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Locked up system. Mother board? or simple fix?


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57 replies to this topic

#1 ctstiffler80

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Posted 04 September 2014 - 01:34 PM

Good day all,

 

So I got a HP-Envy from craigslist (specs below) only paid $200 for it. It was realitivly new and I wanted something that I could upgrade and not blow a ton of money. 

 

http://www.bestbuy.com/site/hp-envy-desktop-amd-a10-series-8gb-memory-1tb-hard-drive/3418038.p?id=1219091219075&skuId=3418038&ref=06&loc=01&ci_src=14110944&ci_sku=3418038&extensionType=pla:g&s_kwcid=PTC!pla!!!80819144719!g!!52599681919&kpid=3418038&k_clickid=7fe29277-5d84-cc88-9a38-00004c4486f4&kpid=3418038

 

I also got off craigslist a sealed NVIDIA GeForce GTX 670 for $150

 

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-670/specifications

 

Went in and replaced the graphics card and PSU and for a few months things were fine. Then the comp started getting random lock ups. Nothing specific, I couldn't replicate the issue it just happened randomly. Mouse lock up too so I knew it was hardware related. I did the basics (update drivers, reseating, air cleaning, air flow) and it started to happen less frequently. 

 

Then one day my wife was browsing the net and the computer locked up, but this time when she restarted it, we got a 6-beep post error. Typically I say "ok GPU issues, lets do the basics". But this time things went bad. The end result is as follows:

 

Computer no long does anything. You power it on and you can't even get into BIOS. There is no onboard video so I put in the old video card that came with the base computer and I still get no output at all. Fan kick on but nothing more. I disconnected everything except the RAM and video card and same result. I pulled the battery and made sure I bled the system of all power hoping to clear what ever was locking it up but I still have same result.

 

I am a cheap man lol, I don't like to replace parts unless I know 100% it's my issue. Does anyone have any ideas? I appreciate everything ahead of time.

 

Specs as off battle.net site (polled from beta spec program)

OPERATING SYSTEM:Windows 2.6.2.9200

CPU TYPE:AMD FX™-6350 Six-Core Processor

CPU SPEED:3.91 GHz

SYSTEM MEMORY:8.37 GB

VIDEO CARD MODEL:NVIDIA GeForce GTX 670

VIDEO CARD MEMORY:4.23 GB

VIDEO CARD DRIVER:nvd3dum.dll

DESKTOP RESOLUTION:1680x1050HARD

DISK SIZE:1.98 TBHARD

DISK FREE SPACE:1.6 TB (81%)



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#2 dc3

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Posted 04 September 2014 - 02:21 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 zingo156

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Posted 04 September 2014 - 02:22 PM

Make sure you have the computer unplugged from power while removing or moving any hardware...

 

Try 1 stick of ram in 1 slot at a time (remove all other ram sticks). Move it to the next slot until you have tried that stick in all slots by itself. If you still have no post, try a different stick of ram in each slot by itself. If you have issues with the stick in 1 particular slot (a no post for example) the slot may be bad. It is also possible you have a bad stick of ram instead of the slot being bad, in this case the ram stick should cause the same problem all slots.

 

If you never get a stable system with just 1 stick of ram in 1 slot (trying all sticks by themselves) try removing all non essential hardware to get into bios:

 

Disconnect pci cards, pci-e cards - except a video card unless you have onboard in which case use the onboard video and pull the video card, hard drives, dvd drives, disconnect all usb headers as well. You should only have the power supply, main board, 1 stick of ram in 1 slot, the cpu and cpu cooler connected. You can also plug in a monitor and keyboard. Now try to power on the machine. If at this point you have no post screen or video etc, unplug the computer and pull the stick of ram, power back on and listen for a post fault beep code, you will need to hook up a motherboard speaker to hear any post fault code.

 

While you have the computer apart, look for blown or bulging capacitors on the mainboard and video cards etc examples: https://www.google.com/search?q=bulging+or+blown+capacitors+motherboard&noj=1&source=lnms&tbm=isch&sa=X&ei=Iz_YU6aDLsS2yASnjoKwAQ&ved=0CAgQ_AUoAQ&biw=1031&bih=603 please report any caps you suspect may be bad, you can take a picture and post here if you are unsure.


Edited by zingo156, 04 September 2014 - 02:23 PM.

If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#4 ctstiffler80

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Posted 04 September 2014 - 11:06 PM

So I got the computer up and running THANK YOU ZINGO, however it is still locking up randomly. So here is the two bits of info you requested

 

Error Log

__________________________________

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by ctstiffler (administrator) on 04-09-2014 at 22:57:57
Running from "C:\Users\ctstiffler\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2014 10:48:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1468
 
Start Time: 01cfc8bb8acf491a
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 7e4fc2cf-34af-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:18:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: aac
 
Start Time: 01cfc8b759f179f2
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 4d6def9b-34ab-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:48:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 13e0
 
Start Time: 01cfc8b3290f2ee2
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 1c8c7480-34a7-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:34:07 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: fc8
 
Start Time: 01cfc8b1271f1945
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 1b2dea42-34a5-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:28:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.723.0, time stamp: 0x5062b290
Faulting module name: tl_filter.dll_unloaded, version: 0.0.0.0, time stamp: 0x505fc6a9
Exception code: 0xc0000094
Fault offset: 0x0000d53d
Faulting process id: 0x580
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (09/04/2014 09:06:31 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 12a4
 
Start Time: 01cfc8ad4c8d9eaa
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 400a47d7-34a1-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:58:31 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1128
 
Start Time: 01cfc8ac2e532504
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 22665c49-34a0-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:53:25 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 129c
 
Start Time: 01cfc8ab78138c89
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 6bd26427-349f-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6329234
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6329234
 
 
System errors:
=============
Error: (09/04/2014 09:28:53 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/04/2014 09:28:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:26:27 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 07:01:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:50:38 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 06:37:36 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/04/2014 06:37:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:34:05 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 06:30:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:54:28 PM on ‎9/‎3/‎2014 was unexpected.
 
Error: (09/03/2014 04:24:26 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/03/2014 04:23:16 PM) (Source: Service Control Manager) (User: )
Description: The cpuz137 service failed to start due to the following error: 
%%3
 
Error: (09/03/2014 02:36:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:24:30 PM on ‎9/‎3/‎2014 was unexpected.
 
Error: (09/03/2014 02:24:58 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
 
Microsoft Office Sessions:
=========================
Error: (09/04/2014 10:48:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573146801cfc8bb8acf491a4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe7e4fc2cf-34af-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:18:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573aac01cfc8b759f179f24294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe4d6def9b-34ab-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:48:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2057313e001cfc8b3290f2ee24294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe1c8c7480-34a7-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:34:07 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573fc801cfc8b1271f19454294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe1b2dea42-34a5-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:28:52 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe9.0.723.05062b290tl_filter.dll_unloaded0.0.0.0505fc6a9c00000940000d53d58001cfc8b1163f8c23C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exetl_filter.dll6019387d-34a4-11e4-bee5-1c3e84564f20
 
Error: (09/04/2014 09:06:31 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2057312a401cfc8ad4c8d9eaa4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe400a47d7-34a1-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:58:31 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573112801cfc8ac2e5325044294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe22665c49-34a0-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:53:25 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573129c01cfc8ab78138c894294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe6bd26427-349f-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6329234
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 6329234
 
 
 
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7-Zip 9.20 (HKLM-x32\...\7-Zip) (Version:  - )
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Alan Wake (HKLM-x32\...\Steam App 108710) (Version:  - Remedy Entertainment)
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AMD APP SDK Runtime (Version: 10.0.938.2 - Advanced Micro Devices Inc.) Hidden
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Apple Application Support (HKLM-x32\...\{D9DAD0FF-495A-472B-9F10-BAE430A26682}) (Version: 3.0.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{787136D2-F0F8-4625-AA3F-72D7795AC842}) (Version: 7.1.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bastion (HKLM-x32\...\Steam App 107100) (Version:  - Supergiant Games)
Batman™: Arkham Origins (HKLM-x32\...\Steam App 209000) (Version:  - WB Games Montreal)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
Battlefield 4™ (HKLM-x32\...\{ABADE36E-EC37-413B-8179-B432AD3FACE7}) (Version: 1.3.2.3825 - Electronic Arts)
Battlelog Web Plugins (HKLM-x32\...\Battlelog Web Plugins) (Version: 2.4.0 - EA Digital Illusions CE AB)
BioShock Infinite (HKLM-x32\...\Steam App 8870) (Version:  - Irrational Games)
BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.32128 - BitTorrent Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Canon MP Navigator EX 5.0 (HKLM-x32\...\MP Navigator EX 5.0) (Version:  - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2012.1114.401.6988 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2012.1114.401.6988 - Advanced Micro Devices, Inc.) Hidden
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Catalyst Control Center Profiles Desktop (x32 Version: 2012.1114.401.6988 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Danish (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Greek (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Italian (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
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CCC Help Turkish (x32 Version: 2012.1114.0400.6988 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2012.1114.401.6988 - Advanced Micro Devices, Inc.) Hidden
CloneDVD 7 Ultimate 7.0.0.8 (HKLM-x32\...\CloneDVD 7 Ultimate_is1) (Version:  - Copyright © 2003-2013 CloneDVD Studio.)
CPUID HWMonitor 1.25 (HKLM\...\CPUID HWMonitor_is1) (Version:  - )
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2.5630 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.2.5630 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.2.2114 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.2.2114 - CyberLink Corp.) Hidden
CyberLink PhotoDirector (HKLM-x32\...\InstallShield_{4862344A-A39C-4897-ACD4-A1BED5163C5A}) (Version: 2.0.2.3317 - CyberLink Corp.)
CyberLink PhotoDirector (x32 Version: 2.0.2.3317 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.2.2126 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.2.2126 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (HKLM-x32\...\InstallShield_{B0B4F6D2-F2AE-451A-9496-6F2F6A897B32}) (Version: 10.0.2.2126 - CyberLink Corp.)
CyberLink PowerDirector 10 (x32 Version: 10.0.2.2126 - CyberLink Corp.) Hidden
CyberLink PowerDVD (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.7.4605 - CyberLink Corp.)
CyberLink PowerDVD (x32 Version: 10.0.7.4605 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dark Souls: Prepare to Die Edition (HKLM-x32\...\Steam App 211420) (Version:  - FromSoftware)
Data Lifeguard Diagnostic for Windows (HKLM-x32\...\{E40CE517-0D42-4198-96B4-C8232B257EB5}) (Version: 1.13 - Western Digital Corporation)
Data Lifeguard Diagnostic for Windows 1.25 (HKLM-x32\...\{519C4DB6-B53B-4F5C-8297-89B2BE949FA5}_is1) (Version:  - Western Digital Corporation)
Dell Display Manager (HKLM-x32\...\{AC50C05D-9D57-40F5-B2EF-AC402F14312B}_is1) (Version:  - EnTech Taiwan)
Diablo III (HKLM-x32\...\Diablo III) (Version:  - Blizzard Entertainment)
Dogecoin (HKCU\...\Dogecoin) (Version: 1.5.2.0 - Dogecoin)
Dungeonland (HKLM-x32\...\Steam App 218130) (Version:  - Critical Studio)
ESN Sonar (HKLM-x32\...\ESN Sonar-0.70.4) (Version: 0.70.4 - ESN Social Software AB)
EVEREST Home Edition v2.20 (HKLM-x32\...\EVEREST Home Edition_is1) (Version: 2.20 - Lavalys Inc)
FINAL FANTASY VIII (HKLM-x32\...\Steam App 39150) (Version:  - SQUARE ENIX)
Firefall (HKLM-x32\...\Steam App 227700) (Version:  - Red 5 Studios)
Futuremark SystemInfo (HKLM-x32\...\{4115C9AA-35E0-45D8-9363-47635B8750C7}) (Version: 4.29.438.0 - Futuremark)
GameStop App (HKLM-x32\...\GameStop App) (Version: 4.00 - GameStop)
GameStop App (x32 Version: 4.00 - GameStop) Hidden
Goat Simulator (HKLM-x32\...\Steam App 265930) (Version:  - Coffee Stain Studios)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 37.0.2062.103 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Guardians of Middle-earth (HKLM-x32\...\Steam App 111900) (Version:  - Zombie Studios)
Hearthstone (HKLM-x32\...\Hearthstone) (Version:  - Blizzard Entertainment)
Hewlett-Packard ACLM.NET v1.2.1.1 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Connected Music (Meridian - installer) (HKLM-x32\...\StartHPConnectedMusic) (Version: v1.0 - Meridian Audio Ltd)
HP Connected Remote (HKLM-x32\...\{F243A34B-AB7F-4065-B770-B85B767C247C}) (Version: 1.0.1218 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.3.0 - WildTangent)
HP MyRoom (HKLM-x32\...\{9C35EDE5-4B0F-45E7-A438-314BA889948E}) (Version: 9.0.0.0 - Hewlett-Packard Company)
HP Postscript Converter (Version: 3.1.3591 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{C2E428EB-116E-41C0-9E84-B22DE9CCA42F}) (Version: 1.1.6232.4245 - Hewlett-Packard)
HP Support Assistant (HKLM-x32\...\{EE202411-2C26-49E8-9784-1BC1DBF7DE96}) (Version: 7.0.39.15 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{B2B7B1C8-7C8B-476C-BE2C-049731C55992}) (Version: 12.00.0000 - Hewlett-Packard)
HP Support Solutions Framework (HKLM-x32\...\{348A1F5B-07B3-4436-9A47-FFE44EFE856E}) (Version: 11.51.0004 - Hewlett-Packard Company)
HydraVision (x32 Version: 4.2.236.0 - Advanced Micro Devices, Inc.) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6486.0 - IDT)
ImgBurn (HKLM-x32\...\ImgBurn) (Version: 2.5.8.0 - LIGHTNING UK!)
IObit Uninstaller (HKLM-x32\...\IObitUninstall) (Version: 3.3.8.2663 - IObit)
iTunes (HKLM\...\{1CF5754A-545B-4360-BFDE-2847BC728DFC}) (Version: 11.2.0.115 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Just Cause 2 (HKLM-x32\...\Steam App 8190) (Version:  - Avalanche)
League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
League of Legends (x32 Version: 3.0.0 - Riot Games) Hidden
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
LEGO MARVEL Super Heroes (HKLM-x32\...\Steam App 249130) (Version:  - Traveller's Tales)
LOLReplay (HKLM-x32\...\LOLReplay) (Version: 0.8.7 - www.leaguereplays.com)
Magic Workstation 0.94f (HKLM-x32\...\Magic Workstation_is1) (Version:  - Magic Technology)
Malwarebytes Anti-Malware version 2.0.1.1004 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.1.1004 - Malwarebytes Corporation)
Mediatek Bluetooth Stack (HKLM-x32\...\{B39E1237-AB91-4DAE-BB8A-F7EF19C7BA2A}) (Version: 11.0.743.0 - Mediatek)
METPRO (HKLM-x32\...\{40BE49C9-1BA1-42A3-9E9B-641545962259}) (Version: 1.00.0000 - NSWC Corona Division)
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{42AA4CA8-DCD8-4308-BCAB-0B6D75856A9D}) (Version: 3.5.95.0 - Microsoft Corporation)
Microsoft Games for Windows Marketplace (HKLM-x32\...\{67F42018-F647-4D3C-BE62-F8CB4FE2FCD5}) (Version: 3.5.67.0 - Microsoft Corporation)
Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 15.0.4641.1003 - Microsoft Corporation)
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.3.1171.0714 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft XNA Framework Redistributable 3.1 (HKLM-x32\...\{19BFDA5D-1FE2-4F25-97F9-1A79DD04EE20}) (Version: 3.1.10527.0 - Microsoft Corporation)
Microsoft XNA Framework Redistributable 4.0 Refresh (HKLM-x32\...\{D69C8EDE-BBC5-436B-8E0E-C5A6D311CF4F}) (Version: 4.0.30901.0 - Microsoft Corporation)
Movie Maker (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
MSI Afterburner 2.3.1 (HKLM-x32\...\Afterburner) (Version: 2.3.1 - MSI Co., LTD)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1108.0727 - Microsoft) Hidden
MTG Card Images for Magic Workstation (HKLM-x32\...\MTG Card Images for Magic Workstation_is1) (Version:  - )
MTG GamePack for Magic Workstation (HKLM-x32\...\MTG GamePack for Magic Workstation_is1) (Version:  - Magic Technology)
Nexus Mod Manager (HKLM\...\6af12c54-643b-4752-87d0-8335503010de_is1) (Version: 0.49.6 - Black Tree Gaming)
NovaBench 3.0.4 (HKLM-x32\...\{88603FC0-6B3C-442D-981E-E3D49F083548}_is1) (Version:  - Novawave Inc.)
NVIDIA 3D Vision Controller Driver 340.50 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.NVIRUSB) (Version: 340.50 - NVIDIA Corporation)
NVIDIA 3D Vision Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 340.52 - NVIDIA Corporation)
NVIDIA Control Panel 340.52 (Version: 340.52 - NVIDIA Corporation) Hidden
NVIDIA GeForce Experience 2.1.1.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.1.1 - NVIDIA Corporation)
NVIDIA Graphics Driver 340.52 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 340.52 - NVIDIA Corporation)
NVIDIA HD Audio Driver 1.3.30.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.30.1 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.160.1244 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Miracast Virtual Audio 340.43 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Miracast.VirtualAudio) (Version: 340.43 - NVIDIA Corporation)
NVIDIA Network Service (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.13.1220 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.13.1220 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.13.1220 - NVIDIA Corporation)
NVIDIA ShadowPlay 15.3.36 (Version: 15.3.36 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA Update 15.3.36 (Version: 15.3.36 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 15.3.36 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.23 (Version: 1.2.23 - NVIDIA Corporation) Hidden
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4641.1003 - Microsoft Corporation) Hidden
One Finger Death Punch (HKLM-x32\...\Steam App 264200) (Version:  - Silver Dollar Games)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
OpenOffice 4.0.1 (HKLM-x32\...\{47F460DA-D1BE-4D85-8DF2-AA1F31D3445F}) (Version: 4.01.9714 - Apache Software Foundation)
Origin (HKLM-x32\...\Origin) (Version: 9.4.1.116 - Electronic Arts, Inc.)
PAYDAY 2 (HKLM-x32\...\Steam App 218620) (Version:  - OVERKILL - a Starbreeze Studio.)
PCMark 8 Demo (HKLM-x32\...\Steam App 236910) (Version:  - Futuremark)
PdaNet+ for Android 4.15 (HKLM-x32\...\PdaNet_is1) (Version:  - June Fabrics Technology Inc)
Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Photo Gallery (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
PunkBuster Services (HKLM-x32\...\PunkBusterSvc) (Version: 0.993 - Even Balance, Inc.)
RAIDXpert (HKLM-x32\...\InstallShield_{8A4A80C2-87B1-44FB-BC24-9168930EB150}) (Version: 3.3.1540.28 - AMD)
RAIDXpert (x32 Version: 3.3.1540.28 - AMD) Hidden
Ralink Bluetooth Stack64 (HKLM\...\{95DF815D-BE2D-9118-F549-39794C5869CF}) (Version: 9.0.725.0 - Ralink Corporation)
Ralink RT3290 802.11bgn Wi-Fi Adapter (HKLM-x32\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309AF}) (Version: 5.0.5.0 - Ralink)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 8.2.612.2012 - Realtek)
Recovery Manager (x32 Version: 5.5.0.5826 - CyberLink Corp.) Hidden
Rogue Legacy (HKLM-x32\...\Steam App 241600) (Version:  - Cellar Door Games)
Saints Row IV (HKLM-x32\...\Steam App 206420) (Version:  - Deep Silver Volition)
SHIELD Streaming (Version: 3.1.100 - NVIDIA Corporation) Hidden
Sid Meier's Civilization V (HKLM-x32\...\Steam App 8930) (Version:  - 2K Games, Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Spotify (HKCU\...\Spotify) (Version: 0.9.12.10.g89b2a4fc - Spotify AB)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
STOPzilla (HKLM-x32\...\{4BA050E4-0C17-491C-B1D8-432B50262F64}) (Version: 6.1.80.54 - iS3 Inc.)
Super Street Fighter IV: Arcade Edition (HKLM-x32\...\Steam App 45760) (Version:  - Capcom)
System Requirements Lab Detection (HKLM-x32\...\{A407FC22-36BF-4C82-A516-59D94BC505A9}) (Version: 1.0.5.0 - Husdawg, LLC)
TeamViewer 9 (HKLM-x32\...\TeamViewer 9) (Version: 9.0.31064 - TeamViewer)
TechPowerUp GPU-Z (HKLM-x32\...\TechPowerUp GPU-Z) (Version:  - )
The Elder Scrolls V: Skyrim (HKLM-x32\...\Steam App 72850) (Version:  - Bethesda Game Studios)
The Mighty Quest For Epic Loot (HKLM-x32\...\Steam App 239220) (Version:  - Ubisoft Montreal)
TI xHCI Filter Driver 1.0.0.4 (HKLM-x32\...\TI xHCI Filter Driver) (Version: 1.0.0.4 - Texas Instruments Inc.)
Titanfall Season Pass (HKLM-x32\...\Titanfall Season Pass) (Version:  - GameStop)
Titanfall™ (HKLM-x32\...\{347EE0C3-0690-48F6-A231-53853C2A80D6}) (Version: 1.0.4.15 - Electronic Arts)
Tom Clancy's Ghost Recon Phantoms - NA (HKLM-x32\...\Steam App 243870) (Version:  - Ubisoft Singapore)
Transistor (HKLM-x32\...\Steam App 237930) (Version:  - Supergiant Games)
WD Drive Manager (x64) (HKLM\...\{D2CBDAE4-0D71-4A61-A565-CA8A26026C6C}) (Version: 2.115 - Western Digital)
WildStar (HKLM-x32\...\WildStar) (Version:  - NCSOFT)
Windows Live Communications Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3503.0728 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3503.0728 - Microsoft Corporation) Hidden
World of Warcraft (HKLM-x32\...\World of Warcraft) (Version:  - Blizzard Entertainment)
XBMC (HKCU\...\XBMC) (Version:  - Team XBMC)
Xiph.Org Open Codecs 0.85.17777 (HKLM-x32\...\Open Codecs) (Version: 0.85.17777 - Xiph.Org)
Yahoo! Software Update (HKLM-x32\...\Yahoo! Software Update) (Version:  - )
 
========================= Memory info: ===================================
 
Percentage of memory in use: 21%
Total physical RAM: 7983.25 MB
Available physical RAM: 6249.57 MB
Total Pagefile: 8383.25 MB
Available Pagefile: 6432.93 MB
Total Virtual: 4095.88 MB
Available Virtual: 3962.78 MB
 
========================= Partitions: =====================================
 
1 Drive c: (Windows 8) (Fixed) (Total:1842.08 GB) (Free:1411.36 GB) NTFS
2 Drive d: (HP Recovery) (Fixed) (Total:18.75 GB) (Free:2.3 GB) NTFS
3 Drive e: (Backup) (Fixed) (Total:698.64 GB) (Free:698.41 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HPENVY8
 
Administrator            ctstiffler               Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 
 
Specs
 


#5 ctstiffler80

ctstiffler80
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  • Local time:05:09 PM

Posted 04 September 2014 - 11:44 PM

So I jsut got the system to lock up. and i restarted and went right to the program and here are the last 10 errors

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by ctstiffler (administrator) on 04-09-2014 at 23:42:13
Running from "C:\Users\ctstiffler\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (09/04/2014 11:18:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 39c
 
Start Time: 01cfc8bfbbb20e73
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: af32835a-34b3-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:48:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1468
 
Start Time: 01cfc8bb8acf491a
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 7e4fc2cf-34af-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:18:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: aac
 
Start Time: 01cfc8b759f179f2
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 4d6def9b-34ab-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:48:28 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 13e0
 
Start Time: 01cfc8b3290f2ee2
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 1c8c7480-34a7-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:34:07 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: fc8
 
Start Time: 01cfc8b1271f1945
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 1b2dea42-34a5-11e4-bee5-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:28:52 PM) (Source: Application Error) (User: )
Description: Faulting application name: BlueSoleilCS.exe, version: 9.0.723.0, time stamp: 0x5062b290
Faulting module name: tl_filter.dll_unloaded, version: 0.0.0.0, time stamp: 0x505fc6a9
Exception code: 0xc0000094
Fault offset: 0x0000d53d
Faulting process id: 0x580
Faulting application start time: 0xBlueSoleilCS.exe0
Faulting application path: BlueSoleilCS.exe1
Faulting module path: BlueSoleilCS.exe2
Report Id: BlueSoleilCS.exe3
Faulting package full name: BlueSoleilCS.exe4
Faulting package-relative application ID: BlueSoleilCS.exe5
 
Error: (09/04/2014 09:06:31 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 12a4
 
Start Time: 01cfc8ad4c8d9eaa
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 400a47d7-34a1-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:58:31 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 1128
 
Start Time: 01cfc8ac2e532504
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 22665c49-34a0-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:53:25 PM) (Source: Application Hang) (User: )
Description: The program LiveComm.exe version 17.5.9600.20573 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 
Process ID: 129c
 
Start Time: 01cfc8ab78138c89
 
Termination Time: 4294967295
 
Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe
 
Report Id: 6bd26427-349f-11e4-bee4-1c3e84564f20
 
Faulting package full name: microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe
 
Faulting package-relative application ID: ppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6329234
 
 
System errors:
=============
Error: (09/04/2014 11:40:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:28:25 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 09:28:53 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/04/2014 09:28:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:26:27 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 07:01:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:50:38 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 06:37:36 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/04/2014 06:37:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:34:05 PM on ‎9/‎4/‎2014 was unexpected.
 
Error: (09/04/2014 06:30:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:54:28 PM on ‎9/‎3/‎2014 was unexpected.
 
Error: (09/03/2014 04:24:26 PM) (Source: Service Control Manager) (User: )
Description: The BlueSoleilCS service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (09/03/2014 04:23:16 PM) (Source: Service Control Manager) (User: )
Description: The cpuz137 service failed to start due to the following error: 
%%3
 
Error: (09/03/2014 02:36:19 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:24:30 PM on ‎9/‎3/‎2014 was unexpected.
 
 
Microsoft Office Sessions:
=========================
Error: (09/04/2014 11:18:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2057339c01cfc8bfbbb20e734294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exeaf32835a-34b3-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:48:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573146801cfc8bb8acf491a4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe7e4fc2cf-34af-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 10:18:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573aac01cfc8b759f179f24294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe4d6def9b-34ab-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:48:28 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2057313e001cfc8b3290f2ee24294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe1c8c7480-34a7-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:34:07 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573fc801cfc8b1271f19454294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe1b2dea42-34a5-11e4-bee5-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 09:28:52 PM) (Source: Application Error)(User: )
Description: BlueSoleilCS.exe9.0.723.05062b290tl_filter.dll_unloaded0.0.0.0505fc6a9c00000940000d53d58001cfc8b1163f8c23C:\Program Files (x86)\Ralink Corporation\Ralink Bluetooth Stack\BlueSoleilCS.exetl_filter.dll6019387d-34a4-11e4-bee5-1c3e84564f20
 
Error: (09/04/2014 09:06:31 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.2057312a401cfc8ad4c8d9eaa4294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe400a47d7-34a1-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:58:31 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573112801cfc8ac2e5325044294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe22665c49-34a0-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:53:25 PM) (Source: Application Hang)(User: )
Description: LiveComm.exe17.5.9600.20573129c01cfc8ab78138c894294967295C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbwe\LiveComm.exe6bd26427-349f-11e4-bee4-1c3e84564f20microsoft.windowscommunicationsapps_17.5.9600.20573_x64__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1
 
Error: (09/04/2014 08:48:01 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 6329234
 
 
**** End of log ****


#6 zingo156

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Posted 05 September 2014 - 07:27 AM

I did not see anything obviously bad in speccy. What did you have to do to get the computer to come back on? I believe this may be a hardware level issue.


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#7 zingo156

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Posted 05 September 2014 - 07:36 AM

What power supply do you have and what is the output (wattage)?


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#8 ctstiffler80

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Posted 05 September 2014 - 08:01 AM

Well the 4-pin from the PSU to the mobo somehow didn't have a good connection on the board itself so I soldered it. But I am still getting hang ups. No mouse movement, no keyboard response. The PSU is a 

Dynex™ - 520W ATX CPU Power Supply

#9 ctstiffler80

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Posted 05 September 2014 - 08:04 AM

To be honest, given the specs on the computer, since I paid around $500 total for it (after replacing the PSU and video card) I am not all that upset if I have to drop a couple hundred into it. the computer is a BEAST for that price.



#10 zingo156

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Posted 05 September 2014 - 08:30 AM

 

Well the 4-pin from the PSU to the mobo somehow didn't have a good connection on the board itself so I soldered it. But I am still getting hang ups. No mouse movement, no keyboard response. The PSU is a 

Dynex™ - 520W ATX CPU Power Supply

 

I have not used that brand before but I wouldn't think there would be a bad connection, possibly a problem with the psu or the mainboard? The first thing I would try in my shop would be a different power supply (one that I knew was good).

 

Is there anything specific you are doing when it locks up or is it completely random? Does it lock more during gaming? Does it lock while doing non hardware intensive operations such as web browsing?


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#11 ctstiffler80

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Posted 05 September 2014 - 08:32 AM

It happens randomly. I will admit though that it happens MAINLY when i'm playing WoW, Hearthstone or LoL. But I have had times where it locks up on just simple chrome use. For example. I was playing a game via teamviewer and I lost the connection and my wife told me that the computer locked up. Hearthstone is NOT graphics intensive. 



#12 zingo156

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Posted 05 September 2014 - 09:17 AM

It might be worth running something like HWmonitor to watch your temperatures: http://www.cpuid.com/softwares/hwmonitor.html 1.25 setup


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#13 ctstiffler80

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Posted 05 September 2014 - 09:19 AM

I do, and the temps stay fine. Yeah they get a bit hot but i pulled off the side wall and i have extra air flow running thru it. I don't see this as being a temp issue but i could be wrong.



#14 zingo156

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Posted 05 September 2014 - 09:22 AM

If nothing changes with the side off and extra air, I would tend to agree. My best guess at the moment is a faulty psu, or rather that would be the first thing I would try swapping. It could be anything.

 

It would be worth running memtest86 to test the ram: http://www.memtest.org/#downiso

 

Just download one of the versions and burn to a disc or flash drive, then boot to the disc and let it run for 3 passes which will take 2-3 hours. If you have any errors in red post them here along with all of the information in the red line.

 

** Memtest86+ V5.01 (27/09/2013)**


Edited by zingo156, 05 September 2014 - 09:23 AM.

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#15 ctstiffler80

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Posted 05 September 2014 - 09:33 AM

I have to honest with you. I am not 100% sure what temp my GPU should be running at. And if it was the GPU would an overheat cause a FULL system lock, keyboard mouse and all? or wouldn't it just cause some kind of error screan or video snafu






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