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how to Fix and Remove Crash Problem with mozilla 32.0 Updates ?

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#1 marry_smith


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Posted 28 August 2014 - 06:44 AM

Hello Everyone,


I am facing a problem with my mozilla firefox 32.0 latest update. Actually i installed old version of firefox onmy computer. When i open mozilla then suddenly or few couple of seconds it update the latest version 32.0. Due to this latest version my browser crash & destroy my times. Its create lots of speed problems and unwanted ads come out.


Can anyone suggest me how to fix & remove this issue with my latest version 32.0 of mozilla ?


Thanks in advance

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#2 scotty_ncc1701


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Posted 28 August 2014 - 07:52 AM

First, the official, current version of Firefox is 31.0, and will be until 2014_09_02 (this coming Tuesday), based on:


Version 32 (beta), must be downloaded from their "repository" area, so I don't think it is version 32.  They also have nightly releases of beta versions, but they warn that they are unstable.

Where did you download the "older" version?  You can go here, which is Mozilla's repository, and download any other version (put the address below in your web browser address bar):


Navigate to the version you want.  For example version 31 would be (US English):


In this case, you'd download "Firefox Setup 31.0.exe"; the "stub" one is what Mozilla shows on their website, and all it does is download "Firefox Setup 31.0.exe".

The ones like (32.0b1, 32.0b2, and 32.0b3) are beta versions.

So based on your description, it seems that you've downloaded a bogus copy of Firefox.  So I suggest that you uninstall Firefox, securely delete your profile with:


or SDelete:


Then reinstall.

Have a great day!
:bananas: :bounce:

#3 buddy215


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Posted 28 August 2014 - 08:49 AM

Along with what Scotty advises, you obviously have adware/ malware installed either from a rogue Firefox install or


Suggest you use the programs below to find and remove the adware/ malware.


download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.


  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message


  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Use CCleaner to cleanup temporary files, logs, ad cookies, etc. Use the default settings. No need to use the Registry Cleaning Tool and its

use may cause other problems. Pay close attention while installing and UNcheck the offers of toolbars such as Yahoo.

CCleaner - PC Optimization and Cleaning - Free Download

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

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