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Page fault in nonpaged area bsod when starting internet explorer


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6 replies to this topic

#1 caddie444

caddie444

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Posted 03 September 2014 - 09:50 PM

Hello,

My laptop has recently been bsod'ing with the "page_fault_in_nonpaged_area" message.

This happens every time when I open IE 11, and sometimes occurs during normal use.

Is it possible to gain some insight and help into fixing this problem?

Thank you,

Caddie444

Edited by caddie444, 03 September 2014 - 09:55 PM.


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#2 hamluis

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Posted 04 September 2014 - 09:22 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 caddie444

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Posted 04 September 2014 - 08:47 PM

Here is the log you requested:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Rose (administrator) on 04-09-2014 at 21:41:33
Running from "C:\Users\Rose\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (09/04/2014 09:32:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2014 09:31:33 PM) (Source: PostgreSQL) (User: )
Description: 2014-09-04 21:31:33 EDTFATAL:  the database system is starting up

Error: (09/04/2014 09:31:32 PM) (Source: PostgreSQL) (User: )
Description: 2014-09-04 21:31:32 EDTFATAL:  the database system is starting up

Error: (09/04/2014 04:11:38 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2014 04:10:55 PM) (Source: PostgreSQL) (User: )
Description: 2014-09-04 16:10:55 EDTFATAL:  the database system is starting up

Error: (09/04/2014 04:10:54 PM) (Source: PostgreSQL) (User: )
Description: 2014-09-04 16:10:54 EDTFATAL:  the database system is starting up

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15600

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15600

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/04/2014 02:11:31 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1264


System errors:
=============
Error: (09/04/2014 09:31:57 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.

Error: (09/04/2014 09:30:14 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:12:16 PM on ‎04/‎09/‎2014 was unexpected.

Error: (09/04/2014 04:11:20 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.

Error: (09/04/2014 04:10:23 PM) (Source: BugCheck) (User: )
Description: 0x000000fe (0x0000000000000008, 0x0000000000000006, 0x0000000000000005, 0xfffffa8007b8bb20)C:\Windows\MEMORY.DMP090414-63258-01

Error: (09/04/2014 04:09:40 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:43:00 PM on ‎04/‎09/‎2014 was unexpected.

Error: (09/04/2014 11:28:23 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.

Error: (09/04/2014 08:36:41 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.

Error: (09/03/2014 10:50:38 PM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/03/2014 10:49:18 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Roxio Hard Drive Watcher 9 service to connect.

Error: (09/03/2014 10:47:49 PM) (Source: Microsoft Antimalware) (User: )
Description: %60 has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.

    Signatures Attempted: %24

    Error Code: 0x80070002

    Error description: The system cannot find the file specified.

    Signature version: 0.0.0.0;0.0.0.0

    Engine version: %600


Microsoft Office Sessions:
=========================
Error: (09/04/2014 09:32:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2014 09:31:33 PM) (Source: PostgreSQL)(User: )
Description: 2014-09-04 21:31:33 EDTFATAL:  the database system is starting up

Error: (09/04/2014 09:31:32 PM) (Source: PostgreSQL)(User: )
Description: 2014-09-04 21:31:32 EDTFATAL:  the database system is starting up

Error: (09/04/2014 04:11:38 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (09/04/2014 04:10:55 PM) (Source: PostgreSQL)(User: )
Description: 2014-09-04 16:10:55 EDTFATAL:  the database system is starting up

Error: (09/04/2014 04:10:54 PM) (Source: PostgreSQL)(User: )
Description: 2014-09-04 16:10:54 EDTFATAL:  the database system is starting up

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15600

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15600

Error: (09/04/2014 02:42:22 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (09/04/2014 02:11:31 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1264



=========================== Installed Programs ============================
Add or Remove Adobe Creative Suite 3 Design Premium (HKLM-x32\...\Adobe_498b43b77cac072081a5692bfc52804) (Version: 1.0 - Adobe Systems Incorporated)
Adobe Anchor Service CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Asset Services CS3 (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe Bridge CS3 (x32 Version: 2 - Adobe Systems Incorporated) Hidden
Adobe Bridge Start Meeting (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe BridgeTalk Plugin CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Camera Raw 4.0 (x32 Version: 4.0 - Adobe Systems Incorporated) Hidden
Adobe CMaps (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color - Photoshop Specific (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color Common Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color EU Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color JA Extra Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Color NA Recommended Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Creative Suite 3 Design Premium (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Default Language CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Device Central CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe ExtendScript Toolkit 2 (x32 Version: 2.0 - Adobe Systems Incorporated) Hidden
Adobe Extension Manager CS3 (x32 Version: 1.8 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Fonts All (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Help Viewer CS3 (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Adobe Illustrator CS3 (x32 Version: 13.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe InDesign CS3 Icon Handler (x32 Version: 5.0 - Adobe Systems Incorporated) Hidden
Adobe Linguistics CS3 (x32 Version: 3.0.0 - Adobe Systems Incorporated) Hidden
Adobe MotionPicture Color Files (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe PDF Library Files (x32 Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Photoshop CS3 (x32 Version: 10 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.08) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Setup (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Shockwave Player 11.5 (HKLM-x32\...\Adobe Shockwave Player) (Version: 11.5.9.620 - Adobe Systems, Inc.)
Adobe SING CS3 (x32 Version: 0.1 - Adobe Systems Incorporated) Hidden
Adobe Stock Photos CS3 (x32 Version: 1.5 - Adobe Systems Incorporated) Hidden
Adobe Type Support (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe Update Manager CS3 (x32 Version: 5.1.0 - Adobe Systems Incorporated) Hidden
Adobe Version Cue CS3 Client (x32 Version: 3 - Adobe Systems Incorporated) Hidden
Adobe WAS CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe WinSoft Linguistics Plugin (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Adobe XMP Panels CS3 (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
AHV content for Acrobat and Flash (x32 Version: 1 - Adobe Systems Incorporated) Hidden
Apple Application Support (HKLM-x32\...\{45C56AA7-ED1B-4800-A97F-EDDF3F3520B1}) (Version: 2.3.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{9A11B072-9CE7-ABB9-2F65-EC971A7B839D}) (Version: 3.0.816.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
BlackBerry Desktop Software 5.0.1 (HKLM-x32\...\BlackBerry_{2E8131B2-8DAF-41E2-B954-18FD5DEF0B54}) (Version: 5.0.1.18 - Research In Motion Ltd.)
BlackBerry Desktop Software 5.0.1 (x32 Version: 5.0.1.18 - Research In Motion Ltd.) Hidden
BlackBerry® Media Sync (HKLM-x32\...\{689E0AB3-50B2-4E5A-9DCE-6DA9F5BE1314}) (Version: 2.0.28 - Research In Motion)
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{9368DDD5-CE7F-4BD7-A83A-F00FABE338EC}) (Version: 2.2.6699 - K-NFB Reading Technology, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center (x32 Version: 2011.0508.224.2391 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2011.0508.224.2391 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2011.0508.224.2391 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2011.0508.224.2391 - ATI) Hidden
Catalyst Control Center Profiles Mobile (x32 Version: 2011.0508.224.2391 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Czech (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Danish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Dutch (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help English (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Finnish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help French (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help German (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Greek (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Italian (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Japanese (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Korean (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Polish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Russian (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Spanish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Swedish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Thai (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
CCC Help Turkish (x32 Version: 2011.0508.0223.2391 - ATI) Hidden
ccc-utility64 (Version: 2011.0508.224.2391 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dropbox (HKCU\...\Dropbox) (Version: 2.10.27 - Dropbox, Inc.)
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
EPSON Connect version 1.0 (HKLM-x32\...\EPSON Connect_is1) (Version: 1.0 - Epson America Inc.)
Epson Event Manager (HKLM-x32\...\{10144CFE-D76C-4CFA-81A1-37A1642349A3}) (Version: 3.01.0013 - Seiko Epson Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - Seiko Epson Corporation)
EPSON XP-310 Series Printer Uninstall (HKLM\...\EPSON XP-310 Series) (Version:  - SEIKO EPSON Corporation)
EpsonNet Print (HKLM-x32\...\{3E31400D-274E-4647-916C-2CACC3741799}) (Version: 2.6.0 - SEIKO EPSON CORPORATION)
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Evernote v. 4.2.2 (HKLM-x32\...\{F761359C-9CED-45AE-9A51-9D6605CD55C4}) (Version: 4.2.2.3979 - Evernote Corp.)
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE - The Traitor Soul (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
FormatFactory 3.0.1 (HKLM-x32\...\FormatFactory) (Version: 3.0.1 - Free Time)
Foxit Reader (HKLM-x32\...\{9507C52B-E482-4914-85A6-D4786ADD3512}) (Version: 5.1.4.104 - Foxit Corporation)
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Earth (HKLM-x32\...\{7A25D130-4EC8-11E1-BEA4-B8AC6F97B88E}) (Version: 6.2.1.6014 - Google)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP 3D DriveGuard (HKLM\...\{DFB497E0-CE3F-40FC-9596-FC7A48775DE4}) (Version: 4.1.16.1 - Hewlett-Packard Company)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP Connection Manager (HKLM-x32\...\{5E63C0AB-19B0-47D4-842E-6B324EB0614B}) (Version: 4.1.23.1 - Hewlett-Packard Company)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{3C5AB11A-2DDB-49E6-9FC0-CFD88A7DDFE4}) (Version: 1.1.0.0 - Hewlett-Packard)
HP DVB-T TV Tuner 8.0.64.43 (HKLM-x32\...\HP DVB-T TV Tuner) (Version: 8.0.64.43 - )
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.4 - WildTangent)
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{7E799992-5DA0-4A1A-9443-B1836B063FEC}) (Version: 1.4.8 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{210A03F5-B2ED-4947-B27E-516F50CBB292}) (Version: 8.6.4530.3651 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.1.13253.3682 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{962CB079-85E6-405F-8704-1C62365AE46F}) (Version: 4.5.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6381.0 - IDT)
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Display Audio Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 6.14.00.3074 - Intel Corporation)
Intel® Identity Protection Technology 1.2.22.0 (HKLM-x32\...\{387B63A5-5016-1015-B06B-A9A1030E3125}) (Version: 1.2.22.0 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{37EC048A-81A2-452A-8D1F-3BE2018E767D}) (Version: 15.1.0.0096 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{C7B40C35-85AE-4303-9EEA-1A1EA779664D}) (Version: 1.0.2.0511 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.6.0.1002 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{0DD706AF-B542-438C-999E-B30C7F625C8D}) (Version: 2.1.39.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® PROSet/Wireless WiFi Software (HKLM\...\{E2D0B67F-8032-4E11-87C6-C8C721D331B3}) (Version: 15.01.0500.0903 - Intel Corporation)
iTunes (HKLM\...\{0225AD21-F3E2-4916-BFF3-65D3F9052582}) (Version: 11.0.2.26 - Apple Inc.)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java 7 Update 7 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417007FF}) (Version: 7.0.70 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Java™ 6 Update 24 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416024FF}) (Version: 6.0.240 - Oracle)
Juniper Networks Network Connect 7.0.0 (HKLM-x32\...\Juniper Network Connect 7.0.0) (Version: 7.0.0.16899 - Juniper Networks)
Juniper Networks Setup Client (HKCU\...\Juniper_Setup_Client) (Version: 2.2.3.8885 - Juniper Networks)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Magic Desktop (HKLM-x32\...\EasyBits Magic Desktop) (Version: 3.0 - EasyBits Software AS)
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office XP Professional with FrontPage (HKLM-x32\...\{90280409-6000-11D3-8CFE-0050048383C9}) (Version: 10.0.6626.0 - Microsoft Corporation)
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50701 - Microsoft Corporation)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.50706 - Microsoft Corporation) Hidden
Microsoft_VC80_CRT_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC80_MFCLOC_x86 (x32 Version: 8.0.50727.4053 - Adobe) Hidden
Microsoft_VC90_CRT_x86 (x32 Version: 1.00.0000 - Adobe) Hidden
Mozilla Firefox 10.0.1 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 10.0.1 (x86 en-GB)) (Version: 10.0.1 - Mozilla)
Mozilla Firefox 31.0 (x86 en-GB) (HKCU\...\Mozilla Firefox 31.0 (x86 en-GB)) (Version: 31.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - Stolen in San Francisco (x32 Version: 2.2.0.95 - WildTangent) Hidden
Namco All-Stars PAC-MAN (x32 Version: 2.2.0.95 - WildTangent) Hidden
Nike+ Connect (HKLM-x32\...\Nike+ Connect) (Version: 6.3.18 - Nike)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 18.7.2.3 - Symantec Corporation)
PDF Settings (x32 Version: 1.0 - Adobe Systems Incorporated) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
PokerStars (HKLM-x32\...\PokerStars) (Version:  - PokerStars)
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
PostgreSQL 8.4 (HKLM-x32\...\PostgreSQL 8.4) (Version: 8.4 - PostgreSQL Global Development Group)
PX Profile Update (x32 Version: 1.00.1. - AMD) Hidden
QuickTime (HKLM-x32\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.41.216.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.83 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
Roxio Media Manager (x32 Version: 9.4.067 - Roxio) Hidden
Skype™ 5.8 (HKLM-x32\...\{1845470B-EB14-4ABC-835B-E36C693DC07D}) (Version: 5.8.154 - Skype Technologies S.A.)
Slingo Supreme (x32 Version: 2.2.0.95 - WildTangent) Hidden
SMART Common Files (HKLM-x32\...\{ED2455F7-6AA6-4D3C-85E9-A72297DD7051}) (Version: 11.1.34.1 - SMART Technologies ULC)
SMART English (United Kingdom) Language Pack (HKLM-x32\...\{AD53E305-0F31-426E-85D1-35C63D913639}) (Version: 11.0.50.1 - SMART Technologies ULC)
SMART Ink (HKLM-x32\...\{4A1F2472-6164-43FA-9D2F-B35E71A8DF32}) (Version: 1.1.233.0 - SMART Technologies ULC)
SMART Notebook (HKLM-x32\...\{AFE024C7-7CA7-4C8E-90EE-D877C7CD96A3}) (Version: 11.0.705.1 - SMART Technologies ULC)
SMART Product Drivers (HKLM-x32\...\{E3189F44-F7BD-4F96-B756-A0AEFAF61D3A}) (Version: 11.0.510.2 - SMART Technologies ULC)
SmartSound Quicktracks for Premiere Elements 9.0 (HKLM-x32\...\InstallShield_{6748E773-5DA0-4D19-8AA5-273B4133A09B}) (Version: 3.12.3090 - SmartSound Software Inc)
SmartSound Quicktracks for Premiere Elements 9.0 (x32 Version: 3.12.3090 - SmartSound Software Inc) Hidden
Software Updater (HKLM-x32\...\{D60071DB-459C-465C-92EF-336E65F1A436}) (Version: 4.0.1 - SEIKO EPSON CORPORATION)
Synaptics TouchPad Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.11.0 - Synaptics Incorporated)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
VD64Inst (Version: 1.00.0000 - Roxio, Inc.) Hidden
VIP Access SDK (1.1.0.4)  (HKLM-x32\...\VIP Access SDK) (Version: 1.1.0.4 - Symantec Inc.)
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
VLC media player 2.0.4 (HKLM-x32\...\VLC media player) (Version: 2.0.4 - VideoLAN)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.36 - WildTangent) Hidden
Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3508.1109 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 59%
Total physical RAM: 4043.86 MB
Available physical RAM: 1622.5 MB
Total Pagefile: 8085.9 MB
Available Pagefile: 5264.09 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:674.35 GB) (Free:562.73 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:23.99 GB) (Free:2.54 GB) NTFS

========================= Users: ========================================

User accounts for \\ROSE-HP

Administrator            Guest                    postgres                 
Rose                     


**** End of log ****
 

 

 

http://speccy.piriform.com/results/KHUHBOBpoYTgleurqiQS4w3

 

 

Thanks!



#4 hamluis

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Posted 05 September 2014 - 10:52 AM

You have outdated versions of Java installed, these should be removed and replaced only with the current version since outdated versions pose a security risk to the system.

 

You appear to have two active AVs...Norton Internet Security and MS Security Elements.  This situation is known to cause problems for systems.  I suggest that you uninstall each (possible damaged files) then reinstall the AV of your choice (update, run system scan).

 

Louis


Edited by hamluis, 05 September 2014 - 10:53 AM.


#5 Jared44

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Posted 06 September 2014 - 08:07 AM

Can you please upload the dump files to a file sharing site such as Onedrive or Dropbox for analysis.



#6 caddie444

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Posted 27 January 2015 - 12:08 PM

Back again, sorry I think I have to start again for this process. My IE 11 is still BSOD'ing, would like to get it fixed.

 

Can we start as if this was a new issue?

 

thanks



#7 hamluis

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Posted 05 February 2015 - 12:50 PM

  Easily done :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 

Louis






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