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Trying to remove Looksafe Yahoo redirect


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45 replies to this topic

#1 sidewalkends3

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Posted 28 August 2014 - 09:18 PM

Hi, I recently came upon this thread when I was searching for a solution to my problem and I don't know what to do next.

 

http://www.bleepingcomputer.com/forums/t/536818/looksafe-yahoo-search-redirect-will-not-get-removed-please-help/

 

I've already downloaded farbar and I've already scanned my PC with the following results (See files attached, the forum wouldn't let me post it, saying it was too long.)

 

 

Attached Files



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#2 gringo_pr

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Posted 29 August 2014 - 05:06 AM


Hello sidewalkends3

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 sidewalkends3

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Posted 01 September 2014 - 03:52 AM

I do apologize for running programs prematurely, won't happen again. 


This is for the first program, AdwCleaner (i'll attach the second report on the next post, fearing it'll com eup as too long again):

# AdwCleaner v3.308 - Report created 01/09/2014 at 04:44:15
# Updated 20/08/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : mashi_000 - SUBAH
# Running from : C:\Users\mashi_000\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Program Files (x86)\Skillbrains
Folder Deleted : C:\Users\MASHI_~1\AppData\Local\Temp\iSafeRightKeyScan
Folder Deleted : C:\Users\mashi_000\AppData\Local\Skillbrains
Folder Deleted : C:\Users\mashi_000\AppData\Roaming\eCyber
Folder Deleted : C:\Users\mashi_000\AppData\Roaming\iSafe
File Deleted : C:\WINDOWS\System32\drivers\iSafeKrnlBoot.sys
File Deleted : C:\WINDOWS\System32\log\iSafeKrnlCall.log
 
***** [ Scheduled Tasks ] *****
 
Task Deleted : update-sys
Task Deleted : update-S-1-5-21-3628878672-1810306770-4057832475-1004
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [LightShot]
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{54739D49-AC03-4C57-9264-C5195596B3A1}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2476}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2476}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2476}
Key Deleted : HKCU\Software\Linkey
Key Deleted : HKCU\Software\SkillBrains
Key Deleted : HKLM\SOFTWARE\iSafe
Key Deleted : HKLM\SOFTWARE\SkillBrains
Key Deleted : HKLM\SOFTWARE\SmdmF
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{30A5B3C9-2084-4063-A32A-628A98DE512B}_is1
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\08121C32A9C319F4CB0C11FF059552A4
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\bpsvc.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\browsersafeguard.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\dprotectsvc.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\jumpflip
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\protectedsearch.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchinstaller.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotection.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchprotector.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\searchsettings64.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\snapdo.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst32.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\stinst64.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\umbrella.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\utiljumpflip.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\volaro
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\vonteera
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroids.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\websteroidsservice.exe
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17239
 
 
-\\ Google Chrome v37.0.2062.94
 
[ File : C:\Users\mashi_000\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Deleted [Extension] : booedmolknjekdopkepjjeckmjkdpfgl
Deleted [Extension] : flpcjncodpafbgdpnkljologafpionhb
 
*************************
 
AdwCleaner[R0].txt - [4844 octets] - [01/09/2014 04:41:29]
AdwCleaner[S0].txt - [4622 octets] - [01/09/2014 04:44:15]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4682 octets] ##########


#4 sidewalkends3

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Posted 01 September 2014 - 04:04 AM

and this is the second one, for Junkware Removal Tool:
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 x64
Ran by mashi_000 on Mon 09/01/2014 at  4:53:48.75
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0B19B643-539C-4143-87B4-919BE282315C}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{0B19B643-539C-4143-87B4-919BE282315C}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [Blacklisted Policy]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 09/01/2014 at  5:01:20.21
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
The problem still persists, this seems to be a very stubborn malware, so sorry for the inconvenience and thank you so much in advance!


#5 gringo_pr

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Posted 01 September 2014 - 06:09 AM


Hello sidewalkends3

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 sidewalkends3

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Posted 01 September 2014 - 02:56 PM

Everytime i try to run combofix, it gives me extracts stuff and then a pop up apears, saying not to run combofix in compatibility mode, doing so may damage the computer. I have windows 8, could that be part of the problem?



#7 gringo_pr

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Posted 02 September 2014 - 06:19 AM



I would like to know how the computer is doing at this time and I would like you to rerun FRST for me and send me a new report

If you cannot find it here is the link again.

Please download the Farbar Recovery Scan Tool from here:
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ - Click on the BLUE download buttons only - ( The GREEN ones are ads)

save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

Double-click to run it.
When the tool opens click Yes to disclaimer.

I would like for you to use these settings
Under whitelist I would like everything to be checked
Under optional scan
Only have Addition.txt select (the other three blank)
Press the Scan button.
It will make a two logs (FRST.txt) and (Addition.txt) in the same directory the tool is run from.

Please attach both reports to your reply to me
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 sidewalkends3

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Posted 03 September 2014 - 01:14 AM

forgive me, but should i attach or copy and paste onto the next reply? because you said attach here, but in your signature (and the first time) you said not to attach, so i'm a little confused



#9 gringo_pr

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Posted 03 September 2014 - 05:57 AM

either way is fine and sorry for the confusion


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 sidewalkends3

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Posted 03 September 2014 - 07:07 PM

it's alright. i'll attach it, since the forum says too long.

Attached Files



#11 gringo_pr

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Posted 05 September 2014 - 06:22 AM

The report looks good - in which browser do you still have the problem?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 sidewalkends3

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Posted 08 September 2014 - 06:01 PM

I have the problem in chrome, it's pretty much the only browser i use.



#13 gringo_pr

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Posted 09 September 2014 - 08:08 AM


Hello sidewalkends3

We need to reset Chrome back to defaults to completely clear out what is going on.

We can keep the bookmarks by exporting them - Export Bookmarks


Then I need you to go Google Sync and sign into your account

scroll down untill you see the "Stop and Clear" button and click on button

At the prompt click on "Ok"

Now we need to uninstall chrome

I want you to uninstall Chrome and if asked about user data or settings then remove this also

restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome

After you have Chrome reinstalled please check things out and let me know how it is doing.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 sidewalkends3

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Posted 09 September 2014 - 09:33 AM

I followed your last instructions, and it seems to be going okay so far, but the problem shows itself randomly, and i can't tell you for sure if it's gone yet, and so i'll make another post later today, if it arises again, but if it doesn't by tomorrow, i think it'd be safe to bet it's gone. thank you so much for all your help, let's see if this worked.



#15 sidewalkends3

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Posted 10 September 2014 - 04:50 AM

The problem stayed away for about a day, but it's back. It's not gone, i hav to say with much regret.






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