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Internal Blu-Ray DVD not working on Toshiba Satellite P775-S7215


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#1 hercheezball

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Posted 28 August 2014 - 02:41 PM

Good afternoon.I have a Toshiba Satellite P775-S7215 that is running Windows 7 Home Premium. It's completely stock (meaning that I have not upgraded RAM or swapped out the HD etc.)
 
The processor is an i7-2630QM @ 2.00GHz and it has 6GB of RAM.
 
The issue I'm having is with the installed Blu-Ray DVD drive.
 
As a note, my best friend has an identical laptop (we purchased them at the same time) and has the SAME problem.
 
I've searched the internet, and apparently we're not alone in having a struggle.
 
When the computer starts, a message appears asking "Would you like Toshiba Power Saving Technology to turn on the optical drive?" The choices are Yes, No, and a checkbox that states "do not ask this in the future" or something similar.
 
No matter whether you choose Yes or No, the drive does not turn on, doesn't display under "my computer", and is not in the device manager (nothing with an exclamation point either).
 
If you press the button on the drive, the light turns on and it will open and can be closed. You can also hear it spin up and then stop.
 
In the notification area, there is an icon that has menu choices of "Optical Drive auto lock" with a sub-choice of "disable", and "Unlock time settings" with sub-choices of 1s, 3s, and 5s. The icon is white when the drive is working, and a black outline when it isn't.
 
I've done the windows 7 "Fix a dvd/cd" repair, and the "Find your missing cd/dvd" repair to no avail.
 
I've also disabled the Toshiba power save utility, tried adjusting the power settings, and it has been hit and miss. The drive will work one day, and not the next. I've tried turning on the laptop with the power cord unplugged and battery fully charged, with the power cord in and battery removed, and pretty much any other combination of battery/power cord you can think of. There have been no consistent results no matter what I've tried.
 
I've also used the Toshiba Bios Update utility to verify that my computer is up to date from the manufacturer.
 
For the record, today it's decided it wants to work and is on/available.


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#2 dicke

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Posted 28 August 2014 - 03:11 PM

Hi,

Intermittant problems are the worst. Have you checked to be sure you have the latest drivers for that CD/DVD drive?

Are you experiencing any other problems with any of the other features of your system?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 hercheezball

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Posted 28 August 2014 - 03:29 PM

Yes, Toshiba has a "Service Station" utility that will update the bios, drivers, etc. Everything is up to date.

 

No, I've had no other issues. It's only the DVD drive. And if the "eco Mode" utility is disabled, it doesn't show at all.

 

I really don't want the hassle of having an external USB DVD drive, especially since the internal is Blu-Ray.



#4 hercheezball

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Posted 28 August 2014 - 03:45 PM

See the attached screenshot...

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#5 Aerys

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Posted 28 August 2014 - 03:52 PM

I'm sure there are different ways to go about this, but maybe you could try partitioning your HDD and booting into a clean install of Windows, if it works at that point then you could just uninstall all of the Toshiba bloatware from the normal image. Whenever I get a new PC/a friend gets one I always install a clean image on it, just because the utilities that brand name corporations like to load on the machine doesn't benefit me.


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#6 hercheezball

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Posted 29 August 2014 - 11:05 AM

I'll be honest here, I have NO idea how to do that. I have an external hard drive that I can back up my pics/docs etc., and I'd thought about going to just straight Windows 7 without all the Toshiba crap, but I don't know how. And today... it's off. Check out the screenshots I captured when I powered up this afternoon. And of course I'd chose to turn the power on, but I guess it had other ideas.

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#7 Aerys

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Posted 29 August 2014 - 07:34 PM

Maybe you could create a restore point and just uninstall all of the Toshiba programs/suites from the control panel.


He said the same thing he had been saying for hours... "burn them all".

-Jaime Lannister

Feel free to add me on Skype for help or to chat; lolballinn


#8 dicke

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Posted 29 August 2014 - 08:39 PM

Maybe you could create a restore point and just uninstall all of the Toshiba programs/suites from the control panel.

 

Just be sure you have a backup or copy, in case you delete one too many


Stay well and surf safe [stay protected]

Dick E


#9 hercheezball

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Posted 30 August 2014 - 03:44 AM

My best friend went that route, and it's gone completely. Unfortunately, he hadn't set a restore point, so he couldn't change back. 

 

Is there a way to reload Windows 7 from scratch without the Toshiba software? Would I have to purchase a non-OEM version to do that? Or could Windows 8 be an option?



#10 ElfBane

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Posted 30 August 2014 - 05:39 AM

Doing a Recovery from the Recovery partition will just install the bloatware too. You would have to install a non-OEM version.

 

I would advise against Win8 and it's "upgrades". It's been nothing but an update nightmare for many people. Win7 will be supported until 2020, and Win9 will be out in a year or so.

 

There are undoubtedly peeps that will disagree with the Win8 advice, so do your own research.






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