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Slow after virus attack


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11 replies to this topic

#1 tryingtowork

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Posted 31 August 2014 - 11:37 PM

My wife's computer was running extremely slow, to the point you really couldn't do anything with it.I ran an MSE scan and it found a virus and says it removed it. I then ran TDSSKiller and it found 2 other threats and removed them I then ran ADCleaner and it found a bunch of issues and supposedely cleaned them. New scans with all of the above come up clean but the computer still runs extremely slow. When I check the CPU usage it is 90-100% all te time even with nothing running. The internet connection also seems to be always active even when no browsers are open. I've chacked the running processes and it seems like tere are a bunch of dllhost processes using the CPU time. How can i get rid of these.


Edited by hamluis, 01 September 2014 - 06:28 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 Broni

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Posted 01 September 2014 - 11:35 AM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 tryingtowork

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Posted 01 September 2014 - 11:46 AM

Thank you for your advice, I'll do as instructedand post results as soon as I can.



#4 tryingtowork

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Posted 01 September 2014 - 02:55 PM

Finally finished running all requested programs. I'll post each log in seperate replys. Here is the log from security check:

 

 Results of screen317's Security Check version 0.99.87  
 Windows XP Service Pack 3 x86   
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Please wait while WMIC compiles updated MOF files.d
i
s
p
l
a
y
N
a
m
e
ECHO is off.
M
i
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r
o
s
o
f
t
ECHO is off.
S
e
c
u
r
i
t
y
ECHO is off.
E
s
e
n
t
i
a
l
s
ECHO is off.
M
i
c
r
o
s
o
f
t
ECHO is off.
S
e
c
u
r
i
t
y
ECHO is off.
E
s
e
n
t
i
a
l
s
ECHO is off.
 Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Java version out of Date!
 Adobe Flash Player     14.0.0.179  
 Adobe Reader XI  
 Mozilla Firefox (31.0)
````````Process Check: objlist.exe by Laurent````````  
 Microsoft Security Essentials MSMpEng.exe
 Microsoft Security Essentials msseces.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:: 23% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
 

Here is log from FSS:

 

Farbar Service Scanner Version: 21-07-2014
Ran by Deuce (administrator) on 01-09-2014 at 12:55:35
Running from "C:\Documents and Settings\Deuce\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Other Services:
==============


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\afd.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\netbt.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\tcpip.sys => File is digitally signed
C:\WINDOWS\system32\Drivers\ipsec.sys => File is digitally signed
C:\WINDOWS\system32\dnsrslvr.dll => File is digitally signed
C:\WINDOWS\system32\ipnathlp.dll => File is digitally signed
C:\WINDOWS\system32\netman.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\srsvc.dll => File is digitally signed
C:\WINDOWS\system32\Drivers\sr.sys => File is digitally signed
C:\WINDOWS\system32\wscsvc.dll => File is digitally signed
C:\WINDOWS\system32\wbem\WMIsvc.dll => File is digitally signed
C:\WINDOWS\system32\wuauserv.dll => File is digitally signed
C:\WINDOWS\system32\qmgr.dll => File is digitally signed
C:\WINDOWS\system32\es.dll => File is digitally signed
C:\WINDOWS\system32\cryptsvc.dll => File is digitally signed
C:\WINDOWS\system32\svchost.exe => File is digitally signed
C:\WINDOWS\system32\rpcss.dll
[2004-08-11 18:00] - [2014-08-31 00:15] - 0408576 ____A (Microsoft Corporation) E6094A1109E266804993815356E7F50C

C:\WINDOWS\system32\services.exe => File is digitally signed

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0A0000000400000001000000020000000300000009000000080000000500000006000000070000000A000000
IpSec Tag value is correct.

**** End of log ****



#5 tryingtowork

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Posted 01 September 2014 - 02:56 PM

Log from MiniToolBox:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Deuce (administrator) on 01-09-2014 at 12:57:47
Running from "C:\Documents and Settings\Deuce\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1       localhost

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Disconnected)
Dell Wireless 1395 WLAN Mini-Card = Wireless Network Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : Matthew

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Hybrid

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



        Connection-specific DNS Suffix  . :

        Description . . . . . . . . . . . : Dell Wireless 1395 WLAN Mini-Card

        Physical Address. . . . . . . . . : 00-1F-E1-34-8A-4E

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.10

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 192.168.1.1

        Lease Obtained. . . . . . . . . . : Monday, September 01, 2014 12:47:07 PM

        Lease Expires . . . . . . . . . . : Tuesday, September 02, 2014 12:47:07 PM

Server:  UnKnown
Address:  192.168.1.1

Name:    google.com
Addresses:  74.125.225.100, 74.125.225.105, 74.125.225.99, 74.125.225.96
      74.125.225.104, 74.125.225.97, 74.125.225.102, 74.125.225.101, 74.125.225.103
      74.125.225.98, 74.125.225.110



Pinging google.com [74.125.225.100] with 32 bytes of data:



Reply from 74.125.225.100: bytes=32 time=35ms TTL=52

Reply from 74.125.225.100: bytes=32 time=45ms TTL=52



Ping statistics for 74.125.225.100:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 35ms, Maximum = 45ms, Average = 40ms

Server:  UnKnown
Address:  192.168.1.1

Name:    yahoo.com
Addresses:  98.139.183.24, 206.190.36.45, 98.138.253.109



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=87ms TTL=48

Reply from 98.138.253.109: bytes=32 time=59ms TTL=48



Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 59ms, Maximum = 87ms, Average = 73ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 1f e1 34 8a 4e ...... Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.10      25
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
      169.254.0.0      255.255.0.0     192.168.1.10    192.168.1.10      20
      192.168.1.0    255.255.255.0     192.168.1.10    192.168.1.10      25
     192.168.1.10  255.255.255.255        127.0.0.1       127.0.0.1      25
    192.168.1.255  255.255.255.255     192.168.1.10    192.168.1.10      25
        224.0.0.0        240.0.0.0     192.168.1.10    192.168.1.10      25
  255.255.255.255  255.255.255.255     192.168.1.10    192.168.1.10      1
Default Gateway:       192.168.1.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/30/2014 11:55:47 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.

Error: (08/30/2014 11:55:46 PM) (Source: EventSystem) (User: )
Description: The COM+ Event System detected a bad return code during its internal processing.  HRESULT was 800706BA from line 44 of d:\comxp_sp3\com\com1x\src\events\tier1\eventsystemobj.cpp.  Please contact Microsoft Product Support Services to report this error.


System errors:
=============
Error: (09/01/2014 00:20:34 PM) (Source: Microsoft Antimalware) (User: )
Description: The support for your operating system has expired. Running %%860 on an out of support operating system is not an adequate solution to protect against threats.

Error: (09/01/2014 11:23:44 AM) (Source: Service Control Manager) (User: )
Description: The Dell Wireless WLAN Tray Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (09/01/2014 11:21:52 AM) (Source: Microsoft Antimalware) (User: )
Description: The support for your operating system has expired. Running %%860 on an out of support operating system is not an adequate solution to protect against threats.

Error: (09/01/2014 11:21:51 AM) (Source: Microsoft Antimalware) (User: )
Description: The support for your operating system has expired. Running %%860 on an out of support operating system is not an adequate solution to protect against threats.

Error: (09/01/2014 11:17:13 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.

    New Signature Version:

    Previous Signature Version: 1.183.1006.0

    Update Source: %NT AUTHORITY59

    Update Stage: 4.5.0216.00

    Source Path: 4.5.0216.01

    Signature Type: %NT AUTHORITY602

    Update Type: %NT AUTHORITY604

    User: NT AUTHORITY\SYSTEM

    Current Engine Version: %NT AUTHORITY605

    Previous Engine Version: %NT AUTHORITY606

    Error code: %NT AUTHORITY607

    Error description: %NT AUTHORITY608

Error: (09/01/2014 11:16:42 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x800706be: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.183.1258.0).

Error: (09/01/2014 11:04:19 AM) (Source: Microsoft Antimalware) (User: )
Description: The support for your operating system has expired. Running %%860 on an out of support operating system is not an adequate solution to protect against threats.

Error: (09/01/2014 10:59:51 AM) (Source: Microsoft Antimalware) (User: )
Description: The support for your operating system has expired. Running %%860 on an out of support operating system is not an adequate solution to protect against threats.

Error: (09/01/2014 10:55:59 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Error: (09/01/2014 10:55:27 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (06/29/2014 03:36:08 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 7303 seconds with 180 seconds of active time.  This session ended with a crash.

Error: (06/14/2014 09:38:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 720 seconds with 120 seconds of active time.  This session ended with a crash.

Error: (05/12/2014 06:08:17 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 77826 seconds with 300 seconds of active time.  This session ended with a crash.

Error: (04/23/2014 05:36:21 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6691.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 710 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (03/18/2014 07:37:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 6070 seconds with 420 seconds of active time.  This session ended with a crash.

Error: (01/24/2014 04:14:51 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6690.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1581 seconds with 960 seconds of active time.  This session ended with a crash.

Error: (12/24/2013 08:41:13 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 3186 seconds with 360 seconds of active time.  This session ended with a crash.

Error: (12/21/2013 06:40:11 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 261121 seconds with 1380 seconds of active time.  This session ended with a crash.

Error: (12/08/2013 09:41:50 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office Version: 12.0.6612.1000. This session lasted 273 seconds with 60 seconds of active time.  This session ended with a crash.

Error: (11/30/2013 08:52:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6680.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 52146 seconds with 180 seconds of active time.  This session ended with a crash.



=========================== Installed Programs ============================
Adobe Acrobat  8 Standard (Version: 8.3.1 - Adobe Systems) Hidden
Adobe Acrobat 8.3.1 - CPSID_83708 (HKLM\...\Adobe Acrobat  8 Standard_831) (Version:  - Adobe Systems Incorporated)
Adobe Acrobat 8.3.1 Standard (HKLM\...\Adobe Acrobat  8 Standard) (Version: 8.3.1 - Adobe Systems)
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742) (Version: 8.1.2 - Adobe Systems, Inc) Hidden
Adobe Flash Player 11 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 11.9.900.170 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.179 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5 - Adobe Systems, Inc.)
Akamai NetSession Interface (HKCU\...\Akamai) (Version:  - Akamai Technologies, Inc)
Apple Application Support (HKLM\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{941B4CE7-3F5D-443E-A8B7-56A420D2EAFD}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Canon Easy-PhotoPrint EX (HKLM\...\Easy-PhotoPrint EX) (Version:  - )
Canon IJ Network Scanner Selector EX (HKLM\...\Canon_IJ_Network_Scanner_Selector_EX) (Version:  - )
Canon IJ Network Tool (HKLM\...\Canon_IJ_Network_UTILITY) (Version:  - )
Canon MG5300 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5300_series) (Version:  - )
Canon MG5300 series On-screen Manual (HKLM\...\Canon MG5300 series On-screen Manual) (Version:  - )
Canon MG5300 series User Registration (HKLM\...\Canon MG5300 series User Registration) (Version:  - )
Canon MP Navigator EX 5.0 (HKLM\...\MP Navigator EX 5.0) (Version:  - )
Canon My Printer (HKLM\...\CanonMyPrinter) (Version:  - )
Canon Solution Menu EX (HKLM\...\CanonSolutionMenuEX) (Version:  - )
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
Daily Fitness Center Internet Explorer Toolbar (HKLM\...\DailyFitnessCenter_53bar Uninstall Internet Explorer) (Version:  - Mindspark Interactive Network)
Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: Version 7.1.101.6 - )
Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.12 - Dell Inc.)
Digital Line Detect (HKLM\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
Digital Photo Navigator 1.5 (HKLM\...\{CF9CD37C-E29A-11D5-AE3D-005004B8E30C}) (Version:  - )
Fujitsu COBOL Free Run-time (HKLM\...\{D613E094-CA9D-4D73-B389-FC35D63C21DC}) (Version: 6.1 - FUJITSU LIMITED)
High Definition Audio Driver Package - KB835221 (HKLM\...\KB835221WXP) (Version: 20040219.000000 - Microsoft Corporation)
Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - Intel Corporation)
IntelliSonic Speech Enhancement (HKLM\...\{D9FCA292-1186-421F-8D93-9A5D272AD5D0}) (Version: 2.1.37 - Knowles Acoustics)
iTunes (HKLM\...\{0A37EE62-9A58-420D-90CC-4E52153112EE}) (Version: 11.3.0.54 - Apple Inc.)
Java Auto Updater (Version: 2.0.2.1 - Sun Microsystems, Inc.) Hidden
LEGO Digital Designer (HKCU\...\New LEGO Digital Designer) (Version:  - LEGO A/S)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MFCLOC (Version: 1.00.0000 - Dell Inc.) Hidden
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Automated Troubleshooting Services Shim (HKLM\...\{c9920352-04e6-469d-bab8-e2b9c7c75415}.sdb) (Version:  - )
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office 2003 Web Components (HKLM\...\{90120000-00A4-0409-0000-0000000FF1CE}) (Version: 12.0.6213.1000 - Microsoft Corporation)
Microsoft Office 2007 Primary Interop Assemblies (HKLM\...\{50120000-1105-0000-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business 2007 (HKLM\...\SMALLBUSINESSR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Small Business Connectivity Components (HKLM\...\{A939D341-5A04-4E0A-BB55-3E65B386432D}) (Version: 2.0.7024.0 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version:  - )
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (HKLM\...\Microsoft Visual Studio 2005 Tools for Applications - ENU) (Version:  - Microsoft Corporation)
Microsoft Visual Studio 2005 Tools for Applications - ENU (Version: 8.0.50727.146 - Microsoft Corporation) Hidden
Microsoft Web Publishing Wizard 1.52 (HKLM\...\WebPost) (Version:  - )
Mozilla Firefox 31.0 (x86 en-US) (HKLM\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.44 - BVRP Software, Inc)
NTRU TCG Software Stack (Version: 2.1.25 - NTRU Cryptosystems) Hidden
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
PowerCinema NE for Everio (HKLM\...\{39CEE1F2-12B6-4C50-9131-04BFCA110578}) (Version:  - )
PowerDirector Express (HKLM\...\{EDE721EC-870A-11D8-9D75-000129760D75}) (Version:  - )
PowerDVD (HKLM\...\{6811CAA0-BF12-11D4-9EA1-0050BAE317E1}) (Version: 7.0 - Dell)
PowerProducer (HKLM\...\{B7A0CE06-068E-11D6-97FD-0050BACBF861}) (Version: 074511a(3.7)_Vista_JVC - CyberLink Corp.)
QuickSet (HKLM\...\{C5074CC4-0E26-4716-A307-960272A90040}) (Version: 8.3.17 - Dell Computer Corporation)
RealUpgrade 1.1 (Version: 1.1.0 - RealNetworks, Inc.) Hidden
ROBLOX Studio 2013 for Deuce (HKCU\...\{2922D6F1-2865-4EFA-97A9-94EEAB3AFA14}) (Version:  - ROBLOX Corporation)
Roxio Activation Module (HKLM\...\{07159635-9DFE-4105-BFC0-2817DB540C68}) (Version: 1.0 - Roxio)
Roxio Creator Audio (HKLM\...\{83FFCFC7-88C6-41C6-8752-958A45325C82}) (Version: 3.5.0 - Roxio)
Roxio Creator BDAV Plugin (HKLM\...\{880AF49C-34F7-4285-A8AD-8F7A3D1C33DC}) (Version: 3.5.0 - Roxio)
Roxio Creator Copy (HKLM\...\{619CDD8A-14B6-43A1-AB6C-0F4EE48CE048}) (Version: 3.5.0 - Roxio)
Roxio Creator Data (HKLM\...\{0D397393-9B50-4C52-84D5-77E344289F87}) (Version: 3.5.0 - Roxio)
Roxio Creator DE (HKLM\...\{C8B0680B-CDAE-4809-9F91-387B6DE00F7C}) (Version: 3.5.0 - Roxio)
Roxio Creator Tools (HKLM\...\{0394CDC8-FABD-4ED8-B104-03393876DFDF}) (Version: 3.5.0 - Roxio)
Roxio Express Labeler 3 (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 3.2.1 - Roxio)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
SAMSUNG Mobile USB DRIVER(4.40.7.0) v1.6 (HKLM\...\InstallShield_{E9ED0801-253D-4FE9-AB20-F63DEFE72547}) (Version: 4.47 - Samsung)
SAMSUNG Mobile USB DRIVER(4.40.7.0) v1.6 (Version: 4.47 - Samsung) Hidden
Sonic CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.2.0 - Sonic Solutions)
SRWare Iron version SRWare Iron 30.0.1650.0 (HKLM\...\{C59CF2CE-B302-4833-AA35-E0E07D8EBC52}_is1) (Version: SRWare Iron 30.0.1650.0 - SRWare)
SyncToy (HKLM\...\{B5688129-7595-4E5B-9990-CEF981A31264}) (Version: 1.4 - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM\...\{3C3901C5-3455-3E0A-A214-0B093A5070A6}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM\...\{91120000-00CA-0000-0000-0000000FF1CE}_SMALLBUSINESSR_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM\...\{90120000-0018-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_SMALLBUSINESSR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update for Microsoft Windows (KB971513) (HKLM\...\KB971513) (Version:  - Microsoft Corporation)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 7 (KB980182) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2632503) (HKLM\...\KB2632503-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB982632) (HKLM\...\KB982632-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2808679) (HKLM\...\KB2808679) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB943729) (HKLM\...\KB943729) (Version:  - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
VBA (3821b) (Version: 6.01.00.1234 - Microsoft Corporation) Hidden
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows Presentation Foundation (Version: 3.0.6920.0 - Microsoft Corporation) Hidden
Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
XML Paper Specification Shared Components Pack 1.0 (Version:  - Microsoft Corporation) Hidden

========================= Devices: ================================

Name: Broadcom NetXtreme 57xx Gigabit Controller
Description: Broadcom NetXtreme 57xx Gigabit Controller
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Broadcom
Service: b57w2k
Problem: : This device is disabled. (Code 22)
Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 2037.9 MB
Available physical RAM: 1187.07 MB
Total Pagefile: 4939.57 MB
Available Pagefile: 4327.43 MB
Total Virtual: 2047.88 MB
Available Virtual: 1980.11 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:60 GB) (Free:4.78 GB) NTFS
2 Drive d: () (Fixed) (Total:51.68 GB) (Free:36.81 GB) NTFS
4 Drive f: () (Removable) (Total:1.86 GB) (Free:1.85 GB) FAT

========================= Users: ========================================

User accounts for \\MATTHEW

Administrator            Deuce                    Guest                    
HelpAssistant            Matt da Man              Setup                    
SUPPORT_388945a0         

========================= Restore Points ==================================

03-08-2014 16:58:36 System Checkpoint
04-08-2014 17:42:08 System Checkpoint
05-08-2014 05:57:15 Software Distribution Service 3.0
05-08-2014 11:58:16 Software Distribution Service 3.0
06-08-2014 05:58:44 Software Distribution Service 3.0
06-08-2014 07:54:42 Software Distribution Service 3.0
07-08-2014 13:28:26 Software Distribution Service 3.0
08-08-2014 05:58:37 Software Distribution Service 3.0
09-08-2014 13:57:41 Software Distribution Service 3.0
10-08-2014 05:56:05 Software Distribution Service 3.0
10-08-2014 14:41:38 Software Distribution Service 3.0
11-08-2014 05:58:20 Software Distribution Service 3.0
11-08-2014 14:42:49 Software Distribution Service 3.0
12-08-2014 05:55:49 Software Distribution Service 3.0
12-08-2014 14:41:38 Software Distribution Service 3.0
13-08-2014 05:55:57 Software Distribution Service 3.0
13-08-2014 14:41:20 Software Distribution Service 3.0
14-08-2014 05:56:00 Software Distribution Service 3.0
14-08-2014 14:42:37 Software Distribution Service 3.0
15-08-2014 05:55:37 Software Distribution Service 3.0
15-08-2014 14:42:07 Software Distribution Service 3.0
15-08-2014 15:50:16 Software Distribution Service 3.0
16-08-2014 16:15:36 System Checkpoint
17-08-2014 18:34:37 System Checkpoint
18-08-2014 19:18:29 System Checkpoint
19-08-2014 19:37:46 System Checkpoint
20-08-2014 20:37:51 System Checkpoint
21-08-2014 21:37:46 System Checkpoint
22-08-2014 22:37:49 System Checkpoint
23-08-2014 23:37:49 System Checkpoint
28-08-2014 22:27:24 Software Distribution Service 3.0
29-08-2014 06:25:37 Software Distribution Service 3.0
30-08-2014 06:32:56 Software Distribution Service 3.0
30-08-2014 11:47:53 Software Distribution Service 3.0
31-08-2014 12:39:27 System Checkpoint
31-08-2014 23:45:51 Removed Java™ 6 Update 12
31-08-2014 23:49:00 Removed American Greetings CreataCard Gold 6
01-09-2014 03:42:57 Removed QuickTime 7
01-09-2014 15:11:02 Software Distribution Service 3.0

**** End of log ****
 



#6 tryingtowork

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Posted 01 September 2014 - 02:58 PM

Log from MalWareBytes:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 9/1/2014
Scan Time: 1:00:30 PM
Logfile: 4mbamlog.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.09.01.05
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Deuce

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 420569
Time Elapsed: 1 hr, 6 min, 11 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#7 tryingtowork

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Posted 01 September 2014 - 02:59 PM

Logs from Anti-rootkit:

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.09.01.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Deuce :: MATTHEW [administrator]

9/1/2014 2:12:08 PM
mbar-log-2014-09-01 (14-12-08).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 420003
Time elapsed: 1 hour(s), 2 minute(s), 57 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKLM\SOFTWARE\CLASSES\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LOCALSERVER32\ (Rootkit.Poweliks) -> Delete on reboot. [8415f3d64b30da5cd43522d5ee14be42]
HKLM\SOFTWARE\CLASSES\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} (Rootkit.Poweliks) -> Delete on reboot. [8415f3d64b30da5cd43522d5ee14be42]

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\WINDOWS\system32\rpcss.dll (Trojan.Zekos.PatchedXP3) -> Replace on reboot. []

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 

 

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 5.1.2600 Windows XP Service Pack 3 x86

Account is Administrative

Internet Explorer version: 8.0.6001.18702

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.194000 GHz
Memory total: 2136891392, free: 1228955648

Downloaded database version: v2014.09.01.06
Downloaded database version: v2014.08.21.01
Initializing...
======================
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
The directory C:\WINDOWS\SYSTEM32\drivers seems inaccessible or encrypted.
Drivers scan is aborted.
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 41AB2316

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 192717

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 192780  Numsec = 125837145
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Extended with LBA (0xf)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 126045990  Numsec = 108390555

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 120034123776 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-234421648-234441648)...
Done!
Drive 1
Scanning MBR on drive 1...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: C3072E18

Partition information:

    Partition 0 type is Other (0x6)
    Partition is ACTIVE.
    Partition starts at LBA: 1536  Numsec = 3906048
    Partition file system is FAT
    Partition is not bootable

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 2000683008 bytes
Sector size: 512 bytes

Done!
Backup file found for a file C:\WINDOWS\system32\rpcss.dll
Infected: C:\WINDOWS\system32\rpcss.dll --> [Trojan.Zekos.PatchedXP3]
Infected: HKLM\SOFTWARE\CLASSES\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4}\LOCALSERVER32\ --> [Rootkit.Poweliks]
Infected: HKLM\SOFTWARE\CLASSES\CLSID\{73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} --> [Rootkit.Poweliks]
Scan finished
Creating System Restore point...
Cleaning up...
Removal scheduling successful. System shutdown needed.
System shutdown occurred
=======================================

 



#8 tryingtowork

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Posted 01 September 2014 - 03:01 PM

Log from rkill:

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 09/01/2014 03:41:29 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\WINDOWS\System32\WLTRYSVC.EXE (PID: 1460) [WD-HEUR]
 * C:\WINDOWS\System32\bcmwltry.exe (PID: 1472) [WD-HEUR]
 * C:\WINDOWS\system32\WLTRAY.exe (PID: 3844) [WD-HEUR]

3 proccesses terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:
 



#9 tryingtowork

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Posted 01 September 2014 - 04:40 PM

After running all of the required programs and posting the results, my computer is now out of hard drive space. It was low before but somehow the remaining 3-4GB have been used while nothing was running and no one was using.



#10 Broni

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Posted 01 September 2014 - 05:38 PM

You're infected with Zekos malware and at least one rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#11 tryingtowork

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Posted 01 September 2014 - 07:01 PM

I have run the DDS program and it produced 2 logs which I have attached to a new topic in the malware removal forum. Thanks for your assistance.



#12 Broni

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Posted 01 September 2014 - 08:11 PM

p22003888.gif


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