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Cannot install antivirus win 7 64 bit


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#1 kennygee05

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Posted 28 August 2014 - 05:11 PM

I installed an SSD 240 gb, used Paragon migrate os to transfer os to ssd from hdd

since then I cannot install any antivirus program, bitdefender, MS essentials etc

I have scanned for virus, trojans and they say my system is clean. I am at my wits end

 

Thank you  



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#2 Wand3r3r

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Posted 28 August 2014 - 05:21 PM

Can you write files to SSD drive?

What is the error you get when the install fails?



#3 kennygee05

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Posted 28 August 2014 - 05:52 PM

The SSD works great.

Bitdefender says, "there was a problem while downloading one of the files, what do you want to do?" then it give you the option of quitting or retry

MS Security Essentials says, "Cannot complete the Security Essentials Installation". 



#4 Wand3r3r

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Posted 28 August 2014 - 05:59 PM

That sounds more like a internet/download issue or virus/malware infection preventing the downloads.

 

Can you run the online scan?

 

http://www.bitdefender.com/scanner/online/free.html



#5 kennygee05

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Posted 28 August 2014 - 06:03 PM

Bitdefender scan stated, "You’re Good To Go! No Active Viruses Found." 



#6 hamluis

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Posted 28 August 2014 - 06:53 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis






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