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STOP: c000021a - After Windows Update


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#1 Niko381

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Posted 03 September 2014 - 08:06 PM

Hey guys! I feel bad just jumping over to this forum and asking for help in my first post, but at the forum I previously posted about my issue, no one was able to find a solution, unfortunately. I was just really hoping someone might have any ideas as to this issue, and I'll really appreciate it. Below I'll give the link to my original thread, as well as my first post there. Thank you in advance!

 

http://www.techsupportforum.com/forums/f217/stop-c000021a-after-windows-update-883361.html

 

Hey guys!

First of all, I'm running Windows 7 on a gaming desktop I put together a while back. Lately I've been experiencing some general weirdness with my computer, but it just finally culminated in an infinite reboot loop, so I'll get to that first, and then mention some of the other stuff that's been going on lately.

Since I've been out of the country and hadn't updated for a few months, I just ran Windows Update, and attempted to install the 29 important updates that it found. It said that 28 of them were successful, but that it would need to restart in order to install the last one. I let it go ahead with its restart, and came back to find it at the Startup Repair screen, saying that Startup Repair could not fix the issue. Now every time I start it up, it gets as far as the "Starting Windows" splash screen, stays there for a while, and then restarts, with the default option on restart being Startup Repair.

No luck with safe mode (gets stuck on Aswrvrt.sys) or last known good configuration (has the same effect as attempting to boot normally) so I selected the option to disable the automatic restart, and I was able to see the blue screen error:

STOP: c000021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with a status of 0x00000000 (0xc0000428 0x00010910).
The system has been shut down.

Now as for the weirdness I was experiencing before... lately my the computer's just been hanging rather often. I might be navigating to a folder and all of a sudden Explorer would become unresponsive, other open programs would slowly join the unresponsiveness, the task manager would not open (both ctrl+alt+del and ctrl+shift+esc would do nothing), and all I could do is hold down the power button and restart. This all would happen, even if I was doing absolutely nothing resource-intensive whatsoever.

I'm suspicious that this may be a hardware problem, though I'm not quite sure how precisely to find the culprit. One issue I know I have, is the side fans on my case have gotten clogged with dust and have ceased to spin, so heat may be a factor here. Also, I followed something I find online that suggested restoring the backed up registry data from RegBack but alas, no luck there.

Hopefully some of this stuff may ring a bell with someone out there - I'd be infinitely grateful for any help you may possibly be able to offer! I tried including as much information about the issue as possible, but let me know if you need anything else. Thank you smile.gif



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#2 coxchris

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Posted 04 September 2014 - 10:58 AM

Have you recover from a restore point or Last Known good configuration via boot options try that first

 

 Source http://support.microsoft.com/kb/2839011

 

"Microsoft is investigating behavior where systems may not recover from a restart, or applications cannot load, after security update 2823324 is applied. We recommend that customers uninstall this update. As an added precaution, Microsoft has removed the download links to the 2823324 update while we investigate."

 

Resolution for that update are http://support.microsoft.com/kb/2839011

 

Under Resolution

 

try that secound 

 

Option 1,2,3


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#3 Niko381

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Posted 04 September 2014 - 11:10 AM

Unfortunately I did try all 4 of those options, without much luck... The normal way of restoring the past restore point simply failed and recommended I run chkdsk /R before trying again (didn't work), and both command line options didn't recognize the dism commands that it says to enter.

#4 coxchris

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Posted 04 September 2014 - 11:25 AM

Did you try last known good configuration 

 

try wusa.exe /uninstall /kb:2823324 /quiet /norestart 


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#5 dc3

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Posted 04 September 2014 - 12:47 PM

There were several updates which Microsoft recalled which were causing problems, KB2976897, KB2982791, and KB2970228 are three of these that I'm aware of.

 

Go to the Control Panel and open Programs and Features.  In the upper left pane you will see View installed updates, click on this to open it.  See if any of these updates are in there.  If there are, right click on it and choose to uninstall it.

 

You can do a Repair Installation which will run the Startup Repair, this may resolve the issue the update created.  A Repair Installation will not effect your data.

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

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#6 Niko381

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Posted 04 September 2014 - 02:04 PM

Unfortunately no luck was had with the last known good configuration, and for some reason, again, when I tried typing on that command it again didn't recognize the command 'wusa.exe'.

As for uninstalling the updates and doing a repair install, both seem to need me to be able to boot into Windows, and I can't even get that far, so at the moment I can't attempt either one.

#7 dc3

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Posted 04 September 2014 - 02:14 PM

If you use the instructions I posted to create the installation disc you will be able to boot from the disc and run the Startup Repair without opening your copy of Windows.

 

You may need to open the BIOS to change the boot order to reflect the DVD/CD drive as the first device and the hdd the second device.


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