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crashes just before login, attempts to restart itself in an endless loop.


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#1 Crisstastrophe

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Posted 30 August 2014 - 03:36 AM

I was given a laptop by my friend. I attempted to fix it cause it kept crashing on him. So my first idea was to try a fresh install. I can get the computer to install Windows fine. It will load up the first time fine. Once I attempt to install updates, or sometime around then is usually where it begins to go downhill. I don't know if it's caused by me trying to install updates or if the computer is just crashing after a certain amount of time.

After the first time it shuts down it will attempt to start, get to right before the login screen.(when the screen first turns blue) It then begins an endless loop of restarting and trying to load. It then tryed to scan the hard drive for consistency, which got it back into windows for maybe 5 secs. Then back to the loop.

I have changed the battery, harddrive, ram, and the processor seems to be staying at a good temp. I have been able to keep it on if I stay in bios or in the menu when im reinstalling Windows.
I am all out of ideas so if anyone can help me out, I would greatly appreciate it.

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#2 Laith225

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Posted 30 August 2014 - 08:11 AM


Please say the computer specs. And if possible post a event viewer log.
How to post a Event Viewer Log:
Search for Event Viewer
Double-click Windows Logs.
Click the System 1 time and then click action Save All Events As and choose your file.
Do the same thing but use the Application File this time. Then upload it to a file sharing site like Mediafire 2shared 4shared Mega etc.
 
Regards
Laith

Edited by Queen-Evie, 30 August 2014 - 09:53 PM.
removed unnecessary quote


#3 Crisstastrophe

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Posted 30 August 2014 - 10:54 AM

https://www.dropbox.com/s/z1afywftdalksdj/1409413398974.jpg?dl=0

 

https://www.dropbox.com/s/9kw93wtkm0ux0yh/Application.evtx?dl=0

 

https://www.dropbox.com/s/ghcc5fomw98q5el/System.evtx?dl=0


Edited by Crisstastrophe, 30 August 2014 - 10:57 AM.


#4 dc3

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Posted 30 August 2014 - 11:07 AM

Does this problem persist in Safe Mode?

 

If you can access the Advanced Boot Options choose Disable automatic restart on system failure.  This will cause a BSOD to appear rather than restart.  Copy the error code and post it here.

 

Please do the following.  When you are finished post the results in your topic.  Do not use a host website to post these as they will have to be downloaded, and I will not download anything to my computer unless I know exactly what the content is.  Please don't wrap the text in code or quotes.

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Laith225

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Posted 30 August 2014 - 11:10 AM


Wow, In the system log i found some errors that is interesting.
 
Critical    2014-08-30 13:06:51    Kernel-Power    41    (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
 
Error    2014-08-30 13:13:35    EventLog    6008    None
The previous system shutdown at 4:11:53 AM on ‎8/‎30/‎2014 was unexpected.
 
 
 
Critical    2014-08-30 13:13:23    Kernel-Power    41    (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
 
Error    2014-08-30 20:52:25    EventLog    6008    None
The previous system shutdown at 11:44:48 AM on ‎8/‎30/‎2014 was unexpected.
 
 
Critical    2014-08-30 20:52:10    Kernel-Power    41    (63)
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
 
It seems that the problem is with the ntoskrnl
Please tell us what protection you are using
 
Regards
Laith

Edited by Queen-Evie, 30 August 2014 - 09:45 PM.
removed unnecessary quote


#6 Crisstastrophe

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Posted 30 August 2014 - 11:24 AM

I was able to get it to boot in safe mode. But i cant seem to get to the advanced boot options.
 
 
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by Criss (administrator) on 30-08-2014 at 12:22:55
Running from "F:\"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Minimal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/30/2014 11:54:07 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/30/2014 03:51:10 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (08/30/2014 00:20:27 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR4.
 
Error: (08/30/2014 00:20:27 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR4.
 
Error: (08/30/2014 00:20:26 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR4.
 
Error: (08/30/2014 00:20:26 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR4.
 
Error: (08/30/2014 00:20:25 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk2\DR4.
 
Error: (08/30/2014 00:18:11 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (08/30/2014 11:52:47 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (08/30/2014 11:52:47 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (08/30/2014 11:52:47 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
Error: (08/30/2014 11:52:47 AM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (08/30/2014 11:54:07 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (08/30/2014 03:51:10 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 25%
Total physical RAM: 1979.19 MB
Available physical RAM: 1473.15 MB
Total Pagefile: 3958.38 MB
Available Pagefile: 3412.12 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.27 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:74.43 GB) (Free:63.42 GB) NTFS
4 Drive f: () (Removable) (Total:119.22 GB) (Free:116.01 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\
 
Administrator            Criss                    Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****


#7 Crisstastrophe

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Posted 30 August 2014 - 11:28 AM

Laith, I just installed a fresh install of windows. Never got a chance to install any antivirus. As I went to install the usual batch of updates that come with a reformat is when this seems to happen. 



#8 dc3

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Posted 30 August 2014 - 11:32 AM

The advance boot options is what opens when you start the computer and then start tapping the F8 key.  The advanced boot options contains the Safe Mode options.  It will look similar to the image below.

 

abow7_zps2646149a.png  Windows 7 disable automatic restart

 

Please make the Speccy snapshot, there is important information in there.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#9 Crisstastrophe

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Posted 30 August 2014 - 11:37 AM

http://speccy.piriform.com/results/axh20Dy3EPuWvuRz3Y2LWiE

 

 

 

https://www.dropbox.com/s/fnv18qbexf37kqf/Untitled.png?dl=0

 

^^ Link to an error i got. You dont need to download it to see it.  =]



#10 Laith225

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Posted 30 August 2014 - 11:39 AM

Oh ok, Crisstastrophe. Good you was able to boot into safemode.



#11 Crisstastrophe

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Posted 30 August 2014 - 11:44 AM

Im not getting a blue screen. It justs restarts after the welcome screen.

 

 

https://www.dropbox.com/s/soz7m0c2yhxveb0/20140830_124705.mp4?dl=0

 

^ Video of me attempting to load after selecting: disable automatic restart. 

Computer loads into windows, after maybe 8 secs it crashes with no bluescreen and attempts to restart anyway.


Edited by Crisstastrophe, 30 August 2014 - 11:52 AM.


#12 dc3

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Posted 30 August 2014 - 12:15 PM

Let's do a Clean Boot and see if we can find a Service or Startup item is causing this.

 

 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb, then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 
afterstart_zps02764513.jpg
 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 
msconfig_zps77b1ef82.png
 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3)  Click Disable all, this will remove all of the check marks in the Services list, then click on Apply, then OK.  Click on Restart in the window that opens.
 
Caution:  I repeat, by disabling the Services your antivirus will not be active, for this reason I suggest that this process not be run while online.
 
msconfig2_zpsef3c4759.png
 
If the problem does not reoccur after the reboot this means that there is a Service which is causing this proble, continue with the process of elemination to find the Service which is causing this in Option A.  If the problem does reoccur after the reboot go to Option B.
 
Option A
 
**The following is a process of elimination to find the Service or Startup item that is causing your problem**.  
 
*  If the problem does not reoccur after the restart go back to Services and place check marks in half of the boxes and restart the computer.  
 
*  If the problem still does not continue return to Services and remove the check marks that were added, then place check marks in the remaining half of the boxes and restart the computer.
 
If the problem resumes after a restart in one of these halves, you will procede with this process in the half where the problem occurs.  If this does not continue in either half you should repeat this process in Sartup
 
*  In the half of the Services that the problem is found, remove one check mark at a time and restart the computer to see if that  is the Service causing the problem.  Continue to do this with the Services untill the service causing this problem is  found.
 
Option B
 
Search Startup itmesIf the problem is not found in Services, remove all of the check marks, click on the Startup tab and repeat the search process there.
 
Caution:  If this is a laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
 
If this problem is found post the Service or Startup item that is causing it. 
 
 
When you are finished using the Clean Boot go back to System Configuration and click on the General, then click on Normal Startup, click on OK, then restart your computer.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 dc3

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Posted 30 August 2014 - 12:23 PM

Did you check all of the boxes I indicated in the MiniToolBox?  There is no list of installed programs which could be useful in determining what is going on.

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#14 Crisstastrophe

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Posted 30 August 2014 - 01:50 PM

 

Did you check all of the boxes I indicated in the MiniToolBox?  There is no list of installed programs which could be useful in determining what is going on.

 

 
Double click on the download and choose to run the program.
 
A screen similar to the one below will open, click any key to run the program.
 
securitycheck_zpscfb86945.png
 
When the scan is finished there will be a log, copy and then paste your log in your next post.

 

 

Yes i selected everything you instructed. 

Also clean boot did not work.



#15 Crisstastrophe

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Posted 30 August 2014 - 03:28 PM

 Results of screen317's Security Check version 0.99.87  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  
````````````````````End of Log`````````````````````` 





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