Okay. So this is the present issue: The USB ports are not registering whatsoever. When I start the laptop it says "The last USB device plugged in was not recognized" No matter what I plug into any of the ports it does absolutely nothing.
This isn't my laptop and the guy it belongs to would rather I not wipe his recovery drive because he says "It's the only way I know how to reformat".
I did a full factory reset and wiped absolutely everything when I got it, then got Microsoft Security Essentials on and updated(Had to remove Norton) fully updated windows, etc. And this issue was there the entire time. I've tried opening an elevated command prompt while it was on normally and while in safe mode and running sfc /scannow and it finds issues but it cannot fix them.
When I check out the device manager it lists two devices as 'unrecognized'. I only have a very slight idea of what I'm doing and I'd love to figure out what the hell is wrong here, but I'm spinning in circles. Any helpful advice or links to advice on what to do to resolve this would be wonderful. I can do a full reformat and install, but I've been loathe to do it since he doesn't want that done.