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Gateway GT5432 Powers Off when loading Windows Vista

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#1 vickyl702


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Posted 02 September 2014 - 02:23 AM

I apologize if this is posted in the wrong forum. I am frustrated, need a solution.

I have a Gateway GT5432 Windows Vista. It's always been very loud, even when there's nothing running or it's idle. Several times, in the past, it's shut off by itself. A few days ago it shut off, I tried powering it back on, it would load to the party where it says starting windows and then power off. It kept doing that.

I was able to get to the start up menu, didn't power off while I looked at the settings. It seems like it only powers off when it's trying to load windows. I tried Safe Mode, Last Known Configuration and was able to get to the point where it asks for my password (user). Once I entered my password, it powered off.

I spray dusted everything inside in case that was the problem. The fans are way quieter but that's it. I have years and years of photos that I don't have backed up anywhere else, as well as important documents. I truly hope that I haven't lost all my documents, photos and applications. I tried researching but hhaven't came across much.

I would really appreciate some assistance, suggestions, etc.

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#2 jhayz


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Posted 02 September 2014 - 03:08 AM

Hello vickyl702 and :welcome: to the Bleeping Computer Community :)

I truly hope that I haven't lost all my documents, photos and applications. I tried researching but hhaven't came across much.



There is a possibility that a heating problem, CPU and heatsink needs cleaning and reapplying thermal paste or a PSU problem initially is the problem here. To be able to retrieve your data hopefully the drive is still healthy by slaving or using a working computer to attach the internal drive by USB a SATA/IDE enlosure. See this link tutorial on how to save and backup your data.


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