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Windows 7 SP1 will not install


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14 replies to this topic

#1 boknows

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Posted 02 September 2014 - 12:08 AM

I am new to this forum.  I have been prompted to upgrade my browser to IE11. When attempting to do so, I get a prompt indicating Windows 7 SP1 must be installed in order to upgrade to IE11.

 

All attempts to install SP1 have failed. How do I resolve this issue?  Any assistance will be greatly appreciated. 



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#2 technonymous

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Posted 02 September 2014 - 02:34 AM

Welcome to BC. Does your system meet the requirements? http://windows.microsoft.com/en-US/windows7/install-windows-7-service-pack-1

If it is generating this error 0x80004005 - E_FAIL Unspecified error     0x8004a029 Then there is a FixIt for me link here http://support.microsoft.com/kb/2530477 If you're not sure of the error, you can still download and attempt to use the FixIt. If the fix does not apply to your case it will abort.


Edited by technonymous, 02 September 2014 - 02:36 AM.


#3 dc3

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Posted 02 September 2014 - 08:09 AM

When this fails, what error are you receiving?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 boknows

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Posted 02 September 2014 - 08:28 AM

I got the following message after attempting to install SP1:

 

The 32 bit version of the service pack can't be installed.  Obtain a 64 bit version of the service pack, and then restart the installation.



#5 dc3

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Posted 02 September 2014 - 08:38 AM

Did you try the 64-bit version?


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 boknows

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Posted 02 September 2014 - 08:53 AM

Yes I did. The very first version that I installed this morning was labeled 64 bit. For some reason my PC is not

recognizing this as 64 bit...the software is being identfied as 32 bit when in fact is not.

 

This all started with a prompt stating OPERATING SYSTEM IS NOT SUPPORTED.

You need Windows SP1 or Server 2008 R2 SP1  to install IE11.



#7 jhayz

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Posted 02 September 2014 - 09:03 AM

Did you try downloading and saving the whole service pack 1 online instead? Perhaps using the DVD iso version http://www.microsoft.com/en-ph/download/details.aspx?id=5842


Tekken
 


#8 boknows

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Posted 02 September 2014 - 10:07 AM

Yes. Still get the prompt to obtain 64 bit version and then restrart installation. 



#9 coxchris

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Posted 02 September 2014 - 10:56 AM

That odd in it's itself

 

Can you verify this in the system applet. Right click  Computer and select Properties

 

Under System

 

i need processor name:

System type

 

Under Window Activation

 

can you verify Windows activation  Please don't put the product ID in this thread 

 

Windows is activated 


AA in Computer Networking Technology

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#10 hamluis

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Posted 02 September 2014 - 11:23 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#11 boknows

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Posted 02 September 2014 - 11:34 AM

Chris:

 

my response to your query:

 

Processor Name: INTEL ® CORE ™ i3 CPU M370 

                            2.40GHZ  2.40GHZ

 

System Type: 64 Bit Operating System 

  

Windows Activation:      Windows is Activated



#12 boknows

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Posted 02 September 2014 - 12:24 PM

Application errors:
==================
Error: (09/02/2014 09:27:18 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (09/02/2014 08:25:06 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.17267, time stamp: 0x5131789a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x00000000027f0980
Faulting process id: 0x11050
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (09/02/2014 08:23:46 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.17267, time stamp: 0x5131789a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x0000000002740b4c
Faulting process id: 0xf568
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (09/02/2014 08:11:03 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 8.0.7600.17267, time stamp: 0x5131789a
Faulting module name: mshtml.dll, version: 8.0.7600.17267, time stamp: 0x513191fa
Exception code: 0xc0000005
Fault offset: 0x00000000001634a0
Faulting process id: 0xb4a0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3

 

Error: (09/02/2014 08:10:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

 

Error: (09/02/2014 08:10:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

 

Error: (09/02/2014 00:35:03 AM) (Source: Application Hang) (User: )
Description: The program iexplore.exe version 8.0.7600.17267 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e66c

Start Time: 01cfc6694bbf6309

Termination Time: 15

Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Report Id: dd9e80ae-3262-11e4-9ef6-f04da25f638f

 

Error: (09/01/2014 10:38:48 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (09/01/2014 11:18:11 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"1".
Dependent Assembly rpshellextension.1.0,language="*",type="win32",version="1.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.

 

Error: (09/01/2014 11:13:47 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifest.

 

System errors:
=============
Error: (09/02/2014 08:10:13 AM) (Source: Schannel) (User: NT AUTHORITY)
Description: The following fatal alert was generated: 10. The internal error state is 10.

 

Error: (09/02/2014 04:44:20 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Netman service.

 

Error: (09/02/2014 02:32:39 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Error Reporting Service service to connect.

 

Error: (09/01/2014 10:42:41 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

 

Error: (09/01/2014 10:42:41 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

 

Error: (09/01/2014 10:42:40 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

 

Error: (09/01/2014 10:42:40 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

 

Error: (09/01/2014 10:42:19 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

 

Error: (09/01/2014 10:42:19 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Platform Services service to connect.

 

Error: (09/01/2014 10:42:18 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053

 

Microsoft Office Sessions:
=========================
Error: (09/02/2014 09:27:18 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\WINDOWS\Installer\{20C2051A-1ACA-48B4-9BA5-24625DCBD880}\recordingmanager.exe

 

Error: (09/02/2014 08:25:06 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7600.172675131789aunknown0.0.0.000000000c000041d00000000027f09801105001cfc67129ae866cC:\Program Files\Internet Explorer\iexplore.exeunknown8d70453f-32a4-11e4-9ef6-f04da25f638f

 

Error: (09/02/2014 08:23:46 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7600.172675131789aunknown0.0.0.000000000c000041d0000000002740b4cf56801cfc6af630c323dC:\Program Files\Internet Explorer\iexplore.exeunknown5d6779a4-32a4-11e4-9ef6-f04da25f638f

 

Error: (09/02/2014 08:11:03 AM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.7600.172675131789amshtml.dll8.0.7600.17267513191fac000000500000000001634a0b4a001cfc6712c170ad3C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\System32\mshtml.dll96a2fafb-32a2-11e4-9ef6-f04da25f638f

 

Error: (09/02/2014 08:10:16 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

 

Error: (09/02/2014 08:10:16 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

 

Error: (09/02/2014 00:35:03 AM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.7600.17267e66c01cfc6694bbf630915C:\Program Files (x86)\Internet Explorer\iexplore.exedd9e80ae-3262-11e4-9ef6-f04da25f638f

 

Error: (09/01/2014 10:38:48 PM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\WINDOWS\Installer\{20C2051A-1ACA-48B4-9BA5-24625DCBD880}\recordingmanager.exe

 

Error: (09/01/2014 11:18:11 AM) (Source: SideBySide)(User: )
Description: rpshellextension.1.0,language="*",type="win32",version="1.0.0.0"C:\WINDOWS\Installer\{20C2051A-1ACA-48B4-9BA5-24625DCBD880}\recordingmanager.exe

 

Error: (09/01/2014 11:13:47 AM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_fa62ad231704eab7.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd.manifestC:\Program Files (x86)\Cozi Express\CoziExpress.exe

 

CodeIntegrity Errors:
===================================
  Date: 2013-12-18 21:50:54.786
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\PROGRA~2\McAfee\SITEAD~1\x64\saHook.dll because the set of per-page image hashes could not be found on the system.

 

  Date: 2013-12-18 21:15:18.517
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\PROGRA~2\McAfee\SITEAD~1\x64\saHook.dll because the set of per-page image hashes could not be found on the system.

 

=========================== Installed Programs ============================
10-Key (HKLM-x32\...\10-Key) (Version:  - )
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (HKLM-x32\...\Adobe Photoshop Elements 8.0) (Version: 8.0 - Adobe Systems Incorporated)
Adobe Photoshop Elements 8.0 (x32 Version: 8.0 - Adobe Systems Incorporated) Hidden
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Advanced Audio FX Engine (HKLM-x32\...\Advanced Audio FX Engine) (Version: 1.12.05 - Creative Technology Ltd)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.23 - Atheros Communications Inc.)
Bing Bar (HKLM-x32\...\{D322A9E3-758B-4D60-A7C4-65C88FD378D0}) (Version: 7.2.241.0 - Microsoft Corporation)
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.0.8) (Version: 5.0.0.8 - Coupons.com Incorporated)
Cozi (HKLM-x32\...\{2DA5F129-11AC-4F11-8188-B2F07EAAC20A}) (Version: 1.0.4323.24051 - Cozi Group, Inc.)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell C1765 Color MFP (HKLM-x32\...\InstallShield_{D0CD1DA1-BCB9-432A-B7B6-5BBAAC93FF32}) (Version: 1.004.0 - Dell Inc.)
Dell C1765 Color MFP (x32 Version: 1.004.0 - Dell Inc.) Hidden
Dell Communications (Support Software) (HKLM-x32\...\{351DE0AB-7787-4497-9A7A-4AA9E3A4E290}) (Version: 1.0.09094 - Dell)
Dell DataSafe Local Backup - Support Software (HKLM-x32\...\{A9668246-FB70-4103-A1E3-66C9BC2EFB49}) (Version: 9.4.60 - Dell)
Dell DataSafe Local Backup (HKLM-x32\...\{0ED7EE95-6A97-47AA-AD73-152C08A15B04}) (Version: 9.4.60 - Dell)
Dell DataSafe Online (HKLM-x32\...\{13766F76-6C8C-4E57-A9F3-3212D1C6E0D1}) (Version: 1.2.0011 - Dell, Inc.)
Dell Dock (HKLM-x32\...\Dell Dock) (Version:  - Stardock Corporation)
Dell Dock (Version: 2.0 - Stardock Corporation) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell Support Center (Support Software) (HKLM-x32\...\{E3BFEE55-39E2-4BE0-B966-89FE583822C1}) (Version: 2.5.09100 - Dell)
Dell Webcam Central (HKLM-x32\...\Dell Webcam Central) (Version: 1.40.05 - Creative Technology Ltd)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.27 - Dropbox, Inc.)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.60.48.35 - Dell Inc.)
FastAccess (HKLM\...\{372D0C6A-070B-49AA-AB73-ABDDFA5C2F5D}) (Version: 2.4.90.1 - Sensible Vision)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.143 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2104 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Live! Cam Avatar Creator (HKLM-x32\...\{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}) (Version: 4.6.3009.1 - Creative Technology Ltd)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
McAfee AntiVirus Plus (HKLM-x32\...\MSC) (Version: 12.8.934 - McAfee, Inc.)
McAfee Online Backup (Version: 1.16.4.0 - McAfee, Inc.) Hidden
McAfee Online Backup (x32 Version:  - McAfee, Inc.) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Download Manager (HKLM-x32\...\{654977DB-0001-0002-0001-EABD228DDE8B}) (Version: 1.2.1 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4048 (HKLM\...\{91415F19-4C22-3609-A105-92ED3522D83C}) (Version: 9.0.30729.4048 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4048 (HKLM-x32\...\{5B1F2843-B379-3FF2-B0D3-64DD143ED53A}) (Version: 9.0.30729.4048 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Windows Debugging Symbols (HKLM-x32\...\{46EA439E-2D16-49B6-AA80-00DE992FE7CE}) (Version: 7601 - Microsoft)
Microsoft Windows Debugging Symbols (HKLM-x32\...\{5CBDF0C2-6FD1-4A32-9A0A-143D9AB91CCE}) (Version: 7601 - Microsoft)
Microsoft Windows Debugging Symbols (HKLM-x32\...\{68ADAEAA-DABD-45C1-9CC2-F995407549CD}) (Version: 7601 - Microsoft)
Microsoft Windows Debugging Symbols (HKLM-x32\...\{8DD62FB6-083D-40B9-9D7D-48449FDDDED5}) (Version: 7601 - Microsoft)
Mozilla Firefox 29.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 29.0.1 (x86 en-US)) (Version: 29.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
Nuance Cloud Connector (HKLM-x32\...\{9E63B181-A826-4765-9348-35E439AF7941}) (Version: 3.2.761 - Nuance Communications, Inc.)
Nuance PaperPort 14 (HKLM-x32\...\{848ABE9C-B7AA-4064-809F-7F38616918FF}) (Version: 14.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{12D745BA-7DEE-45C4-B2EA-E8CABE4361DE}) (Version: 7.10.3211 - Nuance Communications, Inc.)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0001 - Nuance Communications, Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.6.2 - Dell Inc.)
RealDownloader (x32 Version: 17.0.11 - RealNetworks, Inc.) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.10 - RealNetworks)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6088 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Roxio Burn (HKLM-x32\...\{B2E47DE7-800B-40BB-BD1F-9F221C3AEE87}) (Version: 1.01 - Roxio)
Roxio Burn (x32 Version: 1.01 - Roxio) Hidden
Scansoft PDF Professional (x32 Version:  - ) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 6.13 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.13.104 - Skype Technologies S.A.)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.20.0 - Synaptics Incorporated)
TaxACT 2013 Preparer's - 1120 Edition (HKLM-x32\...\TaxACT 2013 Preparer's - 1120 Edition) (Version:  - TaxACT, Inc.)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (HKLM-x32\...\{8E34682C-8118-31F1-BC4C-98CD9675E1C2}.KB2600217) (Version: 1 - Microsoft Corporation)
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
WildTangent Games (HKLM-x32\...\WildTangent dell Master Uninstall) (Version: 1.0.0.71 - WildTangent)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden

 

========================= Memory info: ===================================

Percentage of memory in use: 79%
Total physical RAM: 5940.5 MB
Available physical RAM: 1235.94 MB
Total Pagefile: 11879.11 MB
Available Pagefile: 5816.38 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972 MB

 

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:451.01 GB) (Free:369.34 GB) NTFS

 

========================= Users: ========================================

User accounts for \\BOBEAUFORD-PC

Administrator            BO BEAUFORD              Guest                   

**** End of log ****

 

Unable to do snapshot.  I keep getting an error code when I try to open the file after saving it to desktop.


Edited by hamluis, 02 September 2014 - 03:04 PM.


#13 coxchris

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Posted 02 September 2014 - 01:55 PM

Unable to do snapshot.  I keep getting an error code when I try to open the file after saving it to desktop.

 

Try to publish it to the web via File>Publish Snapshot it will open a dialogue box with a link copy that link to the thread

 

According to the log provide by mini tool box 

 

I would check the file system 

 

start search>cmd and select Run as Administrator

 

sfc /scannow 

 

It also appears that Mcafee is causing errors for you.

 

Check with hamluis to see what he finds also before you proceed  


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#14 hamluis

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Posted 02 September 2014 - 03:17 PM

I can't tell if McAfee is causing errors...or is being abused by possible malware.

 

If this were my system, I would do a clean install...it looks pretty messed up to me...and the lack of data that might tell us why it's messed up...is irritating.

 

IMO, this pattern reminds me of possibly illegal installs of Win 7...but it could be malware...it could be hardware problems...and so on.  The data just isn't there for a good guess, IMO.

 

Louis



#15 jhayz

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Posted 02 September 2014 - 08:32 PM

Try running the Microsoft Fixit then run system file checker and proceed with installing the dvd iso version. Please post the complete minitoolbox report next time.


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