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Window Update Fails


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#1 windex

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Posted 28 August 2014 - 05:30 PM

Hello,

 

I have tried just about everything I could find on how to fix failed window updates.  So far, nothing has worked.  I'd be willing to try a second or even third time in some solutions if someone is willing to help.

 

At the moment, the failed updates are:

 

Cumulative Security Update for Internet Explorer 10 for Windows 7 Service Pack 1 for x64-based Systems (KB2976627)

Security Update for Windows 7 for x64-based Systems (KB2868626)

Security Update for Windows 7 for x64-based Systems (KB2871997)

Security Update for Windows 7 for x64-based Systems (KB2973351)

Security Update for Windows 7 for x64-based Systems (KB2993651)
Update for Windows 7 for x64-based Systems (KB2973337)

Internet Explorer 11 for Windows 7 for x64-based Systems

 

Thanks.





 



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#2 coxchris

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Posted 28 August 2014 - 05:34 PM

Do they failed instantaneously or when installing. You might have to split them up try 3 at a time  


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#3 coxchris

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Posted 28 August 2014 - 05:37 PM

any error codes 


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#4 sflatechguy

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Posted 28 August 2014 - 06:30 PM

You could try downloading and installing them manually: http://support.microsoft.com/kb/973135. Or go to the Microsoft Download Center http://www.microsoft.com/en-us/download/windows.aspx , search for those particular updates and download them through the browser.

 

You could also try this (there is a FixIt tool): http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

 

More advanced troubleshooting steps are here: http://support.microsoft.com/kb/971058



#5 windex

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Posted 28 August 2014 - 06:53 PM

Do they failed instantaneously or when installing. You might have to split them up try 3 at a time  

 

They download and install.  But when the computer restarts, the configuration fails.  Windows then reverts the changes.  I have attempted to install them one at a time. That did not work. 

 

KB2868626  Error Code: 800F0826

KB2976627  Error Code: 80073AA2

KB2871997  Error Code: 800F0826

KB2973337  Error Code: 800F0826

KB2973351  Error Code: 80073AA2

KB2993651  Error Code: 800F0826



#6 windex

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Posted 28 August 2014 - 06:55 PM

You could try downloading and installing them manually: http://support.microsoft.com/kb/973135. Or go to the Microsoft Download Center http://www.microsoft.com/en-us/download/windows.aspx , search for those particular updates and download them through the browser.

 

You could also try this (there is a FixIt tool): http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

 

More advanced troubleshooting steps are here: http://support.microsoft.com/kb/971058

 

Yes, I have tried all three of these.  None of them worked.  I will try again and let you know.



#7 sflatechguy

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Posted 28 August 2014 - 07:02 PM

If my previous suggestions all fail:

 

For the updates that failed with error code 800F0826, try this: http://windows.microsoft.com/en-us/windows/windows-update-error-800f0826#1TC=windows-7

 

The error code 80073AA2 often occurs because antivirus or firewall settings interfere with the update process. Try temporarily disabling the antivirus and installing the updates.



#8 sflatechguy

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Posted 28 August 2014 - 07:10 PM

Re KB2976627 -- I wouldn't bother trying to install that one. It's caused numerous IE issues.

http://www.pcmag.com/article2/0,2817,2462799,00.asp


Edited by sflatechguy, 28 August 2014 - 07:14 PM.


#9 windex

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Posted 28 August 2014 - 09:59 PM

If my previous suggestions all fail:

 

For the updates that failed with error code 800F0826, try this: http://windows.microsoft.com/en-us/windows/windows-update-error-800f0826#1TC=windows-7

 

The error code 80073AA2 often occurs because antivirus or firewall settings interfere with the update process. Try temporarily disabling the antivirus and installing the updates.

 

I tried all the links  you provided.  I disabled antivirus and firewall and that did not work.  I booted in a clean state and attempted to manually install each one individually.  Individually, the error code was 80073AA2 for all of them.  I then installed all of them through window update, and the error codes were the same as above.

 

So far, I have had no luck.



#10 sflatechguy

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Posted 28 August 2014 - 10:14 PM

Open up a command prompt and type sfc /scannow. Something in your system files may be corrupt, which is preventing the updates from installing.

#11 coxchris

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Posted 29 August 2014 - 09:43 AM

try sfc /scannow first and install updates 

 

Have you try   http://support.microsoft.com/kb/971058 as a last resort

 

If all else fails, you can get Microsoft help for free 


Edited by coxchris, 29 August 2014 - 09:53 AM.

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#12 windex

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Posted 29 August 2014 - 05:45 PM

Open up a command prompt and type sfc /scannow. Something in your system files may be corrupt, which is preventing the updates from installing.

 

I tried this process.  I also did a diskcheck.  And ran several antivirus programs.  None of them did the trick.



#13 windex

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Posted 29 August 2014 - 05:46 PM

try sfc /scannow first and install updates 

 

Have you try   http://support.microsoft.com/kb/971058 as a last resort

 

If all else fails, you can get Microsoft help for free 

Unless anyone has any more ideas, that might be my next option.



#14 sflatechguy

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Posted 29 August 2014 - 06:04 PM

I take it sfc and chkdsk didn't find any errors?

Your remaining options at this point, aside from calling Microsoft, are to perform a clean boot to try and identify the program or service interfering with your updates, or perform a repair install of the operating system to try and fix it.

How to perform a clean boot: http://support.microsoft.com/kb/929135

How to perform a repair installation: http://www.sevenforums.com/tutorials/3413-repair-install.html

#15 windex

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Posted 29 August 2014 - 08:46 PM

I take it sfc and chkdsk didn't find any errors?

Your remaining options at this point, aside from calling Microsoft, are to perform a clean boot to try and identify the program or service interfering with your updates, or perform a repair install of the operating system to try and fix it.

How to perform a clean boot: http://support.microsoft.com/kb/929135

How to perform a repair installation: http://www.sevenforums.com/tutorials/3413-repair-install.html

 

I attempted to install the updates with a clean boot.  That did not work.  I have yet to attempt a repair install.  I will look in to that and contacting Microsoft.  Thanks to everyone who replied with advice.  It is well appreciated.






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