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Avast! has detected several threats/rootkit:hidden file


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#1 needinghelpplease

needinghelpplease

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  • Local time:04:28 AM

Posted 30 August 2014 - 08:59 AM

I have been having issues installing windows updates, updating Microsoft security essentials, and even uninstalling certain programs.  I did a system restore and was then able to do updates and uninstall programs.  Just in case MSE was overlooking threats I uninstalled it and installed Avast! and it detected several rootkit threats.  Any help would be appreciated.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17239  BrowserJavaVersion: 10.67.2
Run by Kevin at 21:54:05 on 2014-08-29
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8097.5854 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\FBAgent.exe
C:\Windows\system32\WLANExt.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ASLDRSrv.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Program Files (x86)\Windstream\Diagnostic Tools\HsdService.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files (x86)\Office Depot PC Support Agent\esService.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControl.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\ATKOSD.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\KBFiltr.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\WDC.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Office Depot PC Support Agent\escont.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\ASUS\Splendid\ACMON.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\Google\Update\1.3.24.15\GoogleCrashHandler.exe
C:\Program Files (x86)\ASUS\USBChargerPlus\USBChargerPlus.exe
C:\Program Files\P4G\BatteryLife.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\LiveUpdate.exe
C:\Program Files\ASUS\ASUS Secure Delete\ADDEL.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Windows\AsScrPro.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Elantech\ETDCtrl.exe
C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Program Files\Elantech\ETDCtrlHelper.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\HP\HP Photosmart 5510 series\Bin\ScanToPCActivationApp.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Program Files\Intel\TurboBoost\SignalIslandUi.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\AVAST Software\Avast\avastui.exe
C:\Windows\SysWOW64\ACEngSvr.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Intel\TurboBoost\TurboBoost.exe
C:\Program Files (x86)\Google\Update\1.3.24.15\GoogleCrashHandler64.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\System32\MsSpellCheckingFacility.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uSearch Bar = Preserve
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [HP Photosmart 5510 series (NET)] "C:\Program Files\HP\HP Photosmart 5510 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN1BT217XB05NR:NW" -scfn "HP Photosmart 5510 series (NET)" -AutoStart 1
mRun: [ASUSPRP] "C:\Program Files (x86)\ASUS\APRP\APRP.EXE"
mRun: [ASUSWebStorage] C:\Program Files (x86)\ASUS\ASUS WebStorage\3.0.84.161\AsusWSPanel.exe /S
mRun: [SonicMasterTray] C:\Program Files (x86)\ASUS\Sonic Focus\SonicFocusTray.exe
mRun: [ATKOSD2] C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
mRun: [ATKMEDIA] C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
mRun: [HControlUser] C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
mRun: [Wireless Console 3] C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
mRun: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
StartupFolder: C:\Users\Kevin\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\INTEL(~1.LNK - C:\Program Files\Intel\TurboBoost\SignalIslandUi.exe
StartupFolder: C:\Users\Kevin\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\MONITO~1.LNK - C:\Windows\System32\RunDll32.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\ASUSVI~1.LNK - C:\Program Files (x86)\ASUS\AsusVibe\AsusVibeLauncher.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/_layouts/ClientBin/ieawsdc32.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
TCP: NameServer = 192.168.254.254
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226} : DHCPNameServer = 192.168.254.254
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226}\16474777966696 : DHCPNameServer = 192.168.6.1 64.134.255.2 64.134.255.10
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226}\5516D6377457563747 : DHCPNameServer = 172.20.2.1 172.20.2.2 144.30.3.201 144.30.3.202 144.30.3.203 10.179.4.214 144.30.3.200 144.30.5.3 144.30.3.94 144.30.6.54
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226}\7594E4F5333313 : DHCPNameServer = 192.168.254.254
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226}\D4F6F62756 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{7A8D22D1-9EF7-4330-84F4-7C9812965226}\E45647765616270284F6D656 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{97FB554D-1E62-4E89-AF8F-2D2D8B16CAEF} : DHCPNameServer = 192.168.254.254 192.168.254.254
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} -
x64-BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE64.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
x64-Run: [AmIcoSinglun64] C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /SF3
x64-Run: [IntelPAN] "C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe" /tf Intel PAN Tray
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [Setwallpaper] c:\programdata\SetWallpaper.cmd
x64-Run: [IgfxTray] "C:\Windows\System32\igfxtray.exe"
x64-Run: [HotKeysCmds] "C:\Windows\System32\hkcmd.exe"
x64-Run: [Persistence] "C:\Windows\System32\igfxpers.exe"
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 assd;assd;C:\Windows\System32\drivers\assd.sys [2011-9-3 27264]
R0 aswRvrt;avast! Revert;C:\Windows\System32\drivers\aswRvrt.sys [2014-8-29 65776]
R0 aswVmm;avast! VM Monitor;C:\Windows\System32\drivers\aswVmm.sys [2014-8-29 224896]
R1 aswSnx;aswSnx;C:\Windows\System32\drivers\aswSnx.sys [2014-8-29 1041168]
R1 aswSP;aswSP;C:\Windows\System32\drivers\aswsp.sys [2014-8-29 427360]
R1 ATKWMIACPIIO;ATKWMIACPI Driver;C:\Program Files (x86)\ASUS\ATK Package\ATK WMIACPI\atkwmiacpi64.sys [2011-5-25 17536]
R2 AFBAgent;AFBAgent;C:\Windows\System32\FBAgent.exe [2011-9-3 379520]
R2 AMPPALR3;Intel® Centrino® Bluetooth 3.0 + High Speed Service;C:\Program Files\Intel\BluetoothHS\BTHSAmpPalService.exe [2011-4-21 1136640]
R2 ASMMAP64;ASMMAP64;C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\ASMMAP64.sys [2009-7-2 15416]
R2 aswHwid;avast! HardwareID;C:\Windows\System32\drivers\aswHwid.sys [2014-8-29 29208]
R2 aswMonFlt;aswMonFlt;C:\Windows\System32\drivers\aswMonFlt.sys [2014-8-29 79184]
R2 aswStm;aswStm;C:\Windows\System32\drivers\aswStm.sys [2014-8-29 92008]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2014-8-29 50344]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2011-3-30 923984]
R2 BTHSSecurityMgr;Intel® Centrino® Wireless Bluetooth® 3.0 + High Speed Security Service;C:\Program Files\Intel\BluetoothHS\BTHSSecurityMgr.exe [2011-4-21 134928]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2013-4-22 822504]
R2 HsdService;HsdService;C:\Program Files (x86)\Windstream\Diagnostic Tools\HsdService.exe [2012-7-25 1393976]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-1-1 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-1-1 701512]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2012-7-25 517632]
R2 Office Depot PC Support Agent;Office Depot PC Support Agent;C:\Program Files (x86)\Office Depot PC Support Agent\esService.exe [2014-5-12 1005144]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2013-6-26 523944]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-9-3 2656280]
R3 AiCharger;ASUS Charger Driver;C:\Windows\System32\drivers\AiCharger.sys [2011-9-3 16768]
R3 AMPPAL;Intel® Centrino® Bluetooth 3.0 + High Speed Virtual Adapter;C:\Windows\System32\drivers\AmpPal.sys [2011-4-21 294912]
R3 asmthub3;ASMedia USB3 Hub Service;C:\Windows\System32\drivers\asmthub3.sys [2011-6-2 128488]
R3 asmtxhci;ASMEDIA XHCI Service;C:\Windows\System32\drivers\asmtxhci.sys [2011-6-2 401896]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2011-3-30 1321296]
R3 ETD;ELAN PS/2 Port Input Device;C:\Windows\System32\drivers\ETD.sys [2011-7-28 142632]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-7-28 317440]
R3 iwdbus;IWD Bus Enumerator;C:\Windows\System32\drivers\iwdbus.sys [2011-5-17 25496]
R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\Windows\System32\drivers\L1C62x64.sys [2011-7-28 169584]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-1-1 25928]
R3 Sftfs;Sftfs;C:\Windows\System32\drivers\Sftfslh.sys [2013-6-26 767144]
R3 Sftplay;Sftplay;C:\Windows\System32\drivers\Sftplaylh.sys [2013-6-26 273576]
R3 Sftredir;Sftredir;C:\Windows\System32\drivers\Sftredirlh.sys [2013-6-26 28840]
R3 Sftvol;Sftvol;C:\Windows\System32\drivers\Sftvollh.sys [2013-6-26 23208]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2013-6-26 207528]
R3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2011-5-17 42392]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2011-3-30 1001808]
S3 AMPPALP;Intel® Centrino® Bluetooth 3.0 + High Speed Protocol;C:\Windows\System32\drivers\AmpPal.sys [2011-4-21 294912]
S3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2011-3-8 51712]
S3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-3-8 274944]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2011-4-1 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2011-5-13 1492840]
S3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-3-22 59904]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-8-29 111616]
S3 intaud_WaveExtensible;Intel WiDi Audio Device;C:\Windows\System32\drivers\intelaud.sys [2011-5-17 34200]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2011-5-2 340240]
S3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;C:\Windows\System32\drivers\SiSG664.sys [2009-6-10 56832]
S3 ssmirrdr;ssmirrdr;C:\Windows\System32\drivers\ssmirrdr.sys [2011-3-15 10112]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-2-18 59392]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2011-2-18 31232]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-7-9 52736]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-2-3 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2014-08-30 00:05:05 11319192 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AF623348-A0D6-433B-B47A-B54B723BCEE2}\mpengine.dll
2014-08-29 23:54:56 99480 ----a-w- C:\Windows\SysWow64\infocardapi.dll
2014-08-29 23:54:56 171160 ----a-w- C:\Windows\System32\infocardapi.dll
2014-08-29 23:54:55 619672 ----a-w- C:\Windows\SysWow64\icardagt.exe
2014-08-29 23:54:55 1389208 ----a-w- C:\Windows\System32\icardagt.exe
2014-08-29 23:54:54 8856 ----a-w- C:\Windows\SysWow64\icardres.dll
2014-08-29 23:54:54 8856 ----a-w- C:\Windows\System32\icardres.dll
2014-08-29 23:54:31 35480 ----a-w- C:\Windows\SysWow64\TsWpfWrp.exe
2014-08-29 23:54:31 35480 ----a-w- C:\Windows\System32\TsWpfWrp.exe
2014-08-29 23:40:21 -------- d-----w- C:\Users\Kevin\AppData\Roaming\AVAST Software
2014-08-29 23:39:51 92008 ----a-w- C:\Windows\System32\drivers\aswStm.sys
2014-08-29 23:39:50 224896 ----a-w- C:\Windows\System32\drivers\aswVmm.sys
2014-08-29 23:39:49 93568 ----a-w- C:\Windows\System32\drivers\aswRdr2.sys
2014-08-29 23:39:49 79184 ----a-w- C:\Windows\System32\drivers\aswMonFlt.sys
2014-08-29 23:39:49 65776 ----a-w- C:\Windows\System32\drivers\aswRvrt.sys
2014-08-29 23:39:49 29208 ----a-w- C:\Windows\System32\drivers\aswHwid.sys
2014-08-29 23:39:49 1041168 ----a-w- C:\Windows\System32\drivers\aswSnx.sys
2014-08-29 23:39:48 43152 ----a-w- C:\Windows\avastSS.scr
2014-08-29 23:36:45 98216 ----a-w- C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2014-08-29 23:35:58 -------- d-----w- C:\Program Files\AVAST Software
2014-08-29 23:35:06 -------- d-----w- C:\ProgramData\AVAST Software
2014-08-29 15:31:47 985536 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2014-08-29 15:29:57 1460736 ----a-w- C:\Windows\System32\lsasrv.dll
2014-08-29 15:26:10 624128 ----a-w- C:\Windows\System32\qedit.dll
2014-08-29 15:26:10 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
2014-08-29 15:26:09 529920 ----a-w- C:\Windows\System32\aepdu.dll
2014-08-29 15:26:09 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-08-29 04:41:28 -------- d-----w- C:\RegBackup
2014-08-29 04:34:27 -------- d-sh--w- C:\found.000
2014-08-27 04:32:34 -------- d-----w- C:\Program Files (x86)\Tweaking.com
2014-08-26 15:13:09 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
.
==================== Find3M  ====================
.
2014-08-23 02:07:00 404480 ----a-w- C:\Windows\System32\gdi32.dll
2014-08-23 01:45:55 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2014-08-23 00:59:01 3163648 ----a-w- C:\Windows\System32\win32k.sys
2014-08-05 14:20:00 270496 ------w- C:\Windows\System32\MpSigStub.exe
2014-07-25 14:02:12 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-07-25 14:01:41 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-07-25 13:30:30 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-07-25 13:28:35 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-07-25 13:28:27 548352 ----a-w- C:\Windows\System32\vbscript.dll
2014-07-25 13:25:45 83968 ----a-w- C:\Windows\System32\MshtmlDac.dll
2014-07-25 13:04:40 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-07-25 13:00:51 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-07-25 13:00:25 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-07-25 12:59:28 758272 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-07-25 12:47:25 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-07-25 12:34:49 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-07-25 12:34:03 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-07-25 12:33:08 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-07-25 12:30:32 61952 ----a-w- C:\Windows\SysWow64\MshtmlDac.dll
2014-07-25 12:28:15 5824512 ----a-w- C:\Windows\System32\jscript9.dll
2014-07-25 12:28:05 72704 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-07-25 12:10:15 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-07-25 12:08:47 597504 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-07-25 12:06:47 4204032 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-07-25 11:43:16 60416 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-07-25 11:39:29 2087936 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-07-25 11:39:25 1249280 ----a-w- C:\Windows\System32\mshtmlmedia.dll
2014-07-25 11:07:49 2001920 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-07-25 11:07:10 1068032 ----a-w- C:\Windows\SysWow64\mshtmlmedia.dll
2014-07-25 10:52:06 2266624 ----a-w- C:\Windows\System32\wininet.dll
2014-07-25 10:05:23 1792512 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-07-16 03:23:41 2048 ----a-w- C:\Windows\System32\tzres.dll
2014-07-16 02:46:02 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2014-07-14 02:02:45 1216000 ----a-w- C:\Windows\System32\rpcrt4.dll
2014-07-14 01:40:58 664064 ----a-w- C:\Windows\SysWow64\rpcrt4.dll
2014-06-18 02:18:30 692736 ----a-w- C:\Windows\System32\osk.exe
2014-06-18 01:51:32 646144 ----a-w- C:\Windows\SysWow64\osk.exe
2014-06-05 14:26:58 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2014-06-05 14:25:49 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2014-06-03 10:02:37 112064 ----a-w- C:\Windows\System32\consent.exe
2014-06-03 10:02:21 504320 ----a-w- C:\Windows\System32\msihnd.dll
2014-06-03 10:02:21 3241984 ----a-w- C:\Windows\System32\msi.dll
2014-06-03 10:02:12 1941504 ----a-w- C:\Windows\System32\authui.dll
2014-06-03 09:29:50 337408 ----a-w- C:\Windows\SysWow64\msihnd.dll
2014-06-03 09:29:50 2363392 ----a-w- C:\Windows\SysWow64\msi.dll
2014-06-03 09:29:40 1805824 ----a-w- C:\Windows\SysWow64\authui.dll
.
============= FINISH: 21:54:33.19 ===============
 

Attached Files



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#2 gringo_pr

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Posted 30 August 2014 - 11:32 AM


Hello needinghelpplease

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 needinghelpplease

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Posted 31 August 2014 - 09:44 AM

Thanks gringo.  I am unable to get JRT to run in normal mode.  When I "run as administrator", the desktop acts like it is trying to load (revolving cursor), but it never will.  Here is the adwcleaner log.  Thanks again.  I am also getting a "click to run" popup regarding updating word 2010 (just popped up as I was posting this).  I doesn't look legitimate whatsoever.

 

# AdwCleaner v3.308 - Report created 31/08/2014 at 09:29:50
# Updated 20/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Kevin - KEVIN-PC
# Running from : C:\Users\Kevin\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

***** [ Scheduled Tasks ] *****

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajamupdater_rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\wajamupdater_rasmancs
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220222182204}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255185504}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266186604}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255185504}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266186604}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17239

*************************

AdwCleaner[R0].txt - [1635 octets] - [31/08/2014 09:25:59]
AdwCleaner[S0].txt - [1484 octets] - [31/08/2014 09:29:50]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1544 octets] ##########



#4 gringo_pr

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Posted 31 August 2014 - 09:59 AM


Hello needinghelpplease

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 needinghelpplease

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Posted 31 August 2014 - 02:52 PM

Ok, thanks again.  I can't get combofix to run.  Similar situation to JRT.  It just acts like it is loading, but never will.  Programs work fine in safe mode but some won't work in normal mode.



#6 gringo_pr

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Posted 31 August 2014 - 08:32 PM


Hello needinghelpplease

Ok lets try this, I want you to run combofix in safe mode but it is very important that when combofix reboots the computer for you to direct it back into safe mode so it can finish the scan.

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.
after combofix has finished its scan please post the report back here.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 needinghelpplease

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Posted 01 September 2014 - 09:06 AM

Thanks again for your response.  Combofix won't run in safe mode either.  It definitely opens and tries to start a scan but then I get several pop-ups saying "access is denied" (same error message I received from avast! when trying to remove threats)


Edited by needinghelpplease, 01 September 2014 - 09:22 AM.


#8 gringo_pr

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Posted 01 September 2014 - 09:49 AM





Hello needinghelpplease

Malwarebytes Anti-Rootkit

1.Download Malwarebytes Anti-Rootkit
2.Unzip the contents to a folder in a convenient location.
3.Open the folder where the contents were unzipped and run mbar.exe
4.Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
5.Click on the Cleanup button to remove any threats and reboot if prompted to do so.
6.Wait while the system shuts down and the cleanup process is performed.
7.Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
8.If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
  • •Internet access
    •Windows Update
    •Windows Firewall
9.If there are additional problems with your system, such as any of those listed above or other system issues, then run the 'fixdamage' tool included with Malwarebytes Anti-Rootkit and reboot.
10.Verify that your system is now functioning normally.


--RogueKiller--

Download & SAVE to your Desktop RogueKiller for 32bit or Roguekiller for 64bit
  • Quit all programs that you may have started.
  • Please disconnect any external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • the scan will make two reports the one I would like to see is called RKreport[2].txt on your Desktop
  • Exit/Close RogueKiller+
send me the reports made from MBAR and Roguekiller and also let me know how the computer is doing at this time.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 needinghelpplease

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Posted 01 September 2014 - 11:01 AM

Hey gringo, it seems as if mbar has stalled while creating a system restore point.  I didn't know how to proceed.  Thanks



#10 needinghelpplease

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Posted 01 September 2014 - 11:30 AM

Ran MBAR and it found no threats after closing it out and restarting.  I ran rogue killer and it found several registry issues, but didn't delete them. (says not selected).  Here is the report it saved.  I couldn't find a 2nd report.

 

RogueKiller V9.2.9.0 (x64) [Jul 11 2014] by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : http://forum.adlice.com
Website : https://www.adlice.com/softwares/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
Started in : Normal mode
User : Kevin [Admin rights]
Mode : Remove -- Date : 09/01/2014  11:24:32

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 17 ¤¤¤
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\BFE -> NOT SELECTED
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\BFE -> NOT SELECTED
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet002\Services\BFE -> NOT SELECTED
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-4224621457-2133097436-814506347-1000\Software\Microsoft\Windows\CurrentVersion\Policies\System | disableregistrytools : 0  -> NOT SELECTED
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-4224621457-2133097436-814506347-1000\Software\Microsoft\Windows\CurrentVersion\Policies\System | disableregistrytools : 0  -> NOT SELECTED
[PUM.Policies] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> NOT SELECTED
[PUM.Policies] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> NOT SELECTED
[PUM.HomePage] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> NOT SELECTED
[PUM.HomePage] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> NOT SELECTED
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> NOT SELECTED
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Start Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=msnhome  -> NOT SELECTED
[PUM.SearchPage] (X64) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED
[PUM.SearchPage] (X86) HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-21-4224621457-2133097436-814506347-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-21-4224621457-2133097436-814506347-1000\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED
[PUM.SearchPage] (X64) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED
[PUM.SearchPage] (X86) HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Main | Search Page : http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch  -> NOT SELECTED

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Files : 0 ¤¤¤

¤¤¤ HOSTS File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: ST9750423AS +++++
--- User ---
[MBR] c8d2ec0b5b59e1980388d829ccacdeea
[BSP] 2ee18edf56eb573bfe8fc4993312b762 : Windows Vista/7/8 MBR Code
Partition table:
0 - [XXXXXX] FAT32-LBA (0x1c) [HIDDEN!] Offset (sectors): 2048 | Size: 25600 MB
1 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 52430848 | Size: 286161 MB
2 - [XXXXXX] EXTEN-LBA (0xf) [VISIBLE] Offset (sectors): 638488576 | Size: 403641 MB
User = LL1 ... OK
User = LL2 ... OK

============================================
RKreport_SCN_09012014_112204.log



#11 gringo_pr

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Posted 02 September 2014 - 06:16 AM


Hello needinghelpplease



Please download Farbar Recovery Scan Tool and save it to your desktop.


Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
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#12 needinghelpplease

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Posted 02 September 2014 - 07:49 PM

Hey gringo, I can't get FRST to run in normal mode. It seems that several programs that have the security shield on the shortcut will not run in normal mode.


Edited by needinghelpplease, 02 September 2014 - 09:57 PM.


#13 needinghelpplease

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Posted 02 September 2014 - 07:52 PM

Also, I am unable to turn on my firewall



#14 gringo_pr

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Posted 03 September 2014 - 05:58 AM

turn down UAC and see if it will run

http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7



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#15 needinghelpplease

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Posted 03 September 2014 - 02:11 PM

Ok gringo, turning down uac allowed it to open, but the application has stalled on "1394ohci".  It also denied access on several registry keys.  I think some of the tools that wouldn't open earlier would now open if that would help us any.  Thanks.






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