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Custom PC keeps shutting off.


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7 replies to this topic

#1 Mark7792

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Posted 31 August 2014 - 04:32 AM

Hey Guys,

 

I decided to build a custom pc rig about 4 days ago as a bit of a boredom buster. See Below for Specs:

 

SEAGATE SATA 3 2TB HDD

SAMSUNG EVO 250GB SSD

I7-4790K PROCESSOR

GIGABYTE GTX 780 OC

GIGABYTE GA-Z97X-UD5H

CORSAIR 16GB VENGEANCE PRO BLUE RAM

COOLERMASTER HYPER EVO FAN

ASUS WIFI ADAPTOR

ASUS DVD

ANTEC 750W TRUE POWER CLASSIC PSU

 

the install of windows 7 pro went well with the pc booting up fast and everything going well.. right up until I started installing the manufacturers programs for the above items. the pc would literally shut off whenever I would begin downloading as if the power was just pulled out. I was finally able to get the graphics card cd to install fully and the pc asked for a reboot. after reboot I could not get past the sign in menu, once my password went it the pc shut down. I ended up consulting my local it specialist and after 7 hours and a complete rebuild, reupload and virus scan he was still stumped. once we began disabling certain programs we identified that the following program was causing the start up issue.

 

NVidia GeForce Experience.

 

after disabling that my start-up issue was solved and I begun installing software without any real issues... until tonight when I installed battlefield 4. I tried to play an online multiplayer game however whenever it begins to join a server my computer flat out shuts off, no warning just shut off.

 

I am absolutely stumped as to what could be causing these issues and as such am hoping someone on hear may be able to help. My IT knowledge is not great so I may need a bit of guidance when it comes toi solving this drama.

 

 



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#2 Joe C

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Posted 31 August 2014 - 05:59 AM

Remove your GTX 870 video card and just use the on board graphics to see if it'll crash again



#3 Mark7792

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Posted 02 September 2014 - 12:52 AM

Thanks for the reply Joe.

 

I removed the GTX 780 and used on board graphics and it still shutdown and rebooted. It has been at the IT shop again today and I was informed that there was a good chance my graphics card was the issue. I took the card back to Umart and had it swapped for a new one.

 

After installation of the new card i tryed to boot up battlefield 4... you guessed it, immediate shutdown.

 

Strangely enough Skyrim seems to work fine.. only shutting down once when graphically intensive.

 

Ive organised for all the components to be returned to Umart tomorrow and be throoughly inspected for failure. My only guess now is that the Motherboard/CPU is faulty.

 

I have ruled out the following:

 

PSU

Overheating

Grphics Card

 

Any ideas/thoughts?



#4 Joe C

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Posted 02 September 2014 - 07:36 AM

What method did you use to rule out the overheating?



#5 Mark7792

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Posted 02 September 2014 - 08:07 AM

Personally I would enter bios immediately after shutdown and identified current core temperate CPU never over 45 and system never of 35.. This was done within 45 seconds of shutdown.

The IT mob I sent it too ran a core temperature test during areas of heavy load and during a shutdown event and noted overheating was not an issue.

#6 Joe C

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Posted 02 September 2014 - 09:24 AM

Try using HW Monitor, and see how high the temps get during a game play.

You can get HWMonitor here:

http://www.cpuid.com/softwares/hwmonitor.html



#7 coxchris

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Posted 02 September 2014 - 10:25 AM

Mark,

 

I know these are processes that you may did but its always help when I make list of past experiences 

 

When you install the motherboard did you secured the standoffs to the case. Is the motherboard securely grounded. one goof can be intermittent shutdowns or restarts

 

I see you have a third party after market cooler. Did you follow the instructions to the T and Remove the retention bracket carefully

 

What kind of thermal compound did you use I use Artic Silver

 

Did you secured the locking mechanism when you lock the cpu chip.

 

is the aftermarket cooler fan  spinning and is it on a push and pull method.  

 

Turn off Automatic Restart. Makes it BSOD and error would be nice

 

Right click Computer and Select Properties>advance system settings>advance>Start up and Recovery uncheck the Automatic Restart 

 

 

 

Download the drivers from Nvidia for your current GPU. Run that and Chose "Custiom Installation" and hit check mark "Perform a clean installation of drivers"


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#8 mjd420nova

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Posted 02 September 2014 - 06:43 PM

The symptoms are really the pointer to the power supply.  At first, when drawing a bit extra with the optical drive.  The things got a little more tolerant and but a point was reached where it was too much.  Nvidia has some flaky things in their startup(if allowed) that likes to call home and will hold off everything until that happens.  If the network interface device(CAT5 or WIFI) gets its drivers after the attempt, NO boot.  Still after a rebuild it would fail, but did a rebuild replace the PS??  or just a disassembly and re assemble?






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