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black screen on start up, can't access safe mode etc


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#1 robertch

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Posted 28 August 2014 - 03:34 PM

HI,

 

i HAVE A BLACK SCREEN ON STARTUP. F8 WON'T WORK, SO I CANNOT ACCESS SAFE MODE, LAST KNOWN CONFIGURATION... ETC.

 

IF I VERY QUICKLY PRESS ESCAPE, I CAN GET OPTIONS FOR F1, F2, F9, F10, AND F11 (THOUGH THE LATTER, SYSTEM RECOVERY, JUST PLUNGES ME INTO MORE BLACK)

 

F2 - SYSTEM DIAGNOSTICS - TAKES ME TO VARIOUS OPTIONS WHERE I CAN TEST OR TUNE THE SYSTEM, HARD DISK, MEMORY, BATTERY ETC. I'VE DONE THE QUICK TESTS ON MOST OF THESE AND EVERYTHING SEEMS TO PASS WITHOUT ERRORS.

 

THE MACHINE SEEMS TO BE WHIRRING ALONG AS IT USUALLY DOES, THE FAN IS FINE, NO BAD SOUNDS OR DEAD AREAS.

 

I'M RUNNING WINDOWS 7 HOME PREMIUM ON A HP COMPAQ CQ58 LAPTOP.

 

PLEASE HELP, R

 



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#2 dc3

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Posted 28 August 2014 - 04:39 PM

Is therer a blinking cursor in the upper left corner?


Edited by dc3, 28 August 2014 - 04:39 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 robertch

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Posted 28 August 2014 - 07:39 PM

yes, but only briefly



#4 dc3

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Posted 29 August 2014 - 09:20 AM

The tutorial below includes a link to download a Windows 7 ISO image and instructions for burning this to a disc to create a bootable installation disc.  You will need to follow the instructions to step 7b, in the instructions there you would normally choose the Startup Repair from the System Recovery Options, but in this case you will choose Command Prompt.  You do not need to use these instruction any further than this.  This will open the elevated command prompt, it will look similar to the image below.

 

elevatedcommandpromptw7_zpseba8c499.png

 

Copy and paste the command below in the command prompt, then press Enter.

 

bootrec /rebuildbcd

 

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 Laith225

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Posted 30 August 2014 - 07:47 AM

Create a bootable disk for Windows 7. Then go into System tools or Repair your computer. Go into the command promt and type in chkdsk /r C: and chkdsk /f I think that should fix the problem after it successfully did that reinstall Windows 7 Home Premium.


Edited by hamluis, 30 August 2014 - 07:07 PM.
Removed unnecessary quotebox - Hamluis.


#6 dc3

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Posted 30 August 2014 - 09:30 AM

@:Laith225

 

Let's take this one step at a time, there are several things which could cause this problem.  Let's see if rebuilding the Boot Configuration Data resolves this, if it doesn't then it would be time to try the chkdsk.  If he does run the chkdsk I would suggest  using the /r switch, it has the same functionality as the /f, but will also for bad sectors on the hdd and recovers any readable information.

 

The hard drive needs to be locked in order to run chkdsk /r, so you will receive the message "CHKDSK cannot be run because it is in use by another process.  Would you like to schedule this volume to be checked the next time the system restarts?  <Y/N>".

 

When the scan is finished please download and run ListChkdskResult.
 
This will open Notepad with the results of the chkdsk scan.  Please copy and then paste this log in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 Laith225

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Posted 30 August 2014 - 09:34 AM

Yea, a guy said the same thing. However its not me that have the issue its robertch.

 


Edited by hamluis, 30 August 2014 - 07:07 PM.
Removed quotebox - Hamluis.


#8 robertch

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Posted 30 August 2014 - 03:58 PM

Hi all,

 

Thanks for all the suggestions.

 

I only had the cursor blink for a second, then it just went to black screen, so I was unable to get the command prompt.

 

I've taken the hard drive out, popped in into an enclosure and turned it into a portable usb drive - all the data on it is safe, so thats a huge relief.

 

I bought a brand new 2.5 internal hdd, have fitted it, and also have a mates copy of Windows 7 on disc.

 

Am now getting the error "No bootable device -- insert boot disk and press any key". The disk is in the cd/dvd drive, but nothing is happening

 

Any suggestions?

 

thanks, r



#9 Laith225

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Posted 31 August 2014 - 03:27 AM


Umm, Then "your mate" didnt ship it with Windows 7. You must install Windows yourself in it.
 
Regards
Laith

Edited by Queen-Evie, 31 August 2014 - 09:48 AM.
removed unnecessary quote


#10 robertch

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Posted 31 August 2014 - 04:44 AM

Hi,

 

Sorry let me clarify:

 

The desktop was a reconditioned one from PC World (bought at the beginning of last year, thus past its 12 month warranty). It came with Windows 7 home premium installed. There was no installation, back up or restore disc provided. There is a system recovery on the partitioned D drive, but as I was getting the black screen on startup, there was no way to access this.

 

So, whilst my main priority was to ensure all the data was safe, I took the original HDD out to check it on a working computer. The data was fine. I bought a fresh internal hard drive, went to a friends house who burnt me a fresh copy of Windows 7.

 

I have tried to install this onto the new internal drive from the CD, but I am getting the error:

 

No bootable device -- insert boot disk and press any key

 

Thanks,

 

r



#11 hedgeley

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Posted 31 August 2014 - 04:51 AM

Sounds like Liath225 is right, but if you follow dc3's advice in #4 from,

 

Instructions for a Windows 7 Repair installation  (if not already done)

 

until step 4b where you need to press install

you will also need your COA ((windows Key)25 digit key usually on the bottom as a sticker) to activate windows when you have finished   

 

Good luck

 

Hedge



#12 Laith225

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Posted 31 August 2014 - 05:39 AM

Umm i said the same thing though.


Edited by hamluis, 31 August 2014 - 10:45 AM.
Removed unnecessary quotebox - Hamluis.


#13 hedgeley

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Posted 31 August 2014 - 05:52 AM

Its the

 

No bootable device -- insert boot disk and press any key

 

that makes us think that the disk is at fault 

if you followed dc3's method (ISO type,Bios set up etc) 

Shouldn't be a problem installing Win 7 on your new Hdd

 

The Iso is a bootable file if burnt properly (not just copied)

 

Hedge


Edited by hedgeley, 31 August 2014 - 05:55 AM.


#14 robertch

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Posted 31 August 2014 - 09:12 AM

Hi,

 

I've replaced the old HDD with a brand new one. The data on the old HDD is fine (maybe it was the boot sector that was damaged?). I will now use that as a portable USB drive and retrieve and back up the data as and when. Obviously I need a working laptop.

The intention was then to do a fresh and clean install with a fresh copy of windows 7, burnt from an ISO file.

 

I've done all that, but still get the error:

 

No bootable device -- insert boot disk and press any key

 

I do that and the error just keeps repeating.

 

I cannot seem to get it to boot.

 

I guess it is possible that the ISO of Windows 7 that I burnt is at fault, or maybe its even a loose connection?

 

R



#15 dc3

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Posted 31 August 2014 - 09:35 AM

Sounds like Liath225 is right, but if you follow dc3's advice in #4 from,

 

Instructions for a Windows 7 Repair installation  (if not already done)

 

until step 4b where you need to press install

you will also need your COA ((windows Key)25 digit key usually on the bottom as a sticker) to activate windows when you have finished   

 

Good luck

 

Hedge

Using the repair installation will not require the product key.

 

If you were using the disc to install the operating system you would need the product key.


Edited by dc3, 31 August 2014 - 09:36 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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