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Slow, not working


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6 replies to this topic

#1 barnbabe718

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Posted 01 September 2014 - 08:10 PM

My Dad got a call last week from an "anti-virus" company who had him download some software onto his computer to see if he had any viruses. As soon as he said this, I freaked out and uninstalled the software that he had downloaded. It included PCFixSpeed (which will not uninstall) and several other pieces. The other programs uninstalled, but nothing happens when I try to uninstall PCFix Speed. He now gets frequent pop-ups telling him to back-up his computer, check for spyware, etc. He has also had issues with many programs. For example, Google Chrome would not open any websites, coming up with an error message that the page would not load. I un-installed and re-installed Chrome, and it is working for this time being. The same thing happened with Acrobat Reader. I apologize that I don't have more details of what he installed or what the pop-up messages have been, but I just found out that the issues have persisted past uninstalling the software.

 

I'm not really sure where to go from here. He definitely has a virus of some kind, as the computer is extremely slow and inconsistent, but I don't know what it is. 

 

Thanks in advance!

 

Liz



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#2 geekyogi

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Posted 01 September 2014 - 08:55 PM

Hi!

 

I am sure about what your Dad is facing with, he might be getting pop-ups on screen whenever he try to open Internet explorer or chrome , that annoying adware will be asking to purchase with showing n number of errors .



#3 barnbabe718

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Posted 02 September 2014 - 01:23 PM

I ran SpyBot and cleaned everything except "My PC Backup." It says that can't be deleted because I'm not running the program as an Administrator. However, this is the Administrator account for the computer. I also still can't uninstall "PC Fix Speed" in the Control Panel. 

 

Whatever issue he has, it's slowing down every program on the computer. Can anyone help?



#4 barnbabe718

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Posted 02 September 2014 - 04:53 PM

I found this related to the PC Fix Speed thing, but I can't really understand it. Can anyone help?



#5 boopme

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Posted 02 September 2014 - 08:28 PM

Hello lets run these next.

Please download MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

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#6 barnbabe718

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Posted 08 September 2014 - 12:53 PM

Hi! I actually re-posted this topic in the Logs forum and have started to work with someone in that forum. I guess this topic should be closed, but I'm not sure how to do so. I'm sorry! 



#7 boopme

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Posted 08 September 2014 - 01:10 PM

OK thanks ... I closed this.


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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