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Help - Internet Question


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#1 balon

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Posted 30 August 2014 - 08:09 AM

So me and my roomate are in a semi-suite in college this year. We've been here one week and have some issues with the internet, so I'm looking for opinions.

 

 

Each "Suite" has 4 people. Each suite has it's own designated router that speed-tests 60mb down 75mb up. (It works too!) Each router is wireless, ethernet is NOT allowed.

 

Now the issue;

 

I have full internet with minimal if any issues. When I tracert my website it goes where it is supposed to go to reach the designation.

 

The school uses a program called SafeConnect to monitor if we are using p2p, have a working anti, or have an active infection.

 

 

When my roomate uses tracert to my website instead of the 1ms-28ms time's I'm getting; he gets 104-5,600.

 

I've tried cleaning his computer of malware, tried disabling all firewalls + removed any p2p software.

 

What could be causing this? We are literally 5-6 ft away from each other. Sometimes he can speed-test and get my results. Most of the time his computer is so extremely laggy, he cannot get a skype conversation going.

 

Thanks for any advice!

-balon



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#2 ElfBane

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Posted 30 August 2014 - 11:00 AM

I would suggest snoozing or disabling his AV, and then try it... but does the uni allow this?



#3 Kilroy

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Posted 30 August 2014 - 11:53 AM

removed any p2p software.

This is probably the cause of the issue.  While I understand that not all P2P is illegal when you get it for free the odds of getting something extra increase.  I'd suspect that something that was downloaded infected the machine.  I recommend open up a thread in the Am I infected.


Edited by Kilroy, 30 August 2014 - 11:57 AM.





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