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Adobe chrome tech hot line all keep popping up


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#1 kwagner_51

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Posted 01 September 2014 - 11:30 AM

I posted on PC Guide trying to get rid of this junk. I have been trying now for a month. Per PC Guide. I have run: ComboFix, CCLeaner,  AdwCleaner,HJT,JRT and tdsskiller. So far nothing has worked.  I have protections everywhere. I do not click on unknown links in email. etc. I do not know how I got this. I just want it gone! The only website I go to that gives me this popups is Facebook!! I know the links are good [NBC, CNN. Indy Star etc] It ONLY happens on FB and fB is a memory hog. 

 

Please help. I have been ill and a, still recovering so please be patient. Thanks



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#2 quietman7

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Posted 01 September 2014 - 09:33 PM

Since you already ran Combofix, its log should be thoroughly reviewed by trained experts before proceeding further. A log should have been created and saved to the root directory, usually C:\ComboFix.txt. Reviewing that log would be helpful in resolving your issue but ComboFix logs are not permitted in this forum so we cannot continue here.


Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
-- ComboFix logs are not permitted in this forum.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#3 kwagner_51

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Posted 10 September 2014 - 10:09 AM

Here is the link to the new topic in the right forum.

 

http://www.bleepingcomputer.com/forums/t/547623/adobe-chrome-player-tech-hot-line-all-keep-popping-up-from-facebook/



#4 quietman7

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Posted 10 September 2014 - 01:42 PM


Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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