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PC wont boot


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8 replies to this topic

#1 SpaceTiger

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Posted 31 August 2014 - 12:54 PM

Hi. My PC is a bleep joke. It freezes at boot and shows error message for a split second which I believe says unknown error. Then my screen freezes and goes black but with the cursor then after a while it shows HP symbol with windows 8 loading symbol and "repairing disk errors. This might take over an hour to complete." Happens every time I boot.

Any ideas? Thanks!

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#2 rockysosua

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Posted 31 August 2014 - 06:27 PM

So it eventually boots up?

If so, does it run well or is it much slower than it used to be?

Have you scanned for virus' & malware?

How long has this problem been occurring?

Did it just start one day, or did it get a bit worse (long to bootup) over a period of time?

Which model of HP is it?

How long have you had it?

Have you modified it?

Are you running Win 8.1?


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#3 SpaceTiger

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Posted 01 September 2014 - 09:07 AM

No, n/a, can't, 1 day, yes, HP Envy M6 (Canada), 3 years, no, yes.

#4 rockysosua

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Posted 01 September 2014 - 11:17 AM

I can't say for sure what the original cause is/was, but a system refresh would cure it.

Bear in mind that if you refresh the system, you can keep all your files but you will lose all your programs and settings.

If that suits you, I can post instructions as to how to do it.


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#5 dc3

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Posted 01 September 2014 - 12:53 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 

The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions.
 
To run sfc /scannow in Windows 8 you will need to open the Elevated Command Prompt.  The easiest way to do this is to press the Windows key and the X key at the same time.  A menu will open with the option Command Prompt (Admin), click on this.
 
You will see a window similar to the one below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
When the Elevated Command Prompt opens type in sfc /scannow (please note the space between sfc and /scannow), then press Enter.
 
If the scan finds no integrity  problems in the first portion of the scan it should stop, to be sure that the scan has stopped wait five minutes, then type in exit and press Enter to stop the scan.
 
If it does find integrity problems the scan will continue.  This will take a while, please have patience and allow it finish.  
 
When the scan is finished please post the log of this scan.
 
To find sfc /scannow log, type cmd in the Search programs and files box, 
 
cmd will appear above the search box under Apps., right click on it and choose Run as administrator, this will open the Elevated Command Prompt.  This will look simlare to the image below.
 
elevatedcommandpromptw7_zpseba8c499.png
 
copy and paste the following, then press Enter.  
 
findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
 
This will place a new icon on the desktop titled sfcdetails.  Click on this to open the log, copy it and paste it in your topic.

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#6 SpaceTiger

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Posted 02 September 2014 - 08:51 AM

No, I can't boot windows at all. Nothing. So I formatted the HDD with Ubuntu, and I'm going to go to BestBuy and exchange it. They said after 3 fixes, I get a new pc, so imma do that.

#7 rockysosua

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Posted 02 September 2014 - 09:12 AM

That's definitely the best option.

Hope it all goes well.


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#8 dc3

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Posted 02 September 2014 - 09:15 AM

Just out of curiosity, did Best Buy charge you $189. for each repair?


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#9 muzramp

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Posted 03 September 2014 - 06:16 PM

To me it sounds like your hard drive is dead. Usually when windows starts booting up reporting disk errors, it's typically because of the Hd failing






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