Create
  • Then close the window
3.) How to Prevent Re-Infection

Please take your time reading on this list, it is full of great tools and utilities to help you understand how you got infected and how to keep from getting infected again.
  • Windows Updates (a must!) - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this, open Internet Explorer, then and select Tools Windows Update, and follow the online instructions from there.
  • Spybot Search & Destroy - Uber powerful tool which can search and annhilate nasties that make it onto your system. Now with an Immunize section that will help prevent future infections.
  • AdAware - Another very powerful tool which searches and kills nasties that infect your system. AdAware and Spybot Search & Destroy compliment each other very well.
  • SpywareBlaster - Great prevention tool to keep nasties from installing on your system.
  • SpywareGuard - Works as a Spyware "Shield" to protect your computer from getting malware in the first place.
  • IE-SpyAd - puts over 5000 sites in your restricted zone so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all.
  • Firewall (a must!) - It is definitely a must have. Two good free versions are Kerio and ZoneAlarm.
  • Anti-Virus (a must!) - It is also a must have. Two good programs are Avast and AVG, they're both free.
    Note: You must only use 1 (one) AV because if you have 2 AVs, it will conflict with each other and will only make your system slow.
To find out more information about how you got infected in the first place and some great guidelines to follow to prevent future infections you can read this article by Tony Klein.
Posted Image
Proud member of ASAP and UNITE since 2006.
Everyone wants to go to heaven, but no one wants to die.

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#6 Jag11

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Posted 10 June 2006 - 03:13 AM

Since this issue appears resolved... this topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

Jet Ian
Posted Image
Proud member of ASAP and UNITE since 2006.
Everyone wants to go to heaven, but no one wants to die.

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