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New Problem: Cannot Left click on icons or folders


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#1 Xanderos

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Posted 30 August 2014 - 11:03 PM

This one has me absolutely stumped...

 

I got a client that had problems clicking on folders. That's all they told me. 

 

Upon further inspection, I cannot, in fact, click on any of the icons, but can click on the start button and taskbar pinned items fine. I can right click and Open anything. Then, when I click to go into the directories, I cannot click on anything there. Once again, I have to right click, and press Open. I'm hoping someone can offer me some help here... 

 

Thanks in advance!

 

~Xan


Edited by hamluis, 09 September 2014 - 11:19 AM.
Moved from Win 7 to AII - Hamluis.


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#2 Condobloke

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Posted 31 August 2014 - 12:12 AM

Is it worth resetting to default options in "Folder Options"...?

 

I assume this is windows 7 ?


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 Condobloke

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Posted 31 August 2014 - 12:25 AM

.....and if that gives you no joy.....

 

Open Task Manager....Click on the Processes tab...find explorer.exe and click on it.....then select End process.

 

Click on File up the top, then New Task, type in  explorer.exe   then Ok.

 

 

 Let me know what happens


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#4 Xanderos

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Posted 31 August 2014 - 10:00 PM

I tried both options. Neither changed it at all. Still cannot click or double click on anything to open it. All must be right clocked and Open'ed. :-(



#5 Xanderos

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Posted 31 August 2014 - 10:01 PM

And, I apologize. It's correct that it's Windows 7, of course. 



#6 Condobloke

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Posted 31 August 2014 - 10:26 PM

ok....there are no exclamation points in device manager ?


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#7 Xanderos

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Posted 31 August 2014 - 10:29 PM

There is one, actually. Under Microsoft Teredo Tunneling Adapter?

 

I'm not sure, but I'm thinking that's not causing the problem?



#8 Xanderos

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Posted 31 August 2014 - 10:35 PM

I fixed that problem just now, the Teredo Tunneling problem, so that point is moot. The other situation, however still exists. 



#9 Condobloke

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Posted 31 August 2014 - 10:51 PM

All i can seem to think of at the moment....is for you to run this   http://www.bleepingcomputer.com/download/windows-repair-all-in-one/

 

.....and then probably only the first two items in the list need to be checked, plus maybe "repair icons"....

 

I am hoping someone else might chime in here


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#10 Xanderos

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Posted 31 August 2014 - 11:43 PM

Unfortunately, that didn't solve my problem either... :(



#11 Condobloke

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Posted 31 August 2014 - 11:50 PM

ok...laptop or desktop ?....using a stand alone mouse?......tried another mouse?..(desperation suggestion !!)


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#12 Condobloke

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Posted 31 August 2014 - 11:54 PM

Check mouse properties in control panel again


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#13 Xanderos

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Posted 01 September 2014 - 10:31 AM

It's a desktop. I did try the mouse properties first. And if the left clicking didn;t work on the taskbar, and for dragging. I would say that would be the problem. It's truly stumped me. :(



#14 Queen-Evie

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Posted 01 September 2014 - 10:46 AM

Is the mouse you are using to troubleshoot the same one the client uses?
If so, have you tried a different mouse?

The only thing I can think of to try is a system restore back to just before the issue started IF you know when it did start and there is a restore point just before that.

#15 rockysosua

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Posted 01 September 2014 - 05:59 PM

The only thing I can think of to try is a system restore back to just before the issue started IF you know when it did start and there is a restore point just before that.

That would be a great idea.

People tend to forget how easy it is to get out of Windows trouble with a system restore.

 

To the OP,

Do you know when the problem started and if so, do you have restore points that precede the problem?


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