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Stuck at Dell logo on startup


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#1 ThEX

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Posted 03 September 2014 - 09:25 AM

Hello! Not sure if this is the correct forum but after looking around i figured it is.

I have a:

*Dell Inspiron 530S

*Windows 7 Ultimate

*Intel Dual Core E2200 @2.20 GHz

*Radeon R7 260X

*4 GB RAM card 

 

This is all I can get off the top of my head since I can't get back in to see the specs, sorry!

 

What had happened was:

I had gotten a new laptop and decided to give my younger brother (19) that old desktop.

I have to add that I had just spent 4 hours cleaning it before unplugging everything and movie it into his room, which is next to mine, it moved possibly 13~ Feet.

I told him to plug in the power chords and connect the VGA cable, and LAN Wire; the keyboard and mouse is wireless, what could go wrong?

At first he plugged the VGA cable into the on board graphic card, started it up and hit the prompt screen that tells you to re-plug it in the graphics card instead.

No biggie, I told him the correct place to connect it.

Not 10 seconds in and he say's "The graphic card fell out"

The card is wider than the desktop case, but properly inserted it barely moves as it should.

 

When I connected everything properly myself I am now stuck on this screen unable to press anything with my keyboard(s):

IMG_10131.jpg

 

When I take the card out and plug it in the default I am met with this:

IMG_10121.jpg

 

When I try a different graphic card I am met with picture #1 stuck on dell logo screen still.

I assumed that one of the graphic drivers was damaged somehow in the 2-3 minutes that he had possession of my desktop.

 

I have had this desktop for probably a year, just used it to store stuff and watch my shows and play really low end games like Hearthstone, Mabinogi, ETC.

I admit there were times when I was messing with swapping out graphic cards and such that it was stuck on that screen, but it was resolved after waiting a couple of minutes before turning it on. It is now morning and it is still stuck on that screen.

 

I hope that I was able to provide what limited information I have.

Thank you in advance for your swift and helpful replies! <3



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#2 zingo156

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Posted 03 September 2014 - 10:22 AM

Unplug the computer from power and try re-seating your ram and other pci/pcie cards. Sometimes after a move they can get dislodged and cause problems exactly like this. When the computer hangs on the post splash screen it will be hardware related not driver/software.

 

There are many things that can cause this issue so follow the instructions below if reseating the ram changed nothing:

 

Make sure you have the computer unplugged from power while removing or moving any hardware...

 

Try 1 stick of ram in 1 slot at a time (remove all other ram sticks). Move it to the next slot until you have tried that stick in all slots by itself. If you still have no post, try a different stick of ram in each slot by itself. If you have issues with the stick in 1 particular slot (a no post for example) the slot may be bad. It is also possible you have a bad stick of ram instead of the slot being bad, in this case the ram stick should cause the same problem all slots.

 

You may have a memory controller issue in which case if you have 4 slots, 2 may not work. With intel it should be 2 slots next to eachother channel 1 might be slot 0,1 and channel 2 might be 2,3. Trying with 1 stick at a time in all 4 slots is the best way to test everything.

 

If you never get a stable system with just 1 stick of ram in 1 slot (trying all sticks by themselves) try removing all non essential hardware to get into bios:

 

Disconnect pci cards, pci-e cards - except a video card unless you have onboard in which case use the onboard video and pull the video card, hard drives, dvd drives, disconnect all usb headers as well. You should only have the power supply, main board, 1 stick of ram in 1 slot, the cpu and cpu cooler connected. You can also plug in a monitor and keyboard. Now try to power on the machine. If at this point you have no post screen or video etc, unplug the computer and pull the stick of ram, power back on and listen for a post fault beep code, you will need to hook up a motherboard speaker to hear any post fault code.

 

If you get no response next: remove all of the components from the computer case and connect only non essential hardware outside of the case, place the motherboard on a non conductive surface, a wooden table will do fine. Then try to power on again, you can short the power button pins on the motherboard, don't worry this is exactly what the power button does. Just touch a metal item to both power button pins to try to power the mainboard when outside of the computer case.

 

While you have the computer apart, look for blown or bulging capacitors on the mainboard and video cards etc examples: https://www.google.com/search?q=bulging+or+blown+capacitors+motherboard&noj=1&source=lnms&tbm=isch&sa=X&ei=Iz_YU6aDLsS2yASnjoKwAQ&ved=0CAgQ_AUoAQ&biw=1031&bih=603 please report any caps you suspect may be bad, you can take a picture and post here if you are unsure.


Edited by zingo156, 03 September 2014 - 11:38 AM.

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#3 ThEX

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Posted 03 September 2014 - 11:05 AM

Followed your steps and you were right!

Thank you very much Zingo, I appreciate your fast and thorough reply.

 

It turns out it was the ram sticks after all.

I've had problems similar with them in the past but had forgotten that they could of been the issue since I've had them in the same desktop for so long haha, was also so caught up on the graphic driver issue as I've had the blown capacitor for the motherboards in the past also.

 

Thank you for your help =) 



#4 zingo156

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Posted 03 September 2014 - 11:37 AM

I am glad to help, happy computing.


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.




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