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Rootkit.ZeroAccess


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#1 CoastalData

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Posted 04 September 2014 - 12:24 PM

Hello, a friend brought me his computer to look at. He apparently already found his way to combofix, ran it, and it said he had Rootkit.Zeroaccess. He says that immediately after running it, internet access was restored to the computer, but after running windows updates, it was back to no network access, and running combofix again said tdx.sys was missing. He also said that the Windows Malicious software removal tool delivered via Update found 1 item, and claimed to remove it.

 

The computer is a little Eee mini-laptop running Win 7 starter edition. I've looked it over, and found it to be clean of obvious problems, but the only way currently to get files on the machine is via USB CDROM.

 

How should I proceed?

 

Edit: I've generated a log file for this computer, but am having a hard time getting it off  of the pc... Not only will it not connect to network/internet, but it also will not allow USB thumbdrive. It reads from the USB CDROM, and I'd try an RW disc in there, but I don't have one handy... I have a USB hdd, but I don't want to risk it getting infected. Ideas?


Edited by CoastalData, 04 September 2014 - 12:33 PM.


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#2 CoastalData

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Posted 08 September 2014 - 05:13 PM

Okay, cool, CDRW did the trick! I don't see how to attach attach.txt, though...

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 11.0.9600.17207
Run by Owner at 16:38:23 on 2014-09-08
Microsoft Windows 7 Starter   6.1.7601.1.1252.1.1033.18.1015.362 [GMT -4:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynAsusAcpi.exe
C:\Windows\System32\AsusService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Boingo\Boingo Wi-Fi\Boingo Wi-Fi.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ASUS\Eee Docking\Eee Docking.exe
C:\Program Files\EeePC\HotkeyService\HotkeyService.exe
C:\Program Files\EeePC\SHE\SuperHybridEngine.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\EeePC\HotkeyService\HotKeyMon.exe
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TeamViewer\Version8\TeamViewer.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\TeamViewer\Version8\tv_w32.exe
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\System32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: <No Name>:  - LocalServer32 - <no file>
uRun: [Eee Docking] c:\program files\asus\eee docking\Eee Docking.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [SynTPEnh] "c:\program files\synaptics\syntp\SynTPEnh.exe"
mRun: [SynAsusAcpi] "c:\program files\synaptics\syntp\SynAsusAcpi.exe"
mRun: [SuperHybridEngine] "AsusSender.exe" c:\program files\eeepc\she\SuperHybridEngine.exe
mRun: [HotkeyService] "AsusSender.exe" c:\program files\eeepc\hotkeyservice\HotkeyService.exe
mRun: [RtHDVCpl] "c:\program files\realtek\audio\hda\RtHDVCpl.exe"
mRun: [Boingo Wi-Fi] "c:\program files\boingo\boingo wi-fi\Boingo.lnk"
mRun: [AppleSyncNotifier] "c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hotkey~1.lnk - c:\program files\eeepc\hotkeyservice\HotKeyMon.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
TCP: NameServer = 192.168.55.1 192.168.55.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A} : DHCPNameServer = 192.168.55.1 192.168.55.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2375942554231323 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2456C6B696E6F574B2D494D4F4F575962756C6563737F5545393434464 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2656C6B696E6E2830316 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\330313 : DHCPNameServer = 192.168.1.2 192.168.1.2
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\34F62716C62456163686F53554 : DHCPNameServer = 10.59.1.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\94D29353027556C636F6D656023456E6475627 : DHCPNameServer = 67.142.163.10 67.142.163.11 64.132.163.2
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E60EC2AD-CD3B-4135-AF6F-A00CF489E444} : DHCPNameServer = 192.168.99.254 192.168.1.4 192.168.99.254
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\37.0.2062.103\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R2 AsusService;Asus Launcher Service;c:\windows\system32\AsusService.exe [2009-8-20 219136]
R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2014-9-3 5095264]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-8-14 51712]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-11-23 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-9-4 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-26 52224]
.
=============== Created Last 30 ================
.
2014-09-04 16:04:15 -------- d-----w- C:\$RECYCLE.BIN
2014-09-04 16:02:34 -------- d-----w- c:\users\owner\appdata\local\temp
2014-09-04 14:22:03 -------- d-----w- c:\windows\Migration
2014-09-04 07:54:16 -------- d-s---w- c:\windows\system32\CompatTel
2014-09-04 07:05:03 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-09-03 23:22:33 -------- d-----w- c:\windows\system32\MRT
2014-09-03 20:59:01 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2014-09-03 20:59:01 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2014-09-03 20:59:01 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2014-09-03 20:59:01 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2014-09-03 20:59:00 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2014-09-03 20:59:00 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2014-09-03 20:58:59 613888 ----a-w- c:\windows\system32\WUDFx.dll
2014-09-03 20:56:38 99480 ----a-w- c:\windows\system32\infocardapi.dll
2014-09-03 20:56:35 8856 ----a-w- c:\windows\system32\icardres.dll
2014-09-03 20:56:26 619672 ----a-w- c:\windows\system32\icardagt.exe
2014-09-03 20:56:21 35480 ----a-w- c:\windows\system32\TsWpfWrp.exe
2014-09-03 20:54:39 5120 ----a-w- c:\windows\system32\wmi.dll
2014-09-03 20:54:39 19824 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2014-09-03 20:14:34 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2014-09-03 20:14:33 164864 ----a-w- c:\program files\windows media player\wmplayer.exe
2014-09-03 19:32:49 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll
2014-09-03 19:32:49 193536 ----a-w- c:\windows\system32\dhcpcore6.dll
2014-09-03 19:31:45 412160 ----a-w- c:\windows\system32\aepdu.dll
2014-09-03 19:31:45 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-09-03 19:29:52 240576 ----a-w- c:\windows\system32\drivers\netio.sys
2014-09-03 19:29:52 187840 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2014-09-03 19:29:52 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2014-09-03 19:29:46 3217408 ----a-w- c:\windows\system32\mstscax.dll
2014-09-03 19:29:45 36864 ----a-w- c:\windows\system32\tsgqec.dll
2014-09-03 19:29:45 131584 ----a-w- c:\windows\system32\aaclient.dll
2014-09-03 19:29:00 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2014-09-03 19:27:56 2048 ----a-w- c:\windows\system32\tzres.dll
2014-09-03 19:26:50 301568 ----a-w- c:\windows\system32\msieftp.dll
2014-09-03 19:25:52 163840 ----a-w- c:\windows\system32\scrrun.dll
2014-09-03 19:24:54 769024 ----a-w- c:\windows\system32\localspl.dll
2014-09-03 19:24:48 2048 ----a-w- c:\windows\system32\msxml6r.dll
2014-09-03 19:24:48 2048 ----a-w- c:\windows\system32\msxml3r.dll
2014-09-03 19:24:48 1389056 ----a-w- c:\windows\system32\msxml6.dll
2014-09-03 19:24:48 1237504 ----a-w- c:\windows\system32\msxml3.dll
2014-09-03 19:24:45 231424 ----a-w- c:\windows\system32\mswsock.dll
2014-09-03 19:24:44 133056 ----a-w- c:\windows\system32\drivers\ataport.sys
2014-09-03 19:24:42 381440 ----a-w- c:\windows\system32\wer.dll
2014-09-03 19:21:51 43520 ----a-w- c:\windows\system32\drivers\usbehci.sys
2014-09-03 19:21:50 76288 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2014-09-03 19:21:50 6016 ----a-w- c:\windows\system32\drivers\usbd.sys
2014-09-03 19:21:50 284672 ----a-w- c:\windows\system32\drivers\usbport.sys
2014-09-03 19:21:50 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2014-09-03 19:21:50 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2014-09-03 19:21:50 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2014-09-03 18:53:39 47104 ----a-w- c:\windows\system32\appinfo.dll
2014-09-03 17:58:37 2425856 ----a-w- c:\windows\system32\wucltux.dll
2014-09-03 17:58:26 92672 ----a-w- c:\windows\system32\wudriver.dll
2014-09-03 17:58:16 33792 ----a-w- c:\windows\system32\wuapp.exe
2014-09-03 17:58:16 179656 ----a-w- c:\windows\system32\wuwebv.dll
2014-09-03 17:48:24 -------- d-----w- c:\program files\TeamViewer
2014-09-03 17:44:31 -------- d-----w- c:\users\owner\appdata\roaming\TeamViewer
2014-09-03 17:43:04 -------- d-----w- c:\users\owner\appdata\local\Google
2014-09-03 06:18:00 98816 ----a-w- c:\windows\sed.exe
2014-09-03 06:18:00 256000 ----a-w- c:\windows\PEV.exe
2014-09-03 06:18:00 208896 ----a-w- c:\windows\MBR.exe
.
==================== Find3M  ====================
.
2014-09-04 07:05:03 906240 ----a-w- c:\windows\system32\FntCache.dll
2014-09-03 17:29:16 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-09-03 17:29:16 699056 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-08-23 01:46:55 305152 ----a-w- c:\windows\system32\gdi32.dll
2014-08-23 00:42:53 2352640 ----a-w- c:\windows\system32\win32k.sys
2014-07-14 01:42:02 654336 ----a-w- c:\windows\system32\rpcrt4.dll
2014-06-18 01:51:32 646144 ----a-w- c:\windows\system32\osk.exe
2014-06-16 01:44:49 730048 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2014-06-16 01:44:49 219072 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2014-06-16 01:40:20 107520 ----a-w- c:\windows\system32\cdd.dll
.
============= FINISH: 16:39:47.45 ===============


#3 HelpBot

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Posted 09 September 2014 - 12:25 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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#4 Elise

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Posted 11 September 2014 - 02:15 AM

Hi, if you still need help with this issue, please post the requested logs.

Also run the following tool.
Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

regards, Elise


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#5 CoastalData

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Posted 11 September 2014 - 10:52 AM

Here's the DDS log, but I still can't find a way to attach attach.txt...
 
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 11.0.9600.17207
Run by Owner at 9:48:54 on 2014-09-11
Microsoft Windows 7 Starter   6.1.7601.1.1252.1.1033.18.1015.293 [GMT -4:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\System32\spoolsv.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Synaptics\SynTP\SynAsusAcpi.exe
C:\Windows\System32\AsusService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Boingo\Boingo Wi-Fi\Boingo Wi-Fi.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ASUS\Eee Docking\Eee Docking.exe
C:\Program Files\EeePC\HotkeyService\HotkeyService.exe
C:\Program Files\EeePC\SHE\SuperHybridEngine.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\EeePC\HotkeyService\HotKeyMon.exe
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TeamViewer\Version8\TeamViewer.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\TeamViewer\Version8\tv_w32.exe
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\System32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - <orphaned>
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: <No Name>:  - LocalServer32 - <no file>
uRun: [Eee Docking] c:\program files\asus\eee docking\Eee Docking.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [SynTPEnh] "c:\program files\synaptics\syntp\SynTPEnh.exe"
mRun: [SynAsusAcpi] "c:\program files\synaptics\syntp\SynAsusAcpi.exe"
mRun: [SuperHybridEngine] "AsusSender.exe" c:\program files\eeepc\she\SuperHybridEngine.exe
mRun: [HotkeyService] "AsusSender.exe" c:\program files\eeepc\hotkeyservice\HotkeyService.exe
mRun: [RtHDVCpl] "c:\program files\realtek\audio\hda\RtHDVCpl.exe"
mRun: [Boingo Wi-Fi] "c:\program files\boingo\boingo wi-fi\Boingo.lnk"
mRun: [AppleSyncNotifier] "c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hotkey~1.lnk - c:\program files\eeepc\hotkeyservice\HotKeyMon.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office12\ONBttnIE.dll
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0032-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_32-windows-i586.cab
TCP: NameServer = 192.168.55.1 192.168.55.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A} : DHCPNameServer = 192.168.55.1 192.168.55.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2375942554231323 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2456C6B696E6F574B2D494D4F4F575962756C6563737F5545393434464 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\2656C6B696E6E2830316 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\330313 : DHCPNameServer = 192.168.1.2 192.168.1.2
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\34F62716C62456163686F53554 : DHCPNameServer = 10.59.1.1
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\94D29353027556C636F6D656023456E6475627 : DHCPNameServer = 67.142.163.10 67.142.163.11 64.132.163.2
TCP: Interfaces\{5F01E6FA-646A-4D43-B31C-E5C4CF896F0A}\C696E6B6379737 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{E60EC2AD-CD3B-4135-AF6F-A00CF489E444} : DHCPNameServer = 192.168.99.254 192.168.1.4 192.168.99.254
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\37.0.2062.103\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R2 AsusService;Asus Launcher Service;c:\windows\system32\AsusService.exe [2009-8-20 219136]
R2 TeamViewer8;TeamViewer 8;c:\program files\teamviewer\version8\TeamViewer_Service.exe [2014-9-3 5095264]
R3 L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20);c:\windows\system32\drivers\L1C62x86.sys [2009-8-14 51712]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-10-23 172192]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2010-11-23 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-9-4 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-8-26 52224]
.
=============== Created Last 30 ================
.
2014-09-04 16:04:15 -------- d-----w- C:\$RECYCLE.BIN
2014-09-04 16:02:34 -------- d-----w- c:\users\owner\appdata\local\temp
2014-09-04 14:22:03 -------- d-----w- c:\windows\Migration
2014-09-04 07:54:16 -------- d-s---w- c:\windows\system32\CompatTel
2014-09-04 07:05:03 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-09-03 23:22:33 -------- d-----w- c:\windows\system32\MRT
2014-09-03 20:59:01 73216 ----a-w- c:\windows\system32\WUDFSvc.dll
2014-09-03 20:59:01 66560 ----a-w- c:\windows\system32\drivers\WUDFPf.sys
2014-09-03 20:59:01 172032 ----a-w- c:\windows\system32\WUDFPlatform.dll
2014-09-03 20:59:01 155136 ----a-w- c:\windows\system32\drivers\WUDFRd.sys
2014-09-03 20:59:00 38912 ----a-w- c:\windows\system32\WUDFCoinstaller.dll
2014-09-03 20:59:00 196608 ----a-w- c:\windows\system32\WUDFHost.exe
2014-09-03 20:58:59 613888 ----a-w- c:\windows\system32\WUDFx.dll
2014-09-03 20:56:38 99480 ----a-w- c:\windows\system32\infocardapi.dll
2014-09-03 20:56:35 8856 ----a-w- c:\windows\system32\icardres.dll
2014-09-03 20:56:26 619672 ----a-w- c:\windows\system32\icardagt.exe
2014-09-03 20:56:21 35480 ----a-w- c:\windows\system32\TsWpfWrp.exe
2014-09-03 20:54:39 5120 ----a-w- c:\windows\system32\wmi.dll
2014-09-03 20:54:39 19824 ----a-w- c:\windows\system32\drivers\fs_rec.sys
2014-09-03 20:14:34 12625408 ----a-w- c:\windows\system32\wmploc.DLL
2014-09-03 20:14:33 164864 ----a-w- c:\program files\windows media player\wmplayer.exe
2014-09-03 19:32:49 44032 ----a-w- c:\windows\system32\dhcpcsvc6.dll
2014-09-03 19:32:49 193536 ----a-w- c:\windows\system32\dhcpcore6.dll
2014-09-03 19:31:45 412160 ----a-w- c:\windows\system32\aepdu.dll
2014-09-03 19:31:45 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-09-03 19:29:52 240576 ----a-w- c:\windows\system32\drivers\netio.sys
2014-09-03 19:29:52 187840 ----a-w- c:\windows\system32\drivers\FWPKCLNT.SYS
2014-09-03 19:29:52 1294272 ----a-w- c:\windows\system32\drivers\tcpip.sys
2014-09-03 19:29:46 3217408 ----a-w- c:\windows\system32\mstscax.dll
2014-09-03 19:29:45 36864 ----a-w- c:\windows\system32\tsgqec.dll
2014-09-03 19:29:45 131584 ----a-w- c:\windows\system32\aaclient.dll
2014-09-03 19:29:00 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2014-09-03 19:27:56 2048 ----a-w- c:\windows\system32\tzres.dll
2014-09-03 19:26:50 301568 ----a-w- c:\windows\system32\msieftp.dll
2014-09-03 19:25:52 163840 ----a-w- c:\windows\system32\scrrun.dll
2014-09-03 19:24:54 769024 ----a-w- c:\windows\system32\localspl.dll
2014-09-03 19:24:48 2048 ----a-w- c:\windows\system32\msxml6r.dll
2014-09-03 19:24:48 2048 ----a-w- c:\windows\system32\msxml3r.dll
2014-09-03 19:24:48 1389056 ----a-w- c:\windows\system32\msxml6.dll
2014-09-03 19:24:48 1237504 ----a-w- c:\windows\system32\msxml3.dll
2014-09-03 19:24:45 231424 ----a-w- c:\windows\system32\mswsock.dll
2014-09-03 19:24:44 133056 ----a-w- c:\windows\system32\drivers\ataport.sys
2014-09-03 19:24:42 381440 ----a-w- c:\windows\system32\wer.dll
2014-09-03 19:21:51 43520 ----a-w- c:\windows\system32\drivers\usbehci.sys
2014-09-03 19:21:50 76288 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2014-09-03 19:21:50 6016 ----a-w- c:\windows\system32\drivers\usbd.sys
2014-09-03 19:21:50 284672 ----a-w- c:\windows\system32\drivers\usbport.sys
2014-09-03 19:21:50 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2014-09-03 19:21:50 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2014-09-03 19:21:50 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2014-09-03 18:53:39 47104 ----a-w- c:\windows\system32\appinfo.dll
2014-09-03 17:58:37 2425856 ----a-w- c:\windows\system32\wucltux.dll
2014-09-03 17:58:26 92672 ----a-w- c:\windows\system32\wudriver.dll
2014-09-03 17:58:16 33792 ----a-w- c:\windows\system32\wuapp.exe
2014-09-03 17:58:16 179656 ----a-w- c:\windows\system32\wuwebv.dll
2014-09-03 17:48:24 -------- d-----w- c:\program files\TeamViewer
2014-09-03 17:44:31 -------- d-----w- c:\users\owner\appdata\roaming\TeamViewer
2014-09-03 17:43:04 -------- d-----w- c:\users\owner\appdata\local\Google
2014-09-03 06:18:00 98816 ----a-w- c:\windows\sed.exe
2014-09-03 06:18:00 256000 ----a-w- c:\windows\PEV.exe
2014-09-03 06:18:00 208896 ----a-w- c:\windows\MBR.exe
.
==================== Find3M  ====================
.
2014-09-04 07:05:03 906240 ----a-w- c:\windows\system32\FntCache.dll
2014-09-03 17:29:16 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-09-03 17:29:16 699056 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-08-23 01:46:55 305152 ----a-w- c:\windows\system32\gdi32.dll
2014-08-23 00:42:53 2352640 ----a-w- c:\windows\system32\win32k.sys
2014-07-14 01:42:02 654336 ----a-w- c:\windows\system32\rpcrt4.dll
2014-06-18 01:51:32 646144 ----a-w- c:\windows\system32\osk.exe
2014-06-16 01:44:49 730048 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2014-06-16 01:44:49 219072 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
2014-06-16 01:40:20 107520 ----a-w- c:\windows\system32\cdd.dll
.
============= FINISH:  9:49:21.99 ===============


#6 Elise

Elise

    Bleepin' Blonde


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Posted 11 September 2014 - 10:54 AM

You can just post it as part of your reply. Please run FSS as well as instructed and post the log.


regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#7 CoastalData

CoastalData
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Posted 11 September 2014 - 10:55 AM

Okay, here's FarBar.txt, and I did finally find the attachment! :D

 

Farbar Service Scanner Version: 21-07-2014
Ran by Owner (administrator) on 11-09-2014 at 09:52:12
Running from "D:\AntiMalware"
Microsoft Windows 7 Starter  Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************
 
Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.
 
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.
 
tdx Service is not running. Checking service configuration:
The start type of tdx service is OK.
The ImagePath of tdx service is OK.
 
 
Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error. Google IP is unreachable
Attempt to access Google.com returned error: Other errors
Attempt to access Yahoo.com returned error: Other errors
 
 
Windows Firewall:
=============
 
Firewall Disabled Policy: 
==================
 
 
System Restore:
============
 
System Restore Disabled Policy: 
========================
 
 
Action Center:
============
 
Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.
 
 
Windows Update:
============
 
Windows Autoupdate Disabled Policy: 
============================
 
 
Other Services:
==============
 
 
File Check:
========
C:\windows\system32\nsisvc.dll => File is digitally signed
C:\windows\system32\Drivers\nsiproxy.sys => File is digitally signed
C:\windows\system32\dhcpcore.dll => File is digitally signed
C:\windows\system32\Drivers\afd.sys => File is digitally signed
 
ATTENTION!=====> C:\windows\system32\Drivers\tdx.sys FILE IS MISSING AND SHOULD BE RESTORED.
 
C:\windows\system32\Drivers\tcpip.sys => File is digitally signed
C:\windows\system32\dnsrslvr.dll => File is digitally signed
C:\windows\system32\mpssvc.dll => File is digitally signed
C:\windows\system32\bfe.dll => File is digitally signed
C:\windows\system32\Drivers\mpsdrv.sys => File is digitally signed
C:\windows\system32\SDRSVC.dll => File is digitally signed
C:\windows\system32\vssvc.exe => File is digitally signed
C:\windows\system32\wscsvc.dll => File is digitally signed
C:\windows\system32\wbem\WMIsvc.dll => File is digitally signed
C:\windows\system32\wuaueng.dll => File is digitally signed
C:\windows\system32\qmgr.dll => File is digitally signed
C:\windows\system32\es.dll => File is digitally signed
C:\windows\system32\cryptsvc.dll => File is digitally signed
C:\windows\system32\svchost.exe => File is digitally signed
C:\windows\system32\rpcss.dll => File is digitally signed
 
 
**** End of log ****

Attached Files



#8 CoastalData

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Posted 11 September 2014 - 11:07 AM

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Starter 
Boot Device: \Device\HarddiskVolume1
Install Date: 12/10/2009 12:06:36 PM
System Uptime: 9/4/2014 1:30:35 PM (164 hours ago)
.
Motherboard: ASUSTeK Computer INC. |  | 1005HA
Processor: Intel® Atom™ CPU N270   @ 1.60GHz | PBGA 437 | 1600/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 223 GiB total, 177.81 GiB free.
D: is CDROM (UDF)
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: NetIO Legacy TDI Support Driver
Device ID: ROOT\LEGACY_TDX\0000
Manufacturer: 
Name: NetIO Legacy TDI Support Driver
PNP Device ID: ROOT\LEGACY_TDX\0000
Service: tdx
.
==== System Restore Points ===================
.
RP147: 9/3/2014 2:18:16 AM - ComboFix created restore point
RP148: 9/3/2014 1:57:42 PM - Windows Update
RP149: 9/3/2014 3:37:12 PM - Windows Update
RP150: 9/4/2014 3:00:16 AM - Windows Update
RP151: 9/4/2014 10:17:52 AM - Windows Update
.
==== Installed Programs ======================
.
 Update for Microsoft Office 2007 (KB2508958)
Acrobat.com
Adobe AIR
Adobe Flash Player 10 Plugin
Adobe Flash Player 14 ActiveX
Adobe Reader 9.1 MUI
Alice Greenfingers
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ASUS VIBE
ASUSUpdate for Eee PC
Atheros Client Installation Program
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver
Boingo Wi-Fi
Bonjour
Compatibility Pack for the 2007 Office system
D3DX10
E-Cam
Eee Docking 2.4.0
EeeSplendid
Facebook Video Calling 3.1.0.521
FontResizer
GamePark Console
Google Chrome
Google Update Helper
Hotkey Service
iCloud
Intel® Graphics Media Accelerator Driver
iTunes
Java Auto Updater
Java™ 6 Update 32
Junk Mail filter update
LocaleMe
Logitech Vid
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (Dutch) 2007
Microsoft Office Access MUI (French) 2007
Microsoft Office Access MUI (German) 2007
Microsoft Office Access MUI (Italian) 2007
Microsoft Office Excel 2007 Help - Aggiornamento (KB963678)
Microsoft Office Excel MUI (Dutch) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Excel MUI (French) 2007
Microsoft Office Excel MUI (German) 2007
Microsoft Office Excel MUI (Italian) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (Dutch) 2007
Microsoft Office Groove MUI (French) 2007
Microsoft Office Groove MUI (German) 2007
Microsoft Office Groove MUI (Italian) 2007
Microsoft Office Home and Student 2007
Microsoft Office InfoPath MUI (Dutch) 2007
Microsoft Office InfoPath MUI (French) 2007
Microsoft Office InfoPath MUI (German) 2007
Microsoft Office InfoPath MUI (Italian) 2007
Microsoft Office Language Pack 2007 - Dutch/Nederlands
Microsoft Office Language Pack 2007 - French/Français
Microsoft Office Language Pack 2007 - German/Deutsch
Microsoft Office Language Pack 2007 - Italian/Italiano
Microsoft Office Live Add-in 1.5
Microsoft Office O MUI (Dutch) 2007
Microsoft Office O MUI (French) 2007
Microsoft Office O MUI (German) 2007
Microsoft Office O MUI (Italian) 2007
Microsoft Office OneNote MUI (Dutch) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office OneNote MUI (French) 2007
Microsoft Office OneNote MUI (German) 2007
Microsoft Office OneNote MUI (Italian) 2007
Microsoft Office Outlook 2007 Help - Aggiornamento (KB963677)
Microsoft Office Outlook MUI (Dutch) 2007
Microsoft Office Outlook MUI (French) 2007
Microsoft Office Outlook MUI (German) 2007
Microsoft Office Outlook MUI (Italian) 2007
Microsoft Office Powerpoint 2007 Help - Aggiornamento (KB963669)
Microsoft Office PowerPoint MUI (Dutch) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint MUI (French) 2007
Microsoft Office PowerPoint MUI (German) 2007
Microsoft Office PowerPoint MUI (Italian) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (Arabic) 2007
Microsoft Office Proof (Dutch) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (German) 2007
Microsoft Office Proof (Italian) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (Dutch) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing (French) 2007
Microsoft Office Proofing (German) 2007
Microsoft Office Proofing (Italian) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (Dutch) 2007
Microsoft Office Publisher MUI (French) 2007
Microsoft Office Publisher MUI (German) 2007
Microsoft Office Publisher MUI (Italian) 2007
Microsoft Office Shared MUI (Dutch) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared MUI (French) 2007
Microsoft Office Shared MUI (German) 2007
Microsoft Office Shared MUI (Italian) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3)
Microsoft Office SharePoint Designer MUI (Dutch) 2007
Microsoft Office SharePoint Designer MUI (French) 2007
Microsoft Office SharePoint Designer MUI (German) 2007
Microsoft Office SharePoint Designer MUI (Italian) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word 2007 Help - Aggiornamento (KB963665)
Microsoft Office Word MUI (Dutch) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Office Word MUI (French) 2007
Microsoft Office Word MUI (German) 2007
Microsoft Office Word MUI (Italian) 2007
Microsoft Office X MUI (Dutch) 2007
Microsoft Office X MUI (French) 2007
Microsoft Office X MUI (German) 2007
Microsoft Office X MUI (Italian) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Mise à jour Microsoft Office Excel 2007 Help  (KB963678)
Mise à jour Microsoft Office Outlook 2007 Help  (KB963677)
Mise à jour Microsoft Office Powerpoint 2007 Help  (KB963669)
Mise à jour Microsoft Office Word 2007 Help  (KB963665)
MobileMe Control Panel
MSVCRT
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 and SOAP Toolkit 3.0
OGA Notifier 2.0.0048.0
QuickTime
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760416) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition 
Skype web features
Skype™ 6.11
Super Hybrid Engine
Synaptics Pointing Device Driver
TeamViewer 8
Update für Microsoft Office Excel 2007 Help (KB963678)
Update für Microsoft Office Outlook 2007 Help (KB963677)
Update für Microsoft Office Powerpoint 2007 Help (KB963669)
Update für Microsoft Office Word 2007 Help (KB963665)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update voor Microsoft Office Excel 2007 Help (KB963678)
Update voor Microsoft Office Powerpoint 2007 Help (KB963669)
Update voor Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Messenger
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Sync
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Yahoo! BrowserPlus 2.7.1
Yahoo! Messenger
Yahoo! Software Update
.
==== Event Viewer Messages From Past Week ========
.
9/11/2014 9:30:09 AM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  The system cannot find the file specified.
9/11/2014 9:30:09 AM, Error: Service Control Manager [7000]  - The NetIO Legacy TDI Support Driver service failed to start due to the following error:  The system cannot find the file specified.
9/11/2014 8:55:11 AM, Error: Service Control Manager [7001]  - The WinHTTP Web Proxy Auto-Discovery Service service depends on the DHCP Client service which failed to start because of the following error:  The dependency service or group failed to start.
9/11/2014 8:55:11 AM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  The system cannot find the file specified.
.
==== End Of File ===========================


#9 Elise

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Posted 11 September 2014 - 11:19 AM

Hi,
It looks like a file that is required for your internet to work is missing. To restore it we first need to locate a valid copy.

Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the otlicon.png icon on your desktop.
  • Click the "NONE" button.
  • Copy and Paste the following code into the customscanfix.png textbox.
    /md5start
    tdx.sys
    /md5stop
  • Push runscan.png
  • A report will open. Copy and Paste that report in your next reply.

regards, Elise


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#10 CoastalData

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Posted 11 September 2014 - 11:51 AM

Thanks so much for your help! Here's the report for OTL:

 

 

OTL logfile created on: 9/11/2014 12:41:32 PM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = D:\AntiMalware
Starter Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.11.9600.17207)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1015.24 Mb Total Physical Memory | 244.94 Mb Available Physical Memory | 24.13% Memory free
1.99 Gb Paging File | 1.27 Gb Available in Paging File | 63.89% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\windows | %ProgramFiles% = C:\Program Files
Drive C: | 222.87 Gb Total Space | 177.80 Gb Free Space | 79.78% Space Free | Partition Type: NTFS
Drive D: | 4.38 Gb Total Space | 4.22 Gb Free Space | 96.51% Space Free | Partition Type: UDF

Computer Name: OWNER-PC | User Name: Owner | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: Off | File Age = 30 Days

========== Custom Scans ==========

< MD5 for: TDX.SYS >
[2009/07/13 19:12:11 | 000,074,240 | ---- | M] (Microsoft Corporation) MD5=CB39E896A2A83702D1737BFD402B3542 -- C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7600.16385_none_ea141e6f3d693e28\tdx.sys

< End of report >



#11 Elise

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Posted 11 September 2014 - 12:13 PM

Good news, you have a replacement on your computer. :) Lets put the file in place.

We need to run an OTL Fix
  • Please reopen otlicon.png on your desktop.
  • Copy and Paste the following code into the customscanfix.png textbox.
    :files
    c:\windows\system32\drivers\tdx.sys|C:\Windows\winsxs\x86_microsoft-windows-tdi-over-tcpip_31bf3856ad364e35_6.1.7600.16385_none_ea141e6f3d693e28\tdx.sys /replace
  • Push runfix.png
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
Please restart the computer and let me know if the internet works now.

regards, Elise


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#12 CoastalData

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Posted 11 September 2014 - 04:22 PM

Yes! Internet is back!

 

What next? Should I assume it is fixed, or should we do some more checking?



#13 CoastalData

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Posted 11 September 2014 - 10:48 PM

Okay, I just ran MBAM with the option for rootkits turned on, and it came up clean.

 

I put Avast on it; should I leave MBAM on it, too?



#14 Elise

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Posted 12 September 2014 - 01:49 AM

Glad to hear that. :) Avast is an antivirus, MBAM is an anti-malware program, you can keep both.

Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 7u67.
  • Look for "JDK 7u67 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-7-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.
Alternatively if you don't use it, you can completely uninstall Java.

regards, Elise


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#15 CoastalData

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Posted 19 September 2014 - 12:12 AM

Sorry, I forgot to close this out. The computer works great now, thanks!!!

 

--Jon






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