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Norton and FSS.exe


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6 replies to this topic

#1 Nici

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Posted 04 September 2014 - 01:19 PM

Ran a check on Norton power eraser. Results came back as FSS unknown, but, understandable. Used FSS and got this log:

 

Anything Damaging?

 

Just in the case it may mean anything, I am also plagued with Bing hijacking my browsers and search boxes. I manually removed Bing from the add/remove, add-ons and shortcuts. It still appears from nowhere and disappears again.

 

Attached Files

  • Attached File  FSS.txt   2.9KB   3 downloads


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#2 dicke

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Posted 05 September 2014 - 08:39 PM

Hi,

The hijacking sounds like you have picked up an infection of some type. Norton may not find it as it is not a virus. If you have an on demand scanner installed you might run a scan with that. If you need help with removing the infection let us know and we'll get this thread moved into the correct forum.

As an aside I don't think running the Norton Power Eraser without a really good reason is a good idea. It is a powerful tool that can do some damage if you aren't careful. It also has a restore feature so you can undo any damage done.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 Nici

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Posted 06 September 2014 - 12:14 PM

Thanks Paraclete. I would appreciate that. In the mean time what is a On demand scanner?

#4 dicke

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Posted 06 September 2014 - 04:19 PM

Take a look at the free version of MalwarebytesAnti malware or the free version of Superanti Spyware keeping one or both on your desktop installed and current will give you the option to run a second opinion scan any time you feel the need. [I get that feeling about once a week]

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 Chris Cosgrove

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Posted 07 September 2014 - 05:48 PM

An 'On-demand' scanner is one that you run when you feel like it as opposed to one running constantly in the background. Both Malwarebytes (free) and Super AntiSpyware (free) are on-demand scanners.

 

As I understand it, the version of Win Defender supplied with Win 8 and 8.1 is not an 'on-demand' scanner, it is supposed to run automatically and act as your anti-virus software.

 

If you click 'Start' then RIGHT click on 'Computer' you will see an option 'Manage'. Click on this and select 'Services' in the box that appears. Here you can change the start up setting to 'Automatic' for bot Defender and Updates.

 

Chris Cosgrove



#6 Nici

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Posted 09 September 2014 - 08:03 PM

Thanks. Was able to run SuperAntiSpyware with an encrypted drive and cleaned a few things up, but now, it seems I've got bigger problems. switching to the forum for viruses.

Thanks again.



#7 Queen-Evie

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Posted 10 September 2014 - 09:47 AM

You have a more recent topic (which was moved from Windows 8 to Am I Infected) here http://www.bleepingcomputer.com/forums/t/547551/virus-or-hacked/

To avoid confusion, this topic is closed.




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