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I caught a virus that does not delete

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#1 giancai


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Posted 02 September 2014 - 10:55 AM

Hello everyone, I got a virus on Windows xp, which unfortunately does not allow me to see even more of the taskbar below. I proceeded to disable services and all that is in msconfig startup, but as attached image, even if I remove those highlighted as soon as I close and restart or shut alone, you grow back on their own. I wanted to try combofix, but I can not in any way to get it started. I've done scans with nod32, VirIT and malwarebytes, but I have not even solved the problem by putting the hd on a pc running. There is also to say that if I click something on the desktop, it tells me: Can not access C: \ -------. access denied. how can I fix ??

ps I can not format .: otherwise I would have already done.


Edited by hamluis, 02 September 2014 - 11:04 AM.
Moved from XP to Am I Infected - Hamluis.

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#2 boopme


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Posted 02 September 2014 - 03:43 PM

Hello, please do not run and post a ComboFix log. ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use. Using it on your own can cause problems with your computer. If neded we will ask for it.

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.
Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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