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PC Fix Speed


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20 replies to this topic

#1 barnbabe718

barnbabe718

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  • Local time:01:34 AM

Posted 02 September 2014 - 05:10 PM

I posted this under "Am I Infected" last night, but after doing some more research, I am fairly certain that is the case. 

 

My Dad got a call last week from an "anti-virus" company who had him download some software onto his computer to see if he had any viruses. As soon as he said this, I freaked out and uninstalled the software that he had downloaded. It included PCFixSpeed (which will not uninstall) and several other pieces. The other programs uninstalled, but nothing happens when I try to uninstall PCFix Speed. He said that he was getting frequent pop-ups telling him to back-up his computer, check for spyware, etc., but those don't seem to be occurring now that I have uninstalled programs and run some basic anti-virus software. 

 

He has also had issues with several programs. For example, Google Chrome would not open any websites, coming up with an error message that the page would not load. I un-installed and re-installed Chrome, and it is working for this time being. The same thing happened with Acrobat Reader. I apologize that I don't have more details of what he installed or what the pop-up messages have been, but I just found out that the issues have persisted.

 

The one thing that I'm seeing that won't go away is PC Fix Speed, but I'm pretty sure that there are some other issues. I have run Norton and Malware Bytes, and I downloaded ComboFix but will not run it until instructed to do so. 

 

Here is the DDS.txt log that I just ran: 

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 11.0.9600.17207
Run by Jim at 18:01:34 on 2014-09-02
#Option MBR scan  is disabled.
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3061.1050 [GMT -4:00]
.
AV: Norton Security Suite *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton Security Suite *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Security Suite *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Norton Security Suite\Engine\21.5.0.19\N360.exe
C:\Program Files\Bank Rhode Island\M-Secure Browser\driver\x86\drv\obskbsvc.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\ShowMyPCService\tvnserver.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\System32\WUDFHost.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\ShowMyPCService\tvnserver.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Norton Security Suite\Engine\21.5.0.19\N360.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Google\Chrome\Application\chrome.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
.
============== Pseudo HJT Report ===============
.
uStart Page = www.google.com
BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton security suite\engine\21.5.0.19\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton security suite\engine\21.5.0.19\ips\ipsbho.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\21.5.0.19\coieplg.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [GoogleChromeAutoLaunch_310A1035F13E68D21833EE95399A7CE8] "c:\program files\google\chrome\application\chrome.exe" --no-startup-window
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe  startup
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [tvncontrol] "c:\program files\showmypcservice\tvnserver.exe" -controlservice -slave
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{F81C99A9-4C6F-49FD-8EEC-7317F7A68B31} : DHCPNameServer = 75.75.75.75 75.75.76.76
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - 
Notify: igfxcui - igfxdev.dll
AppInit_DLLs= c:\progra~1\google\google~3\GO36F4~1.DLL
SSODL: WebCheck - <orphaned>
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\36.0.1985.143\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
============= SERVICES / DRIVERS ===============
.
R0 SMR410;Symantec SMR Utility Service 4.1.0;c:\windows\system32\drivers\SMR410.SYS [2014-9-2 98392]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1505000.013\symds.sys [2014-8-13 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1505000.013\symefa.sys [2014-8-13 936152]
R1 BHDrvx86;BHDrvx86;c:\program files\norton security suite\nortondata\21.1.0.18\definitions\bashdefs\20140821.007\BHDrvx86.sys [2014-8-18 1138480]
R1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\n360\1505000.013\ccsetx86.sys [2014-8-13 127064]
R1 IDSVix86;IDSVix86;c:\program files\norton security suite\nortondata\21.1.0.18\definitions\ipsdefs\20140901.001\IDSvix86.sys [2014-9-1 476888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1505000.013\ironx86.sys [2014-8-13 206936]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\n360\1505000.013\symnets.sys [2014-8-13 447704]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2014-7-16 375120]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2014-2-7 13624]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2014-7-28 47640]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes anti-malware\mbamscheduler.exe [2014-8-23 1809720]
R2 MBAMService;MBAMService;c:\program files\malwarebytes anti-malware\mbamservice.exe [2014-8-23 860472]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\21.5.0.19\n360.exe [2014-8-13 265040]
R2 obskbsvc;Online Banking Solutions Keyboard Driver;c:\program files\bank rhode island\m-secure browser\driver\x86\drv\obskbsvc.exe [2014-8-12 75984]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2014-8-13 1153368]
R2 tvnserver;TightVNC Server;c:\program files\showmypcservice\tvnserver.exe [2013-11-21 815704]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2014-7-19 109872]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2009-7-13 229888]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2014-8-23 23256]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-8-23 110296]
R3 MBAMWebAccessControl;MBAMWebAccessControl;c:\windows\system32\drivers\mwac.sys [2014-8-23 51928]
R3 obskbdrv;obskbdrv;c:\windows\system32\drivers\obskbdrv.sys [2014-8-12 38864]
S2 BackupStack;Computer Backup (MyPC Backup);c:\program files\mypc backup\backupstack.exe --> c:\program files\mypc backup\BackupStack.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2013-9-12 105144]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\ieetwcollector.exe [2014-7-18 108032]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2010-11-20 52224]
S3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2014-7-18 1343400]
.
=============== Created Last 30 ================
.
2014-09-02 20:23:44 -------- d-----w- C:\N360_BACKUP
2014-09-02 20:22:11 20 ----a-w- c:\windows\system32\drivers\SMR410.dat
2014-09-02 20:21:57 98392 ----a-w- c:\windows\system32\drivers\SMR410.SYS
2014-09-02 20:13:20 -------- d-----w- C:\NPE
2014-09-02 20:10:41 -------- d-----w- c:\users\jim\appdata\local\NPE
2014-09-01 23:00:34 -------- d-sh--w- C:\$RECYCLE.BIN
2014-09-01 22:55:24 98816 ----a-w- c:\windows\sed.exe
2014-09-01 22:55:24 256000 ----a-w- c:\windows\PEV.exe
2014-09-01 22:55:24 208896 ----a-w- c:\windows\MBR.exe
2014-09-01 22:55:07 -------- d-s---w- C:\ComboFix
2014-09-01 17:10:07 -------- d-----w- c:\program files\PCFixSpeed
2014-08-23 20:02:10 -------- d-----w- c:\users\jim\appdata\local\Adobe
2014-08-23 17:57:27 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-08-23 17:56:22 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-08-23 17:56:22 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-08-23 17:56:22 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-08-23 17:56:22 -------- d-----w- c:\programdata\Malwarebytes
2014-08-23 17:56:22 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-08-13 18:54:28 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2014-08-13 18:54:28 -------- d-----w- c:\program files\Spybot - Search & Destroy
2014-08-13 05:04:44 936152 ----a-w- c:\windows\system32\drivers\n360\1505000.013\symefa.sys
2014-08-13 05:04:44 664280 ----a-w- c:\windows\system32\drivers\n360\1505000.013\srtsp.sys
2014-08-13 05:04:44 447704 ----a-w- c:\windows\system32\drivers\n360\1505000.013\symnets.sys
2014-08-13 05:04:44 367704 ----a-r- c:\windows\system32\drivers\n360\1505000.013\symds.sys
2014-08-13 05:04:44 32344 ----a-r- c:\windows\system32\drivers\n360\1505000.013\srtspx.sys
2014-08-13 05:04:44 21520 ----a-r- c:\windows\system32\drivers\n360\1505000.013\symelam.sys
2014-08-13 05:04:44 206936 ----a-r- c:\windows\system32\drivers\n360\1505000.013\ironx86.sys
2014-08-13 05:04:44 127064 ----a-r- c:\windows\system32\drivers\n360\1505000.013\ccsetx86.sys
2014-08-13 05:04:30 30068 ----a-w- c:\windows\system32\drivers\n360\1505000.013\symvtcer.dat
2014-08-13 05:04:30 -------- d-----w- c:\windows\system32\drivers\n360\1505000.013
2014-08-12 16:40:05 -------- d-----w- c:\users\jim\appdata\roaming\Bank Rhode Island M-Secure Browser
2014-08-12 16:35:01 38864 ----a-w- c:\windows\system32\drivers\obskbdrv.sys
2014-08-12 16:34:08 -------- d-----w- c:\program files\Bank Rhode Island
2014-08-11 21:06:01 -------- d-----w- c:\users\jim\appdata\roaming\TeamViewer
2014-08-11 21:02:18 -------- d-----w- c:\users\jim\appdata\local\LogMeIn Rescue Applet
2014-08-06 21:52:40 -------- d-----w- c:\program files\Microsoft Analysis Services
.
==================== Find3M  ====================
.
2014-08-23 18:17:47 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-08-23 18:17:47 699568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-07-18 20:02:48 142936 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2014-07-18 10:06:47 231424 ----a-w- c:\windows\system32\mswsock.dll
2014-07-18 10:06:36 49152 ----a-w- c:\windows\system32\taskhost.exe
2014-07-18 10:03:25 1505280 ----a-w- c:\windows\system32\d3d11.dll
2014-07-16 21:11:06 86888 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-07-16 21:11:02 53064 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2014-07-16 21:11:00 85832 ----a-w- c:\windows\system32\LMIinit.dll
2014-07-16 21:11:00 31560 ----a-w- c:\windows\system32\LMIport.dll
2014-06-30 01:40:16 404480 ----a-w- c:\windows\system32\aepdu.dll
2014-06-30 01:36:00 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-06-18 23:16:33 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-06-18 01:51:32 646144 ----a-w- c:\windows\system32\osk.exe
2014-06-18 00:52:00 2350080 ----a-w- c:\windows\system32\win32k.sys
2014-06-06 09:44:17 509440 ----a-w- c:\windows\system32\qedit.dll
2014-06-05 14:26:50 1059840 ----a-w- c:\windows\system32\lsasrv.dll
.
============= FINISH: 18:01:56.77 ===============
 


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:02:34 AM

Posted 03 September 2014 - 06:21 AM


Hello barnbabe718

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:02:34 AM

Posted 06 September 2014 - 06:58 AM


Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#4 barnbabe718

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Posted 08 September 2014 - 11:22 AM

I'm sorry. I subscribed to notifications for this post, but the email notification was sent to my spam filter. I will run those 2 tools now and post shortly. 



#5 gringo_pr

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Posted 08 September 2014 - 12:04 PM

No problem and I will check on you later


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#6 barnbabe718

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Posted 08 September 2014 - 12:51 PM

Overall, the computer seems to be running about the same. It's slow, especially at start-up, although I haven't seen any pop-ups in the last few days.

 

One really strange thing that happened was that I went to download a PDF from my email earlier, and Acrobat Reader was gone from the computer. I had un-installed and re-installed it last week because the program appeared to be corrupted (wouldn't run, lots of different error messages) and no one has touched it since. I just thought that was really strange. 

 

The logs are below. Thanks again!

 

AdwCleaner.txt:

 

# AdwCleaner v3.309 - Report created 08/09/2014 at 13:35:44
# Updated 02/09/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : Jim - JIM-PC
# Running from : C:\Users\Jim\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
[#] Service Deleted : BackupStack
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\HELPER
Folder Deleted : C:\Program Files\PCFixSpeed
Folder Deleted : C:\Users\Jim\AppData\LocalLow\comcasttb
Folder Deleted : C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : LaunchSignup
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\mkfokfffehpeedafpekjeddnmnjhmcmk
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{08635077-8829-49E2-B338-C968817EB460}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{20A3F109-F7C1-47B4-8098-8E654B264B1D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8C7478AB-3155-463E-936F-55F91F0F10D0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9E1B65EE-A131-42B4-94CA-847505E2F611}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A11A6BD-7880-49BD-92D4-6F09D0BD3250}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{68DE31F7-43FF-4EE2-B88B-10665016970D}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}
Key Deleted : HKCU\Software\AppDataLow\Software\xfin_portal
Key Deleted : HKLM\SOFTWARE\InstallCore
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17207
 
 
-\\ Google Chrome v37.0.2062.103
 
[ File : C:\Users\Jim\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Search Provider] : hxxp://www.stubhub.com/search/doSearch?searchStr={searchTerms}&pageNumber=1&resultsPerPage=50&searchMode=event&start=0&rows=50&geo_exp=1
Deleted [Search Provider] : hxxp://websearch.ask.com/redirect?client=ff&src=crm&tb=DGY&o=102176&locale=en_US&apn_uid=B691F3F5-E9BF-4609-AE9A-D894C9ACE156&apn_ptnrs=JG&apn_sauid=D4DDFC2D-FC13-4990-8593-1DE87ADED630&apn_dtid=&q={searchTerms}
Deleted [Search Provider] : hxxp://blekko.com/ws/?source=86adbc52&tbp=rbox&toolbarid=blekkotb_soc&u=2012051112A24063B3BDBB1851367AB2&q={searchTerms}
Deleted [Search Provider] : hxxp://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&ctid=CT3205709
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Extension] : mkfokfffehpeedafpekjeddnmnjhmcmk
 
*************************
 
AdwCleaner[R0].txt - [2503 octets] - [08/09/2014 12:26:06]
AdwCleaner[S0].txt - [3292 octets] - [08/09/2014 13:35:44]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3352 octets] ##########
 

 

JRT.txt:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x86
Ran by Jim on Mon 09/08/2014 at 13:43:05.77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 09/08/2014 at 13:46:18.38
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#7 gringo_pr

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Posted 09 September 2014 - 08:05 AM


Hello barnbabe718

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 barnbabe718

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Posted 09 September 2014 - 08:58 AM

I didn't have any issues, and it went pretty quickly. Combofix itself didn't restart the computer, but it was pretty unresponsive when ComboFix was done, so I restarted manually. 

 

Combofix Log: 

 

ComboFix 14-09-09.01 - Jim 09/09/2014   9:44.2.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3061.1618 [GMT -4:00]
Running from: c:\users\Jim\Desktop\ComboFix.exe
AV: Norton Security Suite *Disabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
FW: Norton Security Suite *Disabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
SP: Norton Security Suite *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((   Files Created from 2014-08-09 to 2014-09-09  )))))))))))))))))))))))))))))))
.
.
2014-09-09 13:49 . 2014-09-09 13:49 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-09-08 17:43 . 2014-09-08 17:43 -------- d-----w- c:\windows\ERUNT
2014-09-08 16:27 . 2010-08-30 12:34 536576 ----a-w- c:\windows\system32\sqlite3.dll
2014-09-08 16:25 . 2014-09-08 17:36 -------- d-----w- C:\AdwCleaner
2014-09-08 16:07 . 2014-09-08 16:07 -------- d-----w- c:\program files\Common Files\Adobe
2014-09-02 20:23 . 2014-09-02 20:23 -------- d-----w- C:\N360_BACKUP
2014-09-02 20:13 . 2014-09-02 20:13 -------- d-----w- C:\NPE
2014-09-02 20:10 . 2014-09-02 20:22 -------- d-----w- c:\users\Jim\AppData\Local\NPE
2014-08-23 20:02 . 2014-09-08 16:09 -------- d-----w- c:\users\Jim\AppData\Local\Adobe
2014-08-23 17:57 . 2014-09-06 16:57 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-08-23 17:56 . 2014-09-02 19:04 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-08-23 17:56 . 2014-08-23 17:56 -------- d-----w- c:\programdata\Malwarebytes
2014-08-23 17:56 . 2014-05-12 11:26 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-08-23 17:56 . 2014-05-12 11:25 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-08-23 17:56 . 2014-05-12 11:25 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-08-13 18:54 . 2014-08-13 19:25 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2014-08-13 18:54 . 2014-08-13 18:55 -------- d-----w- c:\program files\Spybot - Search & Destroy
2014-08-13 05:04 . 2014-08-27 21:19 -------- d-----w- c:\windows\system32\drivers\N360\1505000.013
2014-08-12 16:40 . 2014-08-12 16:40 -------- d-----w- c:\users\Jim\AppData\Roaming\Bank Rhode Island M-Secure Browser
2014-08-12 16:35 . 2014-07-23 17:24 38864 ----a-w- c:\windows\system32\drivers\obskbdrv.sys
2014-08-12 16:34 . 2014-08-12 16:34 -------- d-----w- c:\program files\Bank Rhode Island
2014-08-11 21:06 . 2014-08-11 21:06 -------- d-----w- c:\users\Jim\AppData\Roaming\TeamViewer
2014-08-11 21:02 . 2014-08-12 16:38 -------- d-----w- c:\users\Jim\AppData\Local\LogMeIn Rescue Applet
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-08-23 18:17 . 2014-07-21 21:12 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-08-23 18:17 . 2014-07-21 21:12 699568 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-07-18 20:02 . 2014-07-18 20:02 142936 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2014-07-18 10:07 . 2014-07-18 10:07 86016 ----a-w- c:\windows\system32\iesysprep.dll
2014-07-18 10:07 . 2014-07-18 10:07 74240 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2014-07-18 10:07 . 2014-07-18 10:07 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2014-07-18 10:07 . 2014-07-18 10:07 645120 ----a-w- c:\windows\system32\jsIntl.dll
2014-07-18 10:07 . 2014-07-18 10:07 62464 ----a-w- c:\windows\system32\tdc.ocx
2014-07-18 10:07 . 2014-07-18 10:07 62464 ----a-w- c:\windows\system32\MshtmlDac.dll
2014-07-18 10:07 . 2014-07-18 10:07 61952 ----a-w- c:\windows\system32\iesetup.dll
2014-07-18 10:07 . 2014-07-18 10:07 592896 ----a-w- c:\windows\system32\jscript9diag.dll
2014-07-18 10:07 . 2014-07-18 10:07 51200 ----a-w- c:\windows\system32\ieetwproxystub.dll
2014-07-18 10:07 . 2014-07-18 10:07 48640 ----a-w- c:\windows\system32\mshtmler.dll
2014-07-18 10:07 . 2014-07-18 10:07 455168 ----a-w- c:\windows\system32\vbscript.dll
2014-07-18 10:07 . 2014-07-18 10:07 4254720 ----a-w- c:\windows\system32\jscript9.dll
2014-07-18 10:07 . 2014-07-18 10:07 4096 ----a-w- c:\windows\system32\ieetwcollectorres.dll
2014-07-18 10:07 . 2014-07-18 10:07 36352 ----a-w- c:\windows\system32\imgutil.dll
2014-07-18 10:07 . 2014-07-18 10:07 337408 ----a-w- c:\windows\system32\html.iec
2014-07-18 10:07 . 2014-07-18 10:07 32256 ----a-w- c:\windows\system32\JavaScriptCollectionAgent.dll
2014-07-18 10:07 . 2014-07-18 10:07 2724864 ----a-w- c:\windows\system32\mshtml.tlb
2014-07-18 10:07 . 2014-07-18 10:07 24576 ----a-w- c:\windows\system32\licmgr10.dll
2014-07-18 10:07 . 2014-07-18 10:07 1964544 ----a-w- c:\windows\system32\inetcpl.cpl
2014-07-18 10:07 . 2014-07-18 10:07 194048 ----a-w- c:\windows\system32\elshyph.dll
2014-07-18 10:07 . 2014-07-18 10:07 182272 ----a-w- c:\windows\system32\msls31.dll
2014-07-18 10:07 . 2014-07-18 10:07 1791488 ----a-w- c:\windows\system32\wininet.dll
2014-07-18 10:07 . 2014-07-18 10:07 151552 ----a-w- c:\windows\system32\iexpress.exe
2014-07-18 10:07 . 2014-07-18 10:07 139264 ----a-w- c:\windows\system32\wextract.exe
2014-07-18 10:07 . 2014-07-18 10:07 13312 ----a-w- c:\windows\system32\mshta.exe
2014-07-18 10:07 . 2014-07-18 10:07 112128 ----a-w- c:\windows\system32\ieUnatt.exe
2014-07-18 10:07 . 2014-07-18 10:07 111616 ----a-w- c:\windows\system32\IEAdvpack.dll
2014-07-18 10:07 . 2014-07-18 10:07 108032 ----a-w- c:\windows\system32\ieetwcollector.exe
2014-07-18 10:07 . 2014-07-18 10:07 1068032 ----a-w- c:\windows\system32\mshtmlmedia.dll
2014-07-18 10:07 . 2014-07-18 10:07 69632 ----a-w- c:\windows\system32\smss.exe
2014-07-18 10:07 . 2014-07-18 10:07 640512 ----a-w- c:\windows\system32\advapi32.dll
2014-07-18 10:07 . 2014-07-18 10:07 619520 ----a-w- c:\windows\system32\tdh.dll
2014-07-18 10:07 . 2014-07-18 10:07 38912 ----a-w- c:\windows\system32\csrsrv.dll
2014-07-18 10:07 . 2014-07-18 10:07 1289096 ----a-w- c:\windows\system32\ntdll.dll
2014-07-18 10:06 . 2014-07-18 10:06 231424 ----a-w- c:\windows\system32\mswsock.dll
2014-07-18 10:06 . 2014-07-18 10:06 49152 ----a-w- c:\windows\system32\taskhost.exe
2014-07-18 10:04 . 2014-07-18 10:04 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 906240 ----a-w- c:\windows\system32\FntCache.dll
2014-07-18 10:04 . 2014-07-18 10:04 604160 ----a-w- c:\windows\system32\d3d10level9.dll
2014-07-18 10:04 . 2014-07-18 10:04 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 364544 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2014-07-18 10:04 . 2014-07-18 10:04 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 293376 ----a-w- c:\windows\system32\dxgi.dll
2014-07-18 10:04 . 2014-07-18 10:04 2560 ---ha-w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 249856 ----a-w- c:\windows\system32\d3d10_1core.dll
2014-07-18 10:04 . 2014-07-18 10:04 2284544 ----a-w- c:\windows\system32\msmpeg2vdec.dll
2014-07-18 10:04 . 2014-07-18 10:04 220160 ----a-w- c:\windows\system32\d3d10core.dll
2014-07-18 10:04 . 2014-07-18 10:04 207872 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2014-07-18 10:04 . 2014-07-18 10:04 187392 ----a-w- c:\windows\system32\UIAnimation.dll
2014-07-18 10:04 . 2014-07-18 10:04 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2014-07-18 10:04 . 2014-07-18 10:04 1247744 ----a-w- c:\windows\system32\DWrite.dll
2014-07-18 10:04 . 2014-07-18 10:04 1158144 ----a-w- c:\windows\system32\XpsPrint.dll
2014-07-18 10:04 . 2014-07-18 10:04 1080832 ----a-w- c:\windows\system32\d3d10.dll
2014-07-18 10:04 . 2014-07-18 10:04 10752 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2014-07-18 10:03 . 2014-07-18 10:03 1505280 ----a-w- c:\windows\system32\d3d11.dll
2014-07-16 21:11 . 2014-07-28 06:58 86888 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-07-16 21:11 . 2014-07-28 06:58 53064 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\LMIproc.dll
2014-07-16 21:11 . 2014-07-28 06:58 31560 ----a-w- c:\windows\system32\LMIport.dll
2014-07-16 21:11 . 2014-07-28 06:57 85832 ----a-w- c:\windows\system32\LMIinit.dll
2014-07-14 11:12 . 2014-07-18 11:28 8217224 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{ED738317-D297-4B67-B898-CAEE2FF834E9}\mpengine.dll
2014-06-30 01:40 . 2014-07-17 17:54 404480 ----a-w- c:\windows\system32\aepdu.dll
2014-06-30 01:36 . 2014-07-17 17:54 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-06-18 23:16 . 2014-07-18 11:01 646144 ----a-w- c:\windows\system32\MsSpellCheckingFacility.exe
2014-06-18 01:51 . 2014-07-17 17:56 646144 ----a-w- c:\windows\system32\osk.exe
2014-06-18 00:52 . 2014-07-17 17:56 2350080 ----a-w- c:\windows\system32\win32k.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"GoogleChromeAutoLaunch_310A1035F13E68D21833EE95399A7CE8"="c:\program files\Google\Chrome\Application\chrome.exe" [2014-08-30 852808]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-24 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-24 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-24 150552]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2011-06-15 1532760]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2014-07-28 1838592]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2014-02-07 63048]
"tvncontrol"="c:\program files\ShowMyPCService\tvnserver.exe" [2013-11-21 815704]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2014-05-08 959904]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2011-12-22 984936]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll
.
R1 AntiLog32;AntiLog32;c:\windows\system32\drivers\AntiLog32.sys [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-07-18 108032]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-09-06 110296]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2014-07-18 1343400]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\1505000.013\SYMDS.SYS [2013-09-10 367704]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\1505000.013\SYMEFA.SYS [2014-07-23 936152]
S1 BHDrvx86;BHDrvx86;c:\program files\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140821.007\BHDrvx86.sys [2014-08-18 1138480]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360\1505000.013\ccSetx86.sys [2013-09-26 127064]
S1 IDSVix86;IDSVix86;c:\program files\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140907.003\IDSvix86.sys [2014-08-29 476888]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\1505000.013\Ironx86.SYS [2013-09-27 206936]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360\1505000.013\SYMNETS.SYS [2014-07-23 447704]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn\x86\LMIGuardianSvc.exe [2014-07-16 375120]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2014-02-07 13624]
S2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\21.5.0.19\N360.exe [2014-08-01 265040]
S2 obskbsvc;Online Banking Solutions Keyboard Driver;c:\program files\Bank Rhode Island\M-Secure Browser\driver\x86\drv\obskbsvc.exe [2014-07-23 75984]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S2 tvnserver;TightVNC Server;c:\program files\ShowMyPCService\tvnserver.exe [2013-11-21 815704]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-07-18 109872]
S3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60x.sys [2009-07-13 229888]
S3 obskbdrv;obskbdrv;c:\windows\system32\drivers\obskbdrv.sys [2014-07-23 38864]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - ERASERUTILDRV11410
*Deregistered* - EraserUtilDrv11410
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-09-03 08:25 1096520 ----a-w- c:\program files\Google\Chrome\Application\37.0.2062.103\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-09-09 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-07-21 18:17]
.
2014-09-08 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2014-07-21 21:13]
.
2014-09-09 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2014-07-21 21:13]
.
.
------- Supplementary Scan -------
.
uStart Page = www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
- - - - ORPHANS REMOVED - - - -
.
AddRemove-{F7B34B38-02A6-44D5-B8CC-06EB3B8ACFC9}_is1 - c:\program files\PCFixSpeed\unins000.exe
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\21.5.0.19\N360.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\21.5.0.19\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360\1505000.013\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files\Norton Security Suite\Engine\21.5.0.19"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,36,70,65,1b,45,4c,e3,4e,a6,e1,0c,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,36,70,65,1b,45,4c,e3,4e,a6,e1,0c,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_14_0_0_176_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_14_0_0_176_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-09-09  09:51:43
ComboFix-quarantined-files.txt  2014-09-09 13:51
.
Pre-Run: 78,774,607,872 bytes free
Post-Run: 78,682,042,368 bytes free
.
- - End Of File - - 7D425E59BFFA48E19A0CD863B5DB3588
A36C5E4F47E84449FF07ED3517B43A31


#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 10 September 2014 - 06:33 AM


Hello barnbabe718

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::


 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 barnbabe718

barnbabe718
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Posted 12 September 2014 - 12:55 PM

Hi, 

 

I just wanted to let you know that I won't have access to the computer until at least tomorrow (Saturday), but I will run this as soon as possible. Thanks again for your help!

 

- Liz



#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 13 September 2014 - 02:37 PM

no problem and i will look for you then


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:02:34 AM

Posted 17 September 2014 - 07:19 AM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 barnbabe718

barnbabe718
  • Topic Starter

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  • 22 posts
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  • Local time:01:34 AM

Posted 17 September 2014 - 05:33 PM

I'm sorry for the delay, but the computer seems to be running pretty well. I'm not the primary user, but I haven't noticed anything, and my dad said that it seems to be running better. 

 

Here is the ComboFix log: 

 

ComboFix 14-09-16.01 - Jim 09/17/2014  17:49:37.3.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3061.1976 [GMT -4:00]
Running from: c:\users\Jim\Desktop\ComboFix.exe
Command switches used :: c:\users\Jim\Desktop\CFScript.txt
AV: Norton Security Suite *Disabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
FW: Norton Security Suite *Disabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
SP: Norton Security Suite *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
.
.
(((((((((((((((((((((((((   Files Created from 2014-08-17 to 2014-09-17  )))))))))))))))))))))))))))))))
.
.
2014-09-17 21:55 . 2014-09-17 21:55 -------- d-----w- c:\users\Default\AppData\Local\temp
2014-09-12 07:06 . 2014-06-27 01:45 2285056 ----a-w- c:\windows\system32\msmpeg2vdec.dll
2014-09-12 04:33 . 2014-07-07 01:40 1059840 ----a-w- c:\windows\system32\lsasrv.dll
2014-09-12 04:33 . 2014-07-07 01:40 550912 ----a-w- c:\windows\system32\kerberos.dll
2014-09-12 04:33 . 2014-06-24 02:59 1987584 ----a-w- c:\windows\system32\d3d10warp.dll
2014-09-12 04:33 . 2014-08-01 11:35 793600 ----a-w- c:\windows\system32\TSWorkspace.dll
2014-09-12 04:33 . 2014-09-05 01:52 445952 ----a-w- c:\windows\system32\aepdu.dll
2014-09-12 04:33 . 2014-09-05 01:47 302592 ----a-w- c:\windows\system32\aeinv.dll
2014-09-10 07:05 . 2014-03-09 21:47 99480 ----a-w- c:\windows\system32\infocardapi.dll
2014-09-10 07:05 . 2014-06-30 22:14 8856 ----a-w- c:\windows\system32\icardres.dll
2014-09-10 07:05 . 2014-03-09 21:47 619672 ----a-w- c:\windows\system32\icardagt.exe
2014-09-10 07:05 . 2014-06-06 06:16 35480 ----a-w- c:\windows\system32\TsWpfWrp.exe
2014-09-08 17:43 . 2014-09-08 17:43 -------- d-----w- c:\windows\ERUNT
2014-09-08 16:27 . 2010-08-30 12:34 536576 ----a-w- c:\windows\system32\sqlite3.dll
2014-09-08 16:25 . 2014-09-08 17:36 -------- d-----w- C:\AdwCleaner
2014-09-08 16:07 . 2014-09-08 16:07 -------- d-----w- c:\program files\Common Files\Adobe
2014-09-02 20:23 . 2014-09-02 20:23 -------- d-----w- C:\N360_BACKUP
2014-09-02 20:13 . 2014-09-02 20:13 -------- d-----w- C:\NPE
2014-09-02 20:10 . 2014-09-02 20:22 -------- d-----w- c:\users\Jim\AppData\Local\NPE
2014-08-29 12:51 . 2014-08-23 01:46 305152 ----a-w- c:\windows\system32\gdi32.dll
2014-08-29 12:51 . 2014-08-23 00:42 2352640 ----a-w- c:\windows\system32\win32k.sys
2014-08-23 20:02 . 2014-09-08 16:09 -------- d-----w- c:\users\Jim\AppData\Local\Adobe
2014-08-23 17:57 . 2014-09-06 16:57 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-08-23 17:56 . 2014-09-02 19:04 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-08-23 17:56 . 2014-08-23 17:56 -------- d-----w- c:\programdata\Malwarebytes
2014-08-23 17:56 . 2014-05-12 11:26 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-08-23 17:56 . 2014-05-12 11:25 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-08-23 17:56 . 2014-05-12 11:25 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2014-09-09 22:12 . 2014-07-21 21:12 71344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-09-09 22:12 . 2014-07-21 21:12 701104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-07-25 06:35 . 2014-07-25 06:35 875688 ----a-w- c:\windows\system32\msvcr120_clr0400.dll
2014-07-23 17:24 . 2014-08-12 16:35 38864 ----a-w- c:\windows\system32\drivers\obskbdrv.sys
2014-07-23 05:13 . 2014-08-13 05:04 447704 ----a-w- c:\windows\system32\drivers\N360\1505000.013\symnets.sys
2014-07-23 05:13 . 2014-08-13 05:04 936152 ----a-w- c:\windows\system32\drivers\N360\1505000.013\symefa.sys
2014-07-23 04:50 . 2014-08-13 05:04 664280 ----a-w- c:\windows\system32\drivers\N360\1505000.013\srtsp.sys
2014-07-18 20:02 . 2014-07-18 20:02 142936 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2014-07-18 10:07 . 2014-07-18 10:07 86016 ----a-w- c:\windows\system32\iesysprep.dll
2014-07-18 10:07 . 2014-07-18 10:07 74240 ----a-w- c:\windows\system32\SetIEInstalledDate.exe
2014-07-18 10:07 . 2014-07-18 10:07 71680 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2014-07-18 10:07 . 2014-07-18 10:07 645120 ----a-w- c:\windows\system32\jsIntl.dll
2014-07-18 10:07 . 2014-07-18 10:07 62464 ----a-w- c:\windows\system32\tdc.ocx
2014-07-18 10:07 . 2014-07-18 10:07 48640 ----a-w- c:\windows\system32\mshtmler.dll
2014-07-18 10:07 . 2014-07-18 10:07 36352 ----a-w- c:\windows\system32\imgutil.dll
2014-07-18 10:07 . 2014-07-18 10:07 337408 ----a-w- c:\windows\system32\html.iec
2014-07-18 10:07 . 2014-07-18 10:07 24576 ----a-w- c:\windows\system32\licmgr10.dll
2014-07-18 10:07 . 2014-07-18 10:07 194048 ----a-w- c:\windows\system32\elshyph.dll
2014-07-18 10:07 . 2014-07-18 10:07 182272 ----a-w- c:\windows\system32\msls31.dll
2014-07-18 10:07 . 2014-07-18 10:07 151552 ----a-w- c:\windows\system32\iexpress.exe
2014-07-18 10:07 . 2014-07-18 10:07 139264 ----a-w- c:\windows\system32\wextract.exe
2014-07-18 10:07 . 2014-07-18 10:07 13312 ----a-w- c:\windows\system32\mshta.exe
2014-07-18 10:07 . 2014-07-18 10:07 111616 ----a-w- c:\windows\system32\IEAdvpack.dll
2014-07-18 10:07 . 2014-07-18 10:07 69632 ----a-w- c:\windows\system32\smss.exe
2014-07-18 10:07 . 2014-07-18 10:07 640512 ----a-w- c:\windows\system32\advapi32.dll
2014-07-18 10:07 . 2014-07-18 10:07 619520 ----a-w- c:\windows\system32\tdh.dll
2014-07-18 10:07 . 2014-07-18 10:07 38912 ----a-w- c:\windows\system32\csrsrv.dll
2014-07-18 10:07 . 2014-07-18 10:07 1289096 ----a-w- c:\windows\system32\ntdll.dll
2014-07-18 10:06 . 2014-07-18 10:06 231424 ----a-w- c:\windows\system32\mswsock.dll
2014-07-18 10:06 . 2014-07-18 10:06 49152 ----a-w- c:\windows\system32\taskhost.exe
2014-07-18 10:04 . 2014-07-18 10:04 9728 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 906240 ----a-w- c:\windows\system32\FntCache.dll
2014-07-18 10:04 . 2014-07-18 10:04 604160 ----a-w- c:\windows\system32\d3d10level9.dll
2014-07-18 10:04 . 2014-07-18 10:04 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shlwapi-l2-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 5632 ---ha-w- c:\windows\system32\api-ms-win-downlevel-ole32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 4096 ---ha-w- c:\windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 364544 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2014-07-18 10:04 . 2014-07-18 10:04 3584 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l2-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 3072 ---ha-w- c:\windows\system32\api-ms-win-downlevel-shell32-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 293376 ----a-w- c:\windows\system32\dxgi.dll
2014-07-18 10:04 . 2014-07-18 10:04 2560 ---ha-w- c:\windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
2014-07-18 10:04 . 2014-07-18 10:04 249856 ----a-w- c:\windows\system32\d3d10_1core.dll
2014-07-18 10:04 . 2014-07-18 10:04 220160 ----a-w- c:\windows\system32\d3d10core.dll
2014-07-18 10:04 . 2014-07-18 10:04 207872 ----a-w- c:\windows\system32\WindowsCodecsExt.dll
2014-07-18 10:04 . 2014-07-18 10:04 187392 ----a-w- c:\windows\system32\UIAnimation.dll
2014-07-18 10:04 . 2014-07-18 10:04 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2014-07-18 10:04 . 2014-07-18 10:04 1247744 ----a-w- c:\windows\system32\DWrite.dll
2014-07-18 10:04 . 2014-07-18 10:04 1158144 ----a-w- c:\windows\system32\XpsPrint.dll
2014-07-18 10:04 . 2014-07-18 10:04 1080832 ----a-w- c:\windows\system32\d3d10.dll
2014-07-18 10:04 . 2014-07-18 10:04 10752 ---ha-w- c:\windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
2014-07-18 10:03 . 2014-07-18 10:03 1505280 ----a-w- c:\windows\system32\d3d11.dll
2014-07-16 21:11 . 2014-07-28 06:58 86888 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2014-07-16 21:11 . 2014-07-28 06:58 53064 ----a-w- c:\windows\system32\Spool\prtprocs\w32x86\LMIproc.dll
2014-07-16 21:11 . 2014-07-28 06:58 31560 ----a-w- c:\windows\system32\LMIport.dll
2014-07-16 21:11 . 2014-07-28 06:57 85832 ----a-w- c:\windows\system32\LMIinit.dll
2014-07-16 02:46 . 2014-08-15 10:52 2048 ----a-w- c:\windows\system32\tzres.dll
2014-07-14 11:12 . 2014-07-18 11:28 8217224 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{ED738317-D297-4B67-B898-CAEE2FF834E9}\mpengine.dll
2014-07-14 01:42 . 2014-08-15 10:52 654336 ----a-w- c:\windows\system32\rpcrt4.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2009-09-24 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2009-09-24 173592]
"Persistence"="c:\windows\system32\igfxpers.exe" [2009-09-24 150552]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2012-11-05 89184]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2011-06-15 1532760]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2014-07-28 1838592]
"LogMeIn GUI"="c:\program files\LogMeIn\x86\LogMeInSystray.exe" [2014-02-07 63048]
"tvncontrol"="c:\program files\ShowMyPCService\tvnserver.exe" [2013-11-21 815704]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2014-05-08 959904]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2011-12-22 984936]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~3\GoogleDesktopNetwork3.dll
.
R1 AntiLog32;AntiLog32;c:\windows\system32\drivers\AntiLog32.sys [x]
R3 IEEtwCollectorService;Internet Explorer ETW Collector Service;c:\windows\system32\IEEtwCollector.exe [2014-08-18 108032]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-09-06 110296]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys [2010-11-20 52224]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys [2010-11-20 27264]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2014-07-18 1343400]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360\1505000.013\SYMDS.SYS [2013-09-10 367704]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360\1505000.013\SYMEFA.SYS [2014-07-23 936152]
S1 BHDrvx86;BHDrvx86;c:\program files\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140912.003\BHDrvx86.sys [2014-09-12 1137368]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360\1505000.013\ccSetx86.sys [2013-09-26 127064]
S1 IDSVix86;IDSVix86;c:\program files\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140916.001\IDSvix86.sys [2014-08-29 476888]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360\1505000.013\Ironx86.SYS [2013-09-27 206936]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360\1505000.013\SYMNETS.SYS [2014-07-23 447704]
S2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\LogMeIn\x86\LMIGuardianSvc.exe [2014-07-16 375120]
S2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\LogMeIn\x86\RaInfo.sys [2014-02-07 13624]
S2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\21.5.0.19\N360.exe [2014-08-01 265040]
S2 obskbsvc;Online Banking Solutions Keyboard Driver;c:\program files\Bank Rhode Island\M-Secure Browser\driver\x86\drv\obskbsvc.exe [2014-07-23 75984]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]
S2 tvnserver;TightVNC Server;c:\program files\ShowMyPCService\tvnserver.exe [2013-11-21 815704]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2014-09-09 111408]
S3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\k57nd60x.sys [2009-07-13 229888]
S3 obskbdrv;obskbdrv;c:\windows\system32\drivers\obskbdrv.sys [2014-07-23 38864]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
2014-09-09 19:26 1096520 ----a-w- c:\program files\Google\Chrome\Application\37.0.2062.120\Installer\chrmstp.exe
.
Contents of the 'Scheduled Tasks' folder
.
2014-09-17 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2014-07-21 22:12]
.
2014-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2014-07-21 21:13]
.
2014-09-17 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2014-07-21 21:13]
.
.
------- Supplementary Scan -------
.
uStart Page = www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~2\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\21.5.0.19\N360.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\21.5.0.19\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360\1505000.013\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files\Norton Security Suite\Engine\21.5.0.19"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\User Preferences]
@Denied: (2) (LocalSystem)
"88D7D0879DAB32E14DE5B3A805A34F98AFF34F5977"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,36,70,65,1b,45,4c,e3,4e,a6,e1,0c,\
"2D53CFFC5C1A3DD2E97B7979AC2A92BD59BC839E81"=hex:01,00,00,00,d0,8c,9d,df,01,15,
   d1,11,8c,7a,00,c0,4f,c2,97,eb,01,00,00,00,36,70,65,1b,45,4c,e3,4e,a6,e1,0c,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_15_0_0_152_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil32_15_0_0_152_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}]
@Denied: (A 2) (Everyone)
@="IFlashBroker6"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2014-09-17  17:57:03
ComboFix-quarantined-files.txt  2014-09-17 21:57
ComboFix2.txt  2014-09-09 13:51
.
Pre-Run: 75,738,804,224 bytes free
Post-Run: 75,692,568,576 bytes free
.
- - End Of File - - 7386F492698FB7A3FF5817A09AB964F1
A36C5E4F47E84449FF07ED3517B43A31


#14 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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Posted 18 September 2014 - 10:59 AM


Hello barnbabe718

I would like to see a report that combofix makes.

extra combofix report
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box
C:\Qoobox\Add-Remove Programs.txt
  • click ok
copy and paste the report into this topic for me to review

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#15 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:34 AM

Posted 26 September 2014 - 01:55 PM


Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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