Instructions are HERE
or if you need some help with this....
Please follow the instructions in the Preparation Guide For Requesting Help starting at Step #6.
When you have done that, start a new topic and post the required logs to Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
NOTE :If you are unable to complete any step, please just post the topic and leave a good description of your problems
Best of Luck !
Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.
Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
fed up with Windows antics...??
LINUX IS THE ANSWER
I USE LINUX MINT EXCLUSIVELY... NO DUAL BOOT, NO VIRTUAL MACHINE
Failure is not an option. It comes bundled with your Microsoft product.