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HP lap top requires power cord at all times for use....battery issue


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#1 michellefadden

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Posted 28 August 2014 - 03:11 PM

Hi,

HP Pavilion lap top (3 yrs old) has stopped turning on unless I have it plugged into power source.  It will not charge, and if I unplug it even for one second, the computer shuts off completely.  I assume I just need to get a new battery.. but in case there are other possibilities that could be causing this that I'm not aware of, I thought I'd check here first.  Any tips are appreciated.  thank :)



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#2 dicke

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Posted 28 August 2014 - 03:18 PM

Hi,

It sounds like either the battery or the charging circuit. If you can get a good battery for a short test that should eliminate one of them. A three year old battery is suspect just because of age.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 dc3

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Posted 29 August 2014 - 02:41 PM

The laptop will only run while connected to the power adapter, this coupled with the fact that the battery will not take a charge makes it pretty clear that the battery needs to be replaced.

 

When you go to purchase a new one make sure that the new battery matches all of the specs of the old one.  Voltage, Amp hour or current rating, number of cells.


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#4 Kilroy

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Posted 29 August 2014 - 03:48 PM

Here is the page for the HP Battery Check.  It will tell you if your battery needs to be replaced.  My experience is that the battery has failed.  Unfortunately batteries are normally under warranty for 1 year, even if the machine warranty is longer.  I only recommend replacing with the manufacturer's battery.  Even the manufacturers have issues with their batteries exploding in their machines taking the chance with a third party isn't worth the risk.






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